
Van Nuys Alfa Romeo Maserati
Van Nuys, CA
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The team was amazing and the sales process was so simple !! I couldn't have asked for a better process and attitude and helpfulness . Was simply the best experience. !! I couldn't have asked for a better process and attitude and helpfulness . Was simply the best experience. More
The service team was very accommodating with the appointment and made sure that I got reminders of the service. I had a great experience with everyone there. appointment and made sure that I got reminders of the service. I had a great experience with everyone there. More
The service was excellent. Clean & Friendly Environment. Daniel Cerna was very helpful and made the entire process a lot quicker. The waiting time wasn’t as long as other dealerships I’ve been too. Daniel Cerna was very helpful and made the entire process a lot quicker. The waiting time wasn’t as long as other dealerships I’ve been too. More
It was easy to check in. The staff was nice and the area was clean. My service advisor was helpful however my issue was not solve . In less than 20 mins they told me they needed to change a pcv valve. My is was clean. My service advisor was helpful however my issue was not solve . In less than 20 mins they told me they needed to change a pcv valve. My issue was in hard acceleration in 3 gear on sport mode (I have an abarth) there would be a stutter and backfire. This issue is reproduced in sport mode . I was shocked to learned that the mechanic did not test drive my car to reproduce the issue or have me drive it , to me they just inspected it visually and really do not try to reproduce my issues .I felt like I wasted 300$ and my issue is not resolved. I don’t think they checked the o2 sensors or fuel injector , or exhaust systems . Pcv was just a routine maintenance based on the miles of my car . So paying for 1 hours work that was done in less than 30 minutes didn’t feel right to me . Now my check engine light is on and my issue is not resolved. More
Just bad… drove 3 hours just for them not to honor a price they given us… had attitude as well .. joke of a place.. plus trying to charge us an extra $2500 for items we did not need… price they given us… had attitude as well .. joke of a place.. plus trying to charge us an extra $2500 for items we did not need… More
Yohana was friendly and professional she went extra mile to fix the problem she notes on the car thank you russell Westbrook Alfa Romeo service department… to fix the problem she notes on the car thank you russell Westbrook Alfa Romeo service department… More
Danny Cerna in the service dept helped me and he’s wonderful! Always get the job done. Best customer service! I live far from Van Nuys, but I come here because I know I can trust Danny. Thank you! wonderful! Always get the job done. Best customer service! I live far from Van Nuys, but I come here because I know I can trust Danny. Thank you! More
This dealership is the best The services are provided in This dealership is the best The services are provided in a professional and fastest way. I experienced very friendly and very positive environment This dealership is the best The services are provided in a professional and fastest way. I experienced very friendly and very positive environment here in this dealership More
They were very accommodating. Yohana was very friendly and most importantly she was very patient as she answered ALL my questions. Oscar was very nice as well and took time to explain things. But I think and most importantly she was very patient as she answered ALL my questions. Oscar was very nice as well and took time to explain things. But I think all the service associates are wonderful. Great customer service!!! More