Van Nuys Alfa Romeo Maserati

Had the most unpleasant experience after spending 92K on an Alfa. Ignored repeated phone calls to rectify their own misrepresentation. Most unprofessional. Will not return or recommend! an Alfa. Ignored repeated phone calls to rectify their own misrepresentation. Most unprofessional. Will not return or recommend! More

A month into my lease, still waiting on second key from dealer, not sure how you use a second key. Zero communication with salesman. Try another dealership. dealer, not sure how you use a second key. Zero communication with salesman. Try another dealership. More

Melroy has been great to work with. Definitely recommend to be awarded. I very much appreciate his service and professionalism in making the deal happen. to be awarded. I very much appreciate his service and professionalism in making the deal happen. More

Friendly people. I got a good deal on a certified used car I love. Buying process was slow with too much waiting but that’s typical. car I love. Buying process was slow with too much waiting but that’s typical. More

I had a great experience here! Cesar is a man of his word and delivered my car same day and got a great deal on a giulia which Daniel helped me through. Definitely recommending this location to friends and f and delivered my car same day and got a great deal on a giulia which Daniel helped me through. Definitely recommending this location to friends and family. I absolutely love my new car More

Firstly, I’ll express the service staff was very friendly and a basic service was performed. However, I’m greatly disappointed in the physical condition and culture of the service center. I’ve serviced my and a basic service was performed. However, I’m greatly disappointed in the physical condition and culture of the service center. I’ve serviced my Maserati there a couple times, and each time I gave the benefit of the doubt that Westbrook will eventually make changes soon, and just transitioning into the dealership. Although, after a couple years this appears to be a permanent condition and reputation they want for the dealership. The waiting room is filthy, zero “frills”, smells bad, dated furnishings, AC wasn’t working (102 degrees) and not what you would expect from a “luxury” car dealership. It’s not like they’re discounting the cost for services, as I would pay the same amount for maintenance if I took it elsewhere, like O’Gara or another Dealership, so why not have it serviced at a location that caters to luxury, respects the brand's image vs. Westbrook that appears to cater to skid-row. If I’m paying $500 for an oil change, I would like to feel comfortable while waiting for the car to be serviced. More

Yohana was great. She called me as soon as my car was ready. Overall a very good experience! I’ve always had a pleasant experience here . ready. Overall a very good experience! I’ve always had a pleasant experience here . More

Took my fiat 500e in for service. They had to order a part from Italy I suppose. It took nearly 2 weeks. They offered a loner car. It was easy. Call ahead part from Italy I suppose. It took nearly 2 weeks. They offered a loner car. It was easy. Call ahead More

This is a good dealership. I got two Alfa from this dealership. My goal is to get my next Alfa from this dealership as well. Depending the deal I get. However to be honest with you - next one I will be dealership. My goal is to get my next Alfa from this dealership as well. Depending the deal I get. However to be honest with you - next one I will be shop around for the best deal. Last two I did not shop around due to I did not have time. More

4 instead of 5 because I had to come back a second time in one week due to them not telling me how long it was going to take when making the appointment . Otherwise good service. in one week due to them not telling me how long it was going to take when making the appointment . Otherwise good service. More