Van Hyundai
Carrollton, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Brett at service, held truck for over a week and stated that the specialty mechanic would have to look at it and that's what was taking to long. When I dropped off the truck stating there was a rattle comi that the specialty mechanic would have to look at it and that's what was taking to long. When I dropped off the truck stating there was a rattle coming from under the steering wheel compartment. Told Brett that I took the two bolts out and they were in the cupholder because I was trying to locate the rattle while driving. When I picked it up 8 days later, the service team states that they installed two new bolts in the area because they were missing and that was causing some of the rattle. Left another note that they could not locate the true rattle and this is just what happens with these model of trucks and dash. Very disappointed in the entire service warranty experience from service at Van Hyundai. More
Problem with paint chipping on the back window and my car is under warranty. They make wired excuse & lies such as my car has salvage title not to fix my car. I have title proof, car-fax, & all paperwork tha is under warranty. They make wired excuse & lies such as my car has salvage title not to fix my car. I have title proof, car-fax, & all paperwork that my car not salvage. I only rated them 1.0 & that is too much. In Dallas/ Ft Worth they are rated worst and dishonest dealership to deal with in the area which is sadly the truth. If you don’t want to get burn don’t do business with them at all. More
I was met in the service area. I was provided communication during the service regarding the progress, and the car was delivered when it was promised. I was provided communication during the service regarding the progress, and the car was delivered when it was promised. More
Prompt action, professional My EV charger which came with the car no longer worked, Christine was able to get a new one for me in just a few days the car no longer worked, Christine was able to get a new one for me in just a few days More
The service gave the opportunity to the customer to view the complete vehicle inspection status and the checks done via images and videos which is outstanding the complete vehicle inspection status and the checks done via images and videos which is outstanding More
excellent staff and appointment time and estimate of work time required very accurate and appreciated. I requested an additional service of an annual inspection for the Texas license plate and they were able time required very accurate and appreciated. I requested an additional service of an annual inspection for the Texas license plate and they were able to do that for me with no problem and even sent me out the door with a Amazin car wash. It's the personal service people gave that would bring me back for the more of the Amazin service you gave. More
Lot's of maintenance (spark plugs / drive belt etc) and useful info by Laura for additional MPP warranty useful info by Laura for additional MPP warranty More

