Van Nuys Alfa Romeo Maserati

Mediocre experience Disappointed by the attitude / level of interest of my sales guy. Sales manager was good though. Disappointed by the quality of service of Technical Disappointed by the attitude / level of interest of my sales guy. Sales manager was good though. Disappointed by the quality of service of Technical department. More

Detail my new car I noticed a few scratches on my new 2020 Guilia. I set up an appointment and the Service Dept took care of me right away. I got a loaner car for conve I noticed a few scratches on my new 2020 Guilia. I set up an appointment and the Service Dept took care of me right away. I got a loaner car for convenience and my car was ready the next day. My new Guilia is now perfect. More

fairest dealer in town leased a new guilia and they had the best price! dealership was beyond professional and seemed like they really wanted to have you get the best price leased a new guilia and they had the best price! dealership was beyond professional and seemed like they really wanted to have you get the best price without alot of haggling! luis my salesman was on top of everything and very knowlegable ! would totally lease from him and this dealer again! More

I took my car and this one man named Danny Cerna was very nice to me, treated me with respect, and overall was a great person. nice to me, treated me with respect, and overall was a great person. More

My experience was amazing! Everyone was professional and possesses excellent customer service skills! Brandon (salesman) was so dope, very down to earth, I felt so secure within my purchase. I will definite possesses excellent customer service skills! Brandon (salesman) was so dope, very down to earth, I felt so secure within my purchase. I will definitely purchase here again. More

STAY AWAY!!! I urge you to stay as far away as you can from this dealership. As mentioned in other reviews, they are true scam artists who know absolutely nothing I urge you to stay as far away as you can from this dealership. As mentioned in other reviews, they are true scam artists who know absolutely nothing about cars. The manager Brooke has the nastiest and most disgusting attitude I have ever witnessed before. She is the most ignorant and malicious individual, who knows nothing about customer service or cars. I am not sure how she's even the manager. Brooke is beyond ill-mannered, and I do not see her as a qualified employee in any line of work or position, because she sure knows how to offend and steer away customers. My family and I were in awe, due to the way she attacked us within the first 3 minutes of explaining a lease. Before we even said anything, she began raising her voice and sassing at us, potential customers. We were given complete different information over the phone than in the dealership, and were trying to clarify some points. Brooke is a major disgrace to Maserati and completely brings the class of the brand down with her inappropriate behavior. I hope she gets out of her misery one of these days and gets her act together immediately, for the sake of the company. I wouldn't even wish for an enemy to cross paths with her. Garbage manager in a trash dealership. Avoid this classless place at all costs. More

RUN AWAY FROM THIS PALCE The service guy Henry Garjalian very rude no customer skills. If I could give him a 0 star I would. The guy is complete liar. The service guy Henry Garjalian very rude no customer skills. If I could give him a 0 star I would. The guy is complete liar. More

Great friendly place I was greated by Daniel he was very helpful treated me like a family I would recommend everyone to this dealership for great workmenship and service I was greated by Daniel he was very helpful treated me like a family I would recommend everyone to this dealership for great workmenship and service More

They do not answer their phones or return calls If there was a zero rating that is what I would have given this dealership. Phone calls go straight to an answering machine and no one returns the ca If there was a zero rating that is what I would have given this dealership. Phone calls go straight to an answering machine and no one returns the calls or even online request for a service appointment. I've called at different times on different days of the week and its impossible to get a life person. I am trying to get a pre-inspection on the return of a lease and was initially told that because the lease was from a different dealer that they do not have the time. How they stay in business is beyond me. Within two years of the lease there were 2 recalls. Even after scheduling an appointment where I was advised that I should come in on a Tuesday, after I arrived I was told that they could not have the car serviced because they did not have enough mechanics on Tuesday because they work Saturdays, r e a l l y !! Giving me a loaner car with a broken side mirror and having to come back the following day just doesn't cut it! More

DO NOT LEASE ANYTHING FROM THIS PLACE!!! If I could give them 0 Stars I would. Dishonest financing department!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT LEASE ANYTHING FROM THIS PLACE!!! They are dishon If I could give them 0 Stars I would. Dishonest financing department!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT LEASE ANYTHING FROM THIS PLACE!!! They are dishonest and blame you even though they provided incorrect information. SHAME! Update: Although they are not willing to help me, they claim, "that person is no longer with us." So, how many more people got fed incorrect information about the additional coverage plan?.. CHECK YOUR PAPERWORK!!!! You have worked with this employee too! More