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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

Overview
Reviews
Vehicles
4.7
2,527 Reviews
Call Dealership (818) 926-4502
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5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,527 reviews

January 17, 2024

Until I got the maserati, everyone was nice ,after I have been asking ,texting to have maserati connect ,nobody answered .Have been told before I got the car that first maintenance is free ,but after no more More

by mytamta71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael ,and Hovik Asatryan
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Jan 17, 2024 -

Van Nuys Alfa Romeo Maserati responded

We appreciate your feedback and apologize for any confusion regarding the Maserati Connect here at Van Nuys Alfa Romeo Maserati. We'd like to help you resolve this issue, so please feel free to reach out directly. Also, we'll clarify about the first maintenance service too!

January 04, 2024

The service was great. They took care of everything I needed. I would recommend them. More

by legaceefc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
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Jan 04, 2024 -

Van Nuys Alfa Romeo Maserati responded

Thanks for the recommendation! We're glad to know you had a positive service experience with us at Van Nuys Alfa Romeo Maserati.

January 02, 2024

overall the service was good. I was almost overcharged, but it was taken care off More

by icoa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're pleased you had a 5-star worthy experience at Van Nuys Alfa Romeo Maserati! Thank you for your business!

January 02, 2024

Excellent service from Carla D. over at Alfa Romeo Van Nuys. She always makes the visit seamless and pleasant. Thank you per the usual More

by HRAMIREZ30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla D
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're delighted to know that Carla consistently provides excellent service during your visits at Van Nuys Alfa Romeo Maserati! Thanks for the positive feedback and we look forward to seeing you again soon.

January 01, 2024

Great customer service super helpful and really knowledgeable and the location was easy to find More

by miagarcia131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Nagayama, Petros Zhamkochyan
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review! We appreciate your business and hope to see you again at Van Nuys Alfa Romeo Maserati. Safe travels!

December 31, 2023

The service person attending to my needs was stellar. Incredible bed side manner and service More

by SOMMERKINGS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mendoza
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're thrilled to receive this flattering review of Van Nuys Alfa Romeo Maserati! We will be sure to pass along your kudos to our team. Have a lovely day!

December 31, 2023

Pretty good experience. My warranty didn't cover everything which was disappointing. Oh well. X More

by jluvluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Petros Zhamkochyan
Report | Print
Jan 08, 2024 -

Van Nuys Alfa Romeo Maserati responded

While I'm glad your overall visit went well, I'm sorry if your warranty didn't cover every service like you were expecting it to. If you'd like to discuss this further or have any particular questions regarding your warranty, please feel free to reach me using the number I've included below. I'd be more than happy to assist you. Thank you, Mike Asatryan - Director of Fixed Operations (818) 423-6255

December 30, 2023

they always get the work done in a timely manner. I really like working with Elizabeth she's extremely professional. More

by info81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're glad to know that you've had a positive experience with our team, especially Elizabeth! Thanks for choosing Van Nuys Alfa Romeo Maserati and we look forward to serving you again in the future.

December 29, 2023

Carla did a great job of helping with the service of our Alfa. She reviewed all the work to be completed and advise me if the total. She answered all my questions and was very knowledgeable about Alfa produ More

by USCTROJANFAMILY
Recommend Dealer
Yes
Employees Worked With
Carla Doudoumian
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

We're so glad to know that Carla was able to assist you with your Alfa service at Van Nuys Alfa Romeo Maserati. It's great hearing how knowledgeable and helpful she was during the process. Thanks for sharing this positive feedback!

December 29, 2023

I had leased there previously. Everyone is practically all new there now and they all seem to be learning. From when I came to drop off my last lease and pick a car to driving off More

by joe.siyam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett
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Jan 02, 2024 -

Van Nuys Alfa Romeo Maserati responded

Joelive, thanks for your patience during the process at Van Nuys Alfa Romeo Maserati. We're glad to know that Garrett was helpful throughout your experience and we'll work on speeding things up in the future!

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