Van Nuys Alfa Romeo Maserati

Fast and reliable service. Very friendly team. Especially the service specialist Jackie, who communicated with me every step of the way and was very service oriented. the service specialist Jackie, who communicated with me every step of the way and was very service oriented. More

Where do I start?In early 2020, I contacted RWARMF in Where do I start? In early 2020, I contacted RWARMF in hopes of trading out of my 2018 Dodge Durango that had $8k of negative equity buried into it Where do I start? In early 2020, I contacted RWARMF in hopes of trading out of my 2018 Dodge Durango that had $8k of negative equity buried into it and into an Alfa Romeo Giulia. I was pleasantly spoken to by Alondra, the BDC representative, and Swan. They told me what they could do to eat up the negative equity and get me into a Giulia of my choice. At the time, it didn't make sense as the pandemic just started so I decided to ride out the Durango. August 2020 comes and I get an amazing offer to buy my car out of its lease by an online car dealership so I took it. I had finally become a free agent, so I decided to take a break. In March of 2021, I reached out to Swan again to see what lease prices were since I was getting anxious about getting a new car. Still didn't work out for me. So I waited. Let me remind you, each time I spoke to Swan, he always gave me a quote and it was a very aggressive discount. I never got any "we don't quote over email" "you need to come in to get a price" nonsense that other stores will give you. I enjoy that type of transparency. 2021 passes and here we are in 2022 and it is time to get a car. I immediately reach out to Swan after exploring their website and finding 2 cars that matched what I was interested in. He immediately reached out to me and gave me a very strong price. I was intrigue, but not sold, but he followed up 2 days later with an even stronger deal that his manager Sami. So whenever you read this review, remember 2020 - 2022 there have been chip shortages and dealers are getting greedy and holding gross. Most stores are pre-selling their cars before they even arrive to the store AT MSRP and in some instances OVER MSRP. I would never do this as this is the perfect way to be UPSIDE DOWN in 2 years when things "normalize" and you decide to sell your car and since you took such a big loan, the value of your car will be less than the remaining amount on the loan. This was kind of a moot point for me since I was leasing, but I digress. Once I received the stronger deal, I said it was a number that worked for me and I agreed to the car. Filling out the credit application was very easy. I provided Swan all the documentation he needed and made plans to get to his store at 6:30pm. Upon arriving at the store, Swan greeted me and showed me my soon-to-be car. What a beauty! He then sat me down with the finance manager, Evelyn, who took care of the paperwork. I decided to purchase the Wheel Tire Hazard Insurance since I am a firm believer in this form of insurance Swan then gave me a tutorial on the new Alfa technologies and away I went. I just want to thank Swan and his team in their transparency, honesty, aggressive realistic pricing, and making this an extremely seamless and awesome experience. My advice, be open and tell them what you want to pay. If it is possible, they will make it happen. Remember, dealers want to sell you cars, but they also need to feed their families. Thank you! More

Great communication, patience and craftsmanship got me in the car that I truly wanted. Great work guys. Shout out to finance and service departments the car that I truly wanted. Great work guys. Shout out to finance and service departments More

Frank was great. Very helpful. In and out in less time than I thought. Thx than I thought. Thx More

Very curious and professional. The service manager “Frank” was on top of the entire process from start to finish. The service department was hands on from start to finish! “Frank” was on top of the entire process from start to finish. The service department was hands on from start to finish! More

Very fast and easy service.Professional and friendly employees.Frank did excellent job. I can recommend this service. employees.Frank did excellent job. I can recommend this service. More

Great car service, Danny always makes sure my car is perfect before it leaves the lot! perfect before it leaves the lot! More

The service advisor was very nice and made sure everything got taken care of. The oil change was done even quicker than they told me everything got taken care of. The oil change was done even quicker than they told me More

The people are very nice and they get you in and out relatively fast whenever possible. relatively fast whenever possible. More