Van Nuys Alfa Romeo Maserati

Great team to work with! Very happy with my experience, everyone was very helpful and professional. Definitely will have a repeat customer. Thanks so much! everyone was very helpful and professional. Definitely will have a repeat customer. Thanks so much! More

I worked with Jerry KeioglianJerry really helped me out I worked with Jerry Keioglian Jerry really helped me out on deciding which Giulia fit best for me with my specific needs. He answered all of my que I worked with Jerry Keioglian Jerry really helped me out on deciding which Giulia fit best for me with my specific needs. He answered all of my questions very professionally. I can finally say I had a great experience purchasing vehicle and would love to thank Jerry for that! More

Bought this cadillac with a broken front windshield. Damage paint. Check ingine light plus it was listed for 58k Ended buying it for 59k Plu Damage paint. Check ingine light plus it was listed for 58k Ended buying it for 59k Plu More

#1Terrible , unsatisfactory customer service ! I #1 Terrible , unsatisfactory customer service ! I called to return my 2017 fiat my lease was up from the previous dealership ,which I miss ,they w #1 Terrible , unsatisfactory customer service ! I called to return my 2017 fiat my lease was up from the previous dealership ,which I miss ,they were more attentive ,wow things changed for the worse (miss Brooke in finance) I wanted to lease another Spyder but the sales man I spoke with didn't make any effort to get me a deal or even try ! so I called back a couple minutes later asked to speak to a manager , Jerry answered and he help me and was very motivated to get it done.He brought the car and paperwork to me and was very nice. #2 I got less value on this new lease ,it didn't come with navigation as my last fiat did but costs more ,48 months instead of 36 months as on my last lease and they had several Classica's on the lot ,but brought me the one with bumper scratches and a small paint chip by door handle. I expect a new car the that is flawless when I lease a new car. Still waiting for Evelyn from finance to return my call and as I left several messages to call me back or any one else in finance as I have called several times, however no one ever returns my calls to give me a fix it due bill for the scratches on the bumper and door and its impossible to speak to a manager ,only salesmen who are not very savey answer the phone and they are not helpful . I walked in after work and insisted , so Daniel in finance yesterday evening said he would take care of it and today the paperwork would be ready for me ,however Daniel was off today and nobody would come to the phone ,I never got to speak to Paul or Pat today or anyone in finance and every time I called the salesman who answered said they were with a customer..... I guess only new customers ready to sign are more important than 3 day old customers .? #3 Covid protocols and safety guidelines are not well followed . It felt unsafe as several of the salesmen had their masks below their noses and one guy walked into the office where I was sitting and had his mask off hanging on his ear, very unprofessional . bottom line; #4 I'm furious with the lack of customer service, I have bought two fiats from the previous dealership there and leased my last Spyder this is my 4th car and I will not recommend your dealership. The experience was a zero . and I still have to deal with you to get the scraches fixed and the service plan adjusted so I can just pay it up front separate , I still have to come back to the dealership to get it taken care of .... and one more thing, I had to go online to the DMV to to have them release the liability .its been a lot of work with Westbrook ,last dealership took care of everything!! so easy, but not here. #5 poor management, no customer appreciation here , at this point I'm exhausted .. I put 5k down ,didn't hagle or make it difficult and I wanted to lease /buy a car on your month end , I was an easy customer , all I deserved was a fair deal and a new car with no scratches and safe customer service with out the run around and a return phone call from a manger to take care of me. I didn't get that and I won't ever lease again from Westbrook . More

Ali and Daniel were thorough and made the process easy. Not the stereotypical process for buying a used car. Dealership took very good care of the car. Detailed it and fixed chip in windshield. Not the stereotypical process for buying a used car. Dealership took very good care of the car. Detailed it and fixed chip in windshield. More

Great sales process, easy transaction, no pressure sales tactics, fair pricing and easy financial process. All options were explained. Car was picked from option list I gave the salesperson tactics, fair pricing and easy financial process. All options were explained. Car was picked from option list I gave the salesperson More

Salesperson Luis Alvarez and manager Patrick were amazing and so helpful! I am so happy with my car. i will definitely recommend Westbrook Alfa to my friends! and so helpful! I am so happy with my car. i will definitely recommend Westbrook Alfa to my friends! More

Johnathan was absolutely wonderfulHe explained Johnathan was absolutely wonderful He explained everything about each vehicle. If your looking for a car contact Johnathan Great selection to ch Johnathan was absolutely wonderful He explained everything about each vehicle. If your looking for a car contact Johnathan Great selection to choose from Got a better deal with a much nicer car 🚘 More

it was a very pleasant experience, it was timely and cordial, Personel was well dressed and projected value. The facility was clean and other personel was pleasant to talk to. cordial, Personel was well dressed and projected value. The facility was clean and other personel was pleasant to talk to. More

The customer service was amazing! Everyone was very respectful and attentive. They were very accommodating. This was my second time getting my car serviced here, and I will continue to take my busine respectful and attentive. They were very accommodating. This was my second time getting my car serviced here, and I will continue to take my business there. More