Van Nuys Alfa Romeo Maserati

Absolutely the worst post-sale support. They forced me to buy OPTIONAL components explaining that they had been pre-installed and hence not optional. Most importantly, they NEVER provided a They forced me to buy OPTIONAL components explaining that they had been pre-installed and hence not optional. Most importantly, they NEVER provided activation code for location device (one of the "options") which now almost a year later I am still trying to get. While the car is great, I see no reason for anybody not to go to the Glendale or Santa Monica locations where they care about their customers. 04/17/2024 - MAJOR UPDATE. What a difference a new management makes! In my original review I rated them with 1 star, as the previous management and sales staff were not good. That said, with Mark Thomas, as a new GM, everything turned completely around: I got the best complimentary first year service along with the royal treatment. Today I also got my long-fought for refund for the tracking device which was shoved down my throat by previous management. Mark being extremely busy was very responsive and understanding. Also I would like to acknowledge Nevaline from Finance who cut me a refund check and also offered help if I needed anything. Now I can only hope that the new car will turn out to be as good as their new management! More

I recently had a great experience purchasing my new Alpha Romeo Stelvio. Richard Samanco, my sales rep, was helpful, informative and never pressured me. Paul Michael, the sales manager, made sure my deal was Romeo Stelvio. Richard Samanco, my sales rep, was helpful, informative and never pressured me. Paul Michael, the sales manager, made sure my deal was fair, and Ati Kamala in the finance department was a joy to work with. The entire team made this a positive experience, and I highly recommend Van Nuys Alpha Romeo. More

I used to be a big fan of this dealership. I leased two Alfa Romeo Giulias from them. Unfortunately, the quality has gone down since Russell Westbrook sold it. I bought my Giulia out of the le I leased two Alfa Romeo Giulias from them. Unfortunately, the quality has gone down since Russell Westbrook sold it. I bought my Giulia out of the lease and the finance people really dropped the ball. They didn't remind me to turn off my auto-pay on the lease so I was charged an extra payment and have to call the bank and work to get it back. They also must not have turned in the paperwork in a timely manner because the bank holding the lease didn't receive the buyout for over a month. When I called the dealership for help on a Friday, Ati, the finance person, said she would call me on Monday and help me with getting the payment back from the bank. She didn't call. When I called on Monday to follow up, I was told she didn't work that day. I called two different finance people, Ati and Steve, every day that week and was sent to voicemail every time. I then called and asked for the manager, Dan Orell. I was sent to his voicemail. I left a detailed message asking for help to get the buyout on my lease completed. I never received a single call back from anyone at the dealership. I had to contact both banks to get this done. Today, I received new plates for my car. I had custom plates. No one asked me about that when I was buying the car--or noticed when they got the VIN and mileage from my car. Now I have to request custom plates all over again. I've sent multiple friends to this dealership over the last 5 years. I won't do that again and I don't plan to buy from them again. It's disappointing to be treated with so little regard, especially when I've been a loyal customer over the years. More

Until I got the maserati, everyone was nice ,after I have been asking ,texting to have maserati connect ,nobody answered .Have been told before I got the car that first maintenance is free ,but after no more been asking ,texting to have maserati connect ,nobody answered .Have been told before I got the car that first maintenance is free ,but after no more .. More

The service was great. They took care of everything I needed. I would recommend them. They took care of everything I needed. I would recommend them. More

overall the service was good. I was almost overcharged, but it was taken care off I was almost overcharged, but it was taken care off More

Excellent service from Carla D. over at Alfa Romeo Van Nuys. She always makes the visit seamless and pleasant. Thank you per the usual over at Alfa Romeo Van Nuys. She always makes the visit seamless and pleasant. Thank you per the usual More

Great customer service super helpful and really knowledgeable and the location was easy to find knowledgeable and the location was easy to find More

The service person attending to my needs was stellar. Incredible bed side manner and service Incredible bed side manner and service More

Pretty good experience. My warranty didn't cover everything which was disappointing. Oh well. X My warranty didn't cover everything which was disappointing. Oh well. X More