Van Nuys Alfa Romeo Maserati

Took my fiat 500e in for service. They had to order a part from Italy I suppose. It took nearly 2 weeks. They offered a loner car. It was easy. Call ahead part from Italy I suppose. It took nearly 2 weeks. They offered a loner car. It was easy. Call ahead More

This is a good dealership. I got two Alfa from this dealership. My goal is to get my next Alfa from this dealership as well. Depending the deal I get. However to be honest with you - next one I will be dealership. My goal is to get my next Alfa from this dealership as well. Depending the deal I get. However to be honest with you - next one I will be shop around for the best deal. Last two I did not shop around due to I did not have time. More

4 instead of 5 because I had to come back a second time in one week due to them not telling me how long it was going to take when making the appointment . Otherwise good service. in one week due to them not telling me how long it was going to take when making the appointment . Otherwise good service. More

Firstly, I’ll express the service staff was very friendly and a basic service was performed. However, I’m greatly disappointed in the physical condition and culture of the service center. I’ve serviced my and a basic service was performed. However, I’m greatly disappointed in the physical condition and culture of the service center. I’ve serviced my Maserati there a couple times, and each time I gave the benefit of the doubt that Westbrook will eventually make changes soon, and just transitioning into the dealership. Although, after a couple years this appears to be a permanent condition and reputation they want for the dealership. The waiting room is filthy, zero “frills”, smells bad, dated furnishings, AC wasn’t working (102 degrees) and not what you would expect from a “luxury” car dealership. It’s not like they’re discounting the cost for services, as I would pay the same amount for maintenance if I took it elsewhere, like O’Gara or another Dealership, so why not have it serviced at a location that caters to luxury, respects the brand's image vs. Westbrook that appears to cater to skid-row. If I’m paying $500 for an oil change, I would like to feel comfortable while waiting for the car to be serviced. More

I have had recurring problems, the same thing over and over and it never gets resolved. 3 times in the past 2 months I have taken my car in for a recurring problem, each time paying for them to fix it. over and it never gets resolved. 3 times in the past 2 months I have taken my car in for a recurring problem, each time paying for them to fix it. They have a different reason every time for the same issue. The wiring, the computer, the panel and on it goes. Yesterday they attempted to charge me over $300 for the same repair, and then offered me the option of taking my car elsewhere. Which i did. When they returned it to me, it had 4 further broken issue, 2 additional lights were flashing, my trunk has locked and won’t open and the indicator and beam lights don’t work. THIS IS DANGEROUS. I asked why the car was not returned to me in the same condition it was handed in, and was told by the manager Joe that it was the same problem. But it was not in my possession and had not been driven, it was clearly done in the diagnostic process by Russell Westbrook mechanics. The manager acknowledged that it was not returned to me in the same condition but refused to put it in writing. I have contacted the BBB about this company as it’s been years of the same thing. More

Service was fast and on time and efficient This is too Service was fast and on time and efficient This is too long and doesn’t work well and I probably will not do this again Service was fast and on time and efficient This is too long and doesn’t work well and I probably will not do this again More

Jackie in service made the services visit smooth and easy. We were given a loaner for the few hours the car 🚗 was under maintenance. Thank you 🙏 easy. We were given a loaner for the few hours the car 🚗 was under maintenance. Thank you 🙏 More

Aalia was great! Very professional and friendly! First car buying experience was amazing thanks to her! We got to drive the car before purchasing and she was very patient through the process! I’m definite car buying experience was amazing thanks to her! We got to drive the car before purchasing and she was very patient through the process! I’m definitely returning for my next car here More

Lane exceeds my expectation. Staff at Russell are friendly and courteous. I'm looking forward for my first visit to have my Fiat Spider 124 check up. friendly and courteous. I'm looking forward for my first visit to have my Fiat Spider 124 check up. More

Kenny in service, and to be honest, the entire service staff are amazing. Friendly, honest... I wouldn’t take my vehicle anywhere else for service staff are amazing. Friendly, honest... I wouldn’t take my vehicle anywhere else for service More