Van Hyundai

Ms.Phan ensured that I was well taken care off and that all my needs were met. She did an amazing job answering any questions that I had and I will 100 percent recommend her to anyone. all my needs were met. She did an amazing job answering any questions that I had and I will 100 percent recommend her to anyone. More

Excellent service, they delivered ahead of schedule, and honored my coupon to lower the price, very good! honored my coupon to lower the price, very good! More

Amazing service! Everyone is so kind and helpful and helped me get the car I wanted at a price I needed!! Everyone is so kind and helpful and helped me get the car I wanted at a price I needed!! More

This was the last stop everyone was so nice and professional glad I got my car enjoyed it thank you so much and Randall was so great professional glad I got my car enjoyed it thank you so much and Randall was so great More

Mr Duane Randall was great and knowledgeable also the sales manager made everything easy and understanding sales manager made everything easy and understanding More

I recently purchased a 2026 Hyundai Sonata from Van Hyundai and had a very good overall experience. Like most car deals, there was some back-and-forth during the negotiation, but the team stayed profes Hyundai and had a very good overall experience. Like most car deals, there was some back-and-forth during the negotiation, but the team stayed professional and easy to work with throughout the process. They were respectful of my time, communicated clearly, and ultimately worked with me to reach a deal I felt really good about. The trade-in process was straightforward, and once we agreed on numbers, everything moved quickly and smoothly through finance. In the end, I drove away with a great car and a deal I was happy with. If you’re in the Dallas area and shopping for a Hyundai, Van Hyundai is definitely worth checking out. More

Heather and my financial guy were equally wonderful. No pressure, just shared knowledge, and made things very easy. I had obtained quotes from several other dealerships and just happened to drive by thi No pressure, just shared knowledge, and made things very easy. I had obtained quotes from several other dealerships and just happened to drive by this one. I decided I had an hour to spare and should go ahead and test drive to confirm my vehicle was truly what I was looking for... I ended up purchasing it that day without any intention of doing so. More

Dealership was clean. Employees were helpful and courteous. Vehicle was prepped properly in make ready. Employees were helpful and courteous. Vehicle was prepped properly in make ready. More

This was my first time buying a car, and VAN Hyundai Carrollton made it one of the worst business experiences I’ve ever had. I came in looking for a vehicle under $17,000 and was shown a Hyundai Kona li Carrollton made it one of the worst business experiences I’ve ever had. I came in looking for a vehicle under $17,000 and was shown a Hyundai Kona listed at $15,900. The salesman, Alcario, promised the thin tires would be replaced, so I agreed to move forward. What followed was over six hours of waiting and constant runaround just to see any paperwork. When I finally met with Laura in the finance department, she tried to pressure me into buying $4,000 worth of unnecessary warranties by claiming my interest rate would be 12% without them. I refused and decided to return Monday to finish the paperwork since it was already near closing time. When I came back with my mom, the rate suddenly dropped to 6% after we pushed back — proving the “rate increase” was a scare tactic. When we asked for an itemized list, Laura became rude and dismissive, insisting it wasn’t her responsibility. After demanding transparency, we discovered the car’s price had been inflated to over $20,000, despite being listed at $15,900. The sales manager claimed the markup was for “work already done,” including tires, certification, and a key fob — none of which we had agreed to. I made my budget clear from the start and would never have approved that price. Only after threatening to walk out did the general manager step in, apologize, and agree to honor the listed price. He was the only person who acted professionally and saved the deal. Before leaving, I was told the tires would be replaced that day or the next. New paperwork was drawn up at the correct price, and we caught that Laura had tried to sneak the warranty charges back into the contract. That should’ve been our final warning. From that point forward, communication completely fell apart. I received no updates about my car, despite multiple calls and texts. Alcario gave vague “I’ll check and let you know” responses but never followed up. After days of waiting, I had to physically show up at the dealership, where I was told my car wasn’t ready because of a burned-out headlight bulb — a fix that takes five minutes. I had to replace it myself just to drive home. Later, I had to return again for key fob programming, making it my third trip. Meanwhile, Laura began texting me from her personal phone at all hours, demanding documents she already had and accusing me of withholding forms. The form in question required her department to complete sections before it could be notarized — something she failed to do. She repeatedly contradicted herself, claimed she “couldn’t legally speak” to my mom (who owned the trade-in vehicle), and yet had no issue using her documents when convenient. Her behavior turned into constant harassment — frequent calls, texts, and accusations that I was “keeping the car hostage,” even though I had already purchased it. When I finally went back for the key fob appointment, I waited over three hours despite having a scheduled time. During that visit, I discovered they had just finished certifying the car and performing an oil change — the same “work” they used to justify the earlier $4,000 markup. When I confronted Alcario, he blamed me for “not waiting” for my car, referring to the time I showed up after receiving no communication at all. It has now been months since I bought my car, and I recently learned there was a mistake on the buyer’s copy they gave me. They only just submitted the paperwork to the tax office — nearly three months later. From start to finish, not one step of this process was handled correctly. VAN Hyundai Carrollton has shown nothing but dishonesty, harassment, and incompetence across both sales and finance. The only person who showed integrity was the general manager. If you value your time, money, and sanity, avoid this dealership at all costs. More