Van Nuys Alfa Romeo Maserati

Jonathan took my son and me on a test drive five months Jonathan took my son and me on a test drive five months ago and we did not forget about experience ...yes while we loved the Stelvio it was Jonathan‘ Jonathan took my son and me on a test drive five months ago and we did not forget about experience ...yes while we loved the Stelvio it was Jonathan‘s warm professional demeanor, knowledge and extraordinary care that took me back to the dealership five months later to finally purchase the Stelvio Quadrifolio. Also many thanks to Dan the manager who obviously values great employees and customer service. More

Jonathan is sales was great, although the care I originally picked out ended up being sold. Finance was overwhelmed and the wait time was very laborious. originally picked out ended up being sold. Finance was overwhelmed and the wait time was very laborious. More

Danny was very professional and nice, the service took less time that it was supposed to , also they took care of a recall that was needed to be taken care of. Everything was great, thanks again. less time that it was supposed to , also they took care of a recall that was needed to be taken care of. Everything was great, thanks again. More

Our salespersons were Jerry and Joscha Mass. Joscha was extremely helpful and courteous. He went thru the dealer inventory, our lease options and pricing carefully and offered us great lease terms. I would extremely helpful and courteous. He went thru the dealer inventory, our lease options and pricing carefully and offered us great lease terms. I would happily recommend my friends to him. More

We had a horrible experience at Westbrook Alpha Romeo in Van Nuys CA. After agreeing on sale price, 2000 deposit was taken to hold the car until next day, we asked to have all paperwork ready to go to sign Van Nuys CA. After agreeing on sale price, 2000 deposit was taken to hold the car until next day, we asked to have all paperwork ready to go to sign at a specific time, we came and waited patiently for over an hour, because of course nothing was prepared. Finance manager knew nothing about the deposit, had to go back to PATRICK sales manager multiple times to ask about the details of the agreement etc... It seems that their workflow is flawed. This is not the biggest issue; we took delivery of the car and we noted plastic wrap around the sill of the doors during our test drive, sales person advised us that the car will be cleaned and plastic will be removed prior to delivery; we took delivered the car in the evening, so multiple scratches were noted on the sill of the rear passenger door left side, with what appears to be an attempt to buff and hide the scratches by the dealership, we immediately contacted the sales rep. Andrew Herrera who is- by the way- is GREAT and the only genuinely good person in this gang. Andrew asked us to bring the car for scratches repair - A BRAND NEW CAR with scratches???!!!!! we paid for a flawless brand new vehicle, we were upset to say the least, they took the car, and we were given a lower model sedan, which below the standard for a luxury car company, you always give loaner which is either the same model or higher, but again clear evidence of lack of care, lackadaisicalness and poor judgement, I think there is also an undertone of take it or leave. We demanded to talk to the sales manager who after a few calls obliged and said we will switch the car with a Stelvio. The car was in the shop for a week to be PAINTED ?!!!! We demanded compensation for our inconvenience and sale of defective car, asked for the dealership to cover end of lease wear and tear and service of the car for the length of the lease as well as tinting the car; honestly I only asked for this because I wanted the General manager to respond to my requests to talk to him to discuss the situation; of course he did not bother to call or reach out to apologize or offer any solutions. I got a call from the Sales manager Patrick who said" I spoke to the general manager and what you are asking for is ridiculous and absurd; cars get scratched all the time and we fix it and sell them, we fixed your car for free even though you brought it back after it left the lot, we don't know if the scratch happened in our possession or yours, but we took care of it anyways; we will not be offering anything else, we need our loaner back, come get your car it is done. Again very rude, unprofessional and complete lack of customer service skill, he should not be in this business, if he worked for me, he will be gone!!! We came to pick up the car, still no general manager contact, we noted the car to have defective parking light or alarm notification on the dashboard, had to bring the "NEW CAR" back for another check 10 minutes after we drove it out of the service department. I became extremely upset and asked again to speak to general manager RICK but to no avail. I decided to post a review on yelp of my experience; finally RICK decided to grace us with his presence and called me to tell me that he feels it is better to cancel the deal, I advised him that I will likely do that, since then I was not able to talk to RICK or anyone at the dealership. I will be seeking legal advise. More

Fast and pleasant experience. Staff is very friendly and knowledgeable, great customer service. I left thinking I would tell all my friends and definitely would be coming back knowledgeable, great customer service. I left thinking I would tell all my friends and definitely would be coming back More

I bought my car in for service Everything was fine no I bought my car in for service Everything was fine no issues / went as expected The level of service is not exceptional or Outstanding Than I bought my car in for service Everything was fine no issues / went as expected The level of service is not exceptional or Outstanding Thank you More

Sales agent was great. Financing & manager ok. Had to chase them for 2 months to get my reimbursement check for my other car. I know due to COVID some got sick & delayed. Went physically there to be abl chase them for 2 months to get my reimbursement check for my other car. I know due to COVID some got sick & delayed. Went physically there to be able to get the check. They should write the check at the time of purchase. Yes More

Car Wash should be included with the service in order to earn 5 stars. The Car Wash coupon is not a substitute. Service was done on time earn 5 stars. The Car Wash coupon is not a substitute. Service was done on time More