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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 03, 2021
Yohana, my service manager, was 100% courteous, attentive and professional. She made sure I had rides to and from when my vehicle had to unexpectedly be kept overnight. and professional. She made sure I had rides to and from when my vehicle had to unexpectedly be kept overnight. More
by MATT_WESTPHALEN
Verified CustomerEmployees Worked With
Yohana in Service
August 02, 2021
Jackie was extremely friendly. I am a little disappointed in how they managed a “toll roads” bill. They never notified me until i came to pick up the car but it took 4 weeks to fix my car as the engine had t in how they managed a “toll roads” bill. They never notified me until i came to pick up the car but it took 4 weeks to fix my car as the engine had to be replaced. They tried to tell me that it was the first notice but this turned out to be untrue. I know this because my wife and I drove 2 cars that day on the same route and we only paid $8 for the other car. As a result, I had to pay over $60 for what should have cost $8. Again, very disappointing that they didn’t reach out to me when the first notice was received so I could have pay it sooner and avoided the additional penalty. I guess I should have been more proactive but it would have been nice to get that phone call as a reminder. More
by rbmjr617
Employees Worked With
Jackie Chan
August 02, 2021
Jackie from service was amazing. She helped me out with my second service on my Giulia. She made the process very simple and fast. The service advisors at Russell Westbrook Alfa Romeo, Maserati, and fiat n my second service on my Giulia. She made the process very simple and fast. The service advisors at Russell Westbrook Alfa Romeo, Maserati, and fiat never disappoint. More
by HUANTEJOSE875
Employees Worked With
Jacky
August 02, 2021
outstanding service fast results great teamgreat outstanding service fast results great team great comunicación very clean great costumer service very friendly fast service great energy outstanding service fast results great team great comunicación very clean great costumer service very friendly fast service great energy positive energy good auto service More
by jesus
Employees Worked With
service department
August 01, 2021
I had a great experience buying a car form these guys. The sales people in finance guy was super helpful and nice. I picked out my car on true car.com I'm super busy, and my experience buying the car w The sales people in finance guy was super helpful and nice. I picked out my car on true car.com I'm super busy, and my experience buying the car was quick. I did it in 3.5 hours. More
by Chadoringer
Employees Worked With
Luis Valdez
July 30, 2021
My service rep Jackie was efficient, friendly and made sure my car was available as soon as possible. I was kept informed of the process and was contacted immediately once the car was ready. Oh, and they sure my car was available as soon as possible. I was kept informed of the process and was contacted immediately once the car was ready. Oh, and they fixed the problem too! It was a great experience and I wholeheartedly recommend Russell Westbrook and especially Jackie! More
by adrenachrome
Employees Worked With
Jackie
July 30, 2021
Service was great. Helped within a few minutes and quickly assisted with what I needed. All was taken care of within a timely manner. My problem was fixed and q routine check on other matters. quickly assisted with what I needed. All was taken care of within a timely manner. My problem was fixed and q routine check on other matters. More
by YESENILARES
Employees Worked With
Kenneth in service
July 29, 2021
All went well, liked the services including the customer service. Kenny handled the paperwork and arranged things in a timely manner. He was very nice and polite and caring worker. Thank you. service. Kenny handled the paperwork and arranged things in a timely manner. He was very nice and polite and caring worker. Thank you. More
by AnnaM
Employees Worked With
Kenny - great work!
