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Van Nuys Alfa Romeo Maserati

Van Nuys, CA

4.7
2,530 Reviews

5711 Van Nuys Blvd

Van Nuys, CA

91401

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Showing 2,530 reviews

August 11, 2021

Like always when you go buy something everybody’s there to help you with the sales you know but once something happens after the car was sold it’s a headache trying to get some answers from somebody I’ve b More

by Angel arechiga
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Carter
Aug 12, 2021 -

Van Nuys Alfa Romeo Maserati responded

Hello Angel, Brandon has recently returned from a vacation, which could have been the reason as to why there was no reply. Please feel free to reach out to me directly at mariag@russellwestbrookam.com so that I can help you with your questions. -Maria

Aug 12, 2021 -

Angel arechiga responded

1 call Brandon I text him allot of times he saids he is going to handle it then he never gets back to me and when he does he ask the same questions again again i sent him pictures of what I needs to get fix he knows .. i purchase the truck about 4 weeks ago I don’t think I have to wait 4 weeks for me something to get fix with some papers he is just giving me the long run

Aug 12, 2021 -

Van Nuys Alfa Romeo Maserati responded

Please contact me directly so that I can better assist you.

August 10, 2021

Good service fast service Excellent personal and good customer service and friendly staff muchas gracias nos vemos pronto por el próximo servicio gracias y adiós More

by Sanchezalacran71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
August 10, 2021

I have worked with Danny for last two visits. He did everything to change and be more helpful and understanding. I have nothing but good words for Danny and the dealership. I trust them. Thanks More

by Singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny C.
August 10, 2021

Had a very pleasant experience, work was done on a timely manner! The staff in the service department were very respectful and clear about what needed to be done. More

by Monica Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
August 10, 2021

Danny + this service center always go above + beyond to take good care of me. Sometimes even bringing to my attention other parts that could use maintenance. More

by Caitlin.estridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Aug 12, 2021 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review for our Service department and Danny.

August 09, 2021

Workers there need more costumer service training mostly financial office he was very blant only sales person Rudy was good other wise hope no need to come back More

by rivera.mireya45
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mauro
Aug 09, 2021 -

Van Nuys Alfa Romeo Maserati responded

Mireya, I'm sorry to hear that your visit did not meet your expectations. Please feel free to contact me directly at 818-914-2000. Thank you, Maria

August 09, 2021

Good service and friendly staff, I don’t have anymore to say thank you why do I need to put 25 words? 5 was what I had to say. More

by muchoprimo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max
Aug 09, 2021 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review. I'm not really sure why the system requires 25 words, but I appreciate you taking the time for fulfil their requirements. We appreciate you!

August 09, 2021

The service and the customer service is impeccable and I love it so much I’ll by another Car just to have the Maserati team with me always More

by IOVEALLSIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finacial manager , Maria Gamino, Luis Vega
Aug 09, 2021 -

Van Nuys Alfa Romeo Maserati responded

Thank you for the review and 5 stars. We appreciate your loyalty. Please let me know if there is anything else we can help with.

August 09, 2021

You did good, quick suspension damage repair. Kept me updated via text. You worked well with my AAA insurance adjuster. Thx. Yohana for your help. More

by sidewaysalfa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yohana in Service
August 09, 2021

It was great Danny Cerna was awesome everything is up and running better than before. Prices weren’t to bad. No complaints from me. Job well done More

by MISH76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny cerna
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