Van Nuys Alfa Romeo Maserati

8/17/21 I called the dealership regarding a 2017 8/17/21 I called the dealership regarding a 2017 Maserati Quattroporte that was listed on your website I scheduled an appointment to test drive t 8/17/21 I called the dealership regarding a 2017 Maserati Quattroporte that was listed on your website I scheduled an appointment to test drive the car. When I checked online the car was no longer available. It had been replaced with a 2018 Quattroporte with the exact same color and body style. I called the dealership, and no one knew the status of the 2017 car. I explained that I live an hour and 30 minutes away and that I needed to know the status of the car before making the drive. There was some confusion if the car was available or not. Eventually I was told the car was gone, disappeared, who knows… I’m pretty sure the dealership listed the wrong year and price of the car. I then made an appointment to test drive the 2017 Quattroporte. I showed up to drive the car and was greeted by a not so pleasant valet. Who didn’t valet my car, he just informed me where to park. The Product Specialist came out and introduced himself. While we talked about the car it was clear he had not done any prep to show the car. I asked him several times about the warranty on the vehicle and he repeatedly told me the car had a two year warranty (which was very important to me). He also didn’t make a mental note to get answers to my other questions about the car. There were some aspects of the car I knew more about than he did. After the test drive, we went inside to start the purchase. My spouse and I noticed the entire office seemed to be ran very unprofessionally for a high-end car dealership. From a Finance Manager looking like he slept on a park bench, to office personnel yelling to each other from one end of the building to the other end. I left the dealership without purchasing the car because my insurance would not cover high-end cars. I informed them that I’d be back the next day (after retaining insurance) to buy the car. On my return the next day the Product Specialist seemed to have a little more energy. I asked again about the two year warranty and was again assured that the warranty was in place. At that point we were introduced to your Finance Specialist, which turned into a disaster. He couldn’t have been anymore rude and unprofessional in informing me that the warranty was only for ten months. And was very condescending when I asked for them to work with me on a two warranty (that I was told was on the car. And a selling point for me). His attitude was so unprofessional to the point that the Finance Manager came into the office and apologize his behavior. I did purchase the car without the two warranty because I fell in love with it once I saw it online. Even with the confusion about the year and price of the car. With the treatment I received, It would be hard to recommend your dealership or give a good review at this point. Your staff did not sell me the car. THE CAR SOLD ITSELF. More

Leased a 2021 Alfa Romeo in May. What a great car and an honest and open dealership experience. They gave me a fair value on my trade-in (which was the same that they quoted me on the phone), and a great va honest and open dealership experience. They gave me a fair value on my trade-in (which was the same that they quoted me on the phone), and a great value on the new car (which was the same as they quoted me on the phone). Honesty is hard to find in a car dealership these days, but there was no upsell on any features or unnecessary items. Just a good experience all around, and now with 3 months on the car, I love it even more. Don't be afraid to give the Alfa Romeo Giulia a chance - way better than anything else on the road for the money, and a lot more fun. It has had no problems so far and I've been extremely satisfied with the power, smooth ride, and the infotainment system. More

Took a little longer than told. Service guy was nice. Had some add on, one I chose to have done. Bur my check engine light came on almost immediately after the service some add on, one I chose to have done. Bur my check engine light came on almost immediately after the service More

Michael was very pleasant thru the entire process. The finance manager was also very helpful and was able to get us the desired financing. Thank you finance manager was also very helpful and was able to get us the desired financing. Thank you More

In the midst of a major malfunction to my AR Guilia..Kenny provided me with stellar service...when in doubt I can trust Kenny 100 Guilia..Kenny provided me with stellar service...when in doubt I can trust Kenny 100 More

Very good service and everyone is very friendly and helpful also the time of service very fast giving me exact details what future need for my car to be safe on the road. helpful also the time of service very fast giving me exact details what future need for my car to be safe on the road. More

Very fast and great costumer service. They made sure that we were happy with the job done and we understood everything that they dis during the visit 👍 we were happy with the job done and we understood everything that they dis during the visit 👍 More

I loved the way the service was done and my service guy was awesome. He communicated with me and got it done so quickly. Great was awesome. He communicated with me and got it done so quickly. Great More

Friendly, efficient, high quality work. They make you comfortable, offer a ride home and a car wash. Love your dealership! Great service writer - explains everything. comfortable, offer a ride home and a car wash. Love your dealership! Great service writer - explains everything. More

Thank you Service team for always taking care of me whenIvring my car! I appreciate the quick turnaround time with my car for new tires. Thank you again! whenIvring my car! I appreciate the quick turnaround time with my car for new tires. Thank you again! More