Van Nuys Alfa Romeo Maserati

I used to be a big fan of this dealership. I leased two Alfa Romeo Giulias from them. Unfortunately, the quality has gone down since Russell Westbrook sold it. I bought my Giulia out of the le I leased two Alfa Romeo Giulias from them. Unfortunately, the quality has gone down since Russell Westbrook sold it. I bought my Giulia out of the lease and the finance people really dropped the ball. They didn't remind me to turn off my auto-pay on the lease so I was charged an extra payment and have to call the bank and work to get it back. They also must not have turned in the paperwork in a timely manner because the bank holding the lease didn't receive the buyout for over a month. When I called the dealership for help on a Friday, Ati, the finance person, said she would call me on Monday and help me with getting the payment back from the bank. She didn't call. When I called on Monday to follow up, I was told she didn't work that day. I called two different finance people, Ati and Steve, every day that week and was sent to voicemail every time. I then called and asked for the manager, Dan Orell. I was sent to his voicemail. I left a detailed message asking for help to get the buyout on my lease completed. I never received a single call back from anyone at the dealership. I had to contact both banks to get this done. Today, I received new plates for my car. I had custom plates. No one asked me about that when I was buying the car--or noticed when they got the VIN and mileage from my car. Now I have to request custom plates all over again. I've sent multiple friends to this dealership over the last 5 years. I won't do that again and I don't plan to buy from them again. It's disappointing to be treated with so little regard, especially when I've been a loyal customer over the years. More

Until I got the maserati, everyone was nice ,after I have been asking ,texting to have maserati connect ,nobody answered .Have been told before I got the car that first maintenance is free ,but after no more been asking ,texting to have maserati connect ,nobody answered .Have been told before I got the car that first maintenance is free ,but after no more .. More

The service was great. They took care of everything I needed. I would recommend them. They took care of everything I needed. I would recommend them. More

overall the service was good. I was almost overcharged, but it was taken care off I was almost overcharged, but it was taken care off More

Excellent service from Carla D. over at Alfa Romeo Van Nuys. She always makes the visit seamless and pleasant. Thank you per the usual over at Alfa Romeo Van Nuys. She always makes the visit seamless and pleasant. Thank you per the usual More

Great customer service super helpful and really knowledgeable and the location was easy to find knowledgeable and the location was easy to find More

Pretty good experience. My warranty didn't cover everything which was disappointing. Oh well. X My warranty didn't cover everything which was disappointing. Oh well. X More

The service person attending to my needs was stellar. Incredible bed side manner and service Incredible bed side manner and service More

they always get the work done in a timely manner. I really like working with Elizabeth she's extremely professional. I really like working with Elizabeth she's extremely professional. More

Carla did a great job of helping with the service of our Alfa. She reviewed all the work to be completed and advise me if the total. She answered all my questions and was very knowledgeable about Alfa produ Alfa. She reviewed all the work to be completed and advise me if the total. She answered all my questions and was very knowledgeable about Alfa products and services. Thanks again Carla! More