Van Nuys Alfa Romeo Maserati

All good. Brandon was extremely helpful and easy to work with helping solve a problem verifying my car insurance. He also delivered the car to my home when I was unable to return my previous lease vehicle t with helping solve a problem verifying my car insurance. He also delivered the car to my home when I was unable to return my previous lease vehicle to a dealer down the street. More

Jacky was great.Took care of me in the time she said she Jacky was great. Took care of me in the time she said she was as I waited for my car. Both times that I have dealt with her-no complaints. Jacky was great. Took care of me in the time she said she was as I waited for my car. Both times that I have dealt with her-no complaints. More

My service experience was okay, nothing sort out of the extra-ordinary like with I’ve had before with my previous services in other brand dealership- if I’m just gonna be honest. (I know it’s Covid-times b extra-ordinary like with I’ve had before with my previous services in other brand dealership- if I’m just gonna be honest. (I know it’s Covid-times but I believe real customer service transcends all kinds of things especially when it’s affecting everybody & it becomes the new norm, so this should not be an excuse.) More

I was happy with the service Yohana was professional and I was happy with the service Yohana was professional and courteous I was happy with the service Yohana was professional and courteous I wa I was happy with the service Yohana was professional and courteous I was happy with the service Yohana was professional and courteous I was happy with the service Yohana was professional and courteous o More

I would recommend the service center because I think they have the capacity to be the best. There were Pros and Cons to my service which is why my rating is what it is. Pros: —Social distancing practices have the capacity to be the best. There were Pros and Cons to my service which is why my rating is what it is. Pros: —Social distancing practices were in place. —Yohana was incredibly welcoming —My first oil change was covered by the dealership and they took care of the recall Cons: —I was never notified when my car was done. In fact the first person I spoke to said my service person would not return for 3 days so I couldn’t get my car till then. When I asked if I HAD to wait for her return they transferred the call and the person informed me that my car was in fact ready but they were closing soon. They did leave the keys with the salesman for me to pick up. —The whistling sound in the cabin was not found and could not be corrected but yet as soon as I got on the freeway the sound was there. It’s not an intermittent sound and the whistling in the cabin seems to be a common issue with the Stelvio so why the sound couldn’t be found and the window better sealed, I’m not sure. —The car was driven 11 plus miles to find the sound which is fine, but when the car was returned it was missing gas, a small scuff mark is on the back wheel well and there’s a weird random white paint mark on the center console and seatbelt....but the paperwork says gas, so I feel like the gas used should have been replaced. —This one is just a wish, but it would have been nice if the car would have been vacuumed and wiped down just for health reasons. It was disappointing to pick up my car dirtier than when I left it. More

Super service, Daniel it’s the bests service person, I just want thank you for the service you provide , I’m planning to always recommend!!! just want thank you for the service you provide , I’m planning to always recommend!!! More

Good Servixe. But I was my car to be washed, but I was handed over a voucher for the nearby car wash. I wouldn’t come for car wash all the way from Simi Valley. handed over a voucher for the nearby car wash. I wouldn’t come for car wash all the way from Simi Valley. More

Great experience buying a luxury car! Luis Valdez went above and beyond to make this one of the best car shopping experiences! Very transparent and honest, he is all about customer service and satisfactio above and beyond to make this one of the best car shopping experiences! Very transparent and honest, he is all about customer service and satisfaction. Also Evelyn who helped with the paperwork delivered stellar customer service. Definitely will recommend those guys - a rare gem amongst car dealerships. More

No issues to report. Not happy that I have to pay for service have driven less than 3000 miles since last service. Was told I have to change brake pads also really not happy that brake pads on a vehicle service have driven less than 3000 miles since last service. Was told I have to change brake pads also really not happy that brake pads on a vehicle of this price does not even last 10000 miles 😩 More

Brandon is an extremely nice guy. His service was excellent. He convinced me to go for Giulia again instead of upgrading to Stelvio Ti=Lusso which was not available excellent. He convinced me to go for Giulia again instead of upgrading to Stelvio Ti=Lusso which was not available More