Van Horn Nissan of Stevens Point

After the sale, don’t expect any help from the sales person they don’t care we’ve had an issue with our rogue, 2023 model with a gas mill since we bought it and have been told it’s in review with Nissan person they don’t care we’ve had an issue with our rogue, 2023 model with a gas mill since we bought it and have been told it’s in review with Nissan. We finally went to another dealer Gandrud in Madison, which they had a fix for it replacing some type of hose the gas smell is still there but at least it’s drivable. We also had our first oil change there the 2023 Nissan rogue has a plastic oil pan. The oil change person over tort the bolt on the oil pan stripping the grommet which is bonded in the plastic pan. This is a common problem. It’s all over YouTube about it. The problem is a lot of the technicians over torque the 25 pound required spec which then when you have to take the boat out the grommet just falls out of the oil pan in oil all over we noticed oil leaking from . Under our car after further investigation, the grommet was actually coming coming out oil all over our garage floor we had to have a temporary oil plug installed in the oil pan and able to drive the vehicle and I’m still waiting for a new oil pan which is on back order from a competitor at this point, I really don’t have the confidence to go back to this dealership Van Horn thank you for your time buyer beware More

Great people to work with… Mitchell made the car buying experience so easy and he wasn’t pushy… very straightforward!! experience so easy and he wasn’t pushy… very straightforward!! More

Everybody was courteous & friendly and very helpful. The dealership was very clean and everything was done in a timely manner.... The dealership was very clean and everything was done in a timely manner.... More

Easy, Fair, personable, followed thru, good manager with newer sales person who did a good job newer sales person who did a good job More

Van Horn had the biggest selection of the vehicles my husband and I both wanted. Isabelle was our salesperson and she did an awesome job. She was very friendly and was able to answer any questions we h husband and I both wanted. Isabelle was our salesperson and she did an awesome job. She was very friendly and was able to answer any questions we had. I would recommend both Isabelle and Van Horn to anyone. Thank you! More

They had exactly what we wanted with great friendly service. Worked on a deal that worked for us in the price range we needed service. Worked on a deal that worked for us in the price range we needed More

Working with Carrie and the rest of the sales team has been a pleasure. They definitely make sure you’re taken care of. been a pleasure. They definitely make sure you’re taken care of. More

Everyone that I came in contact with was courteous and knowledgeable. Carrie was awesome! All of my questions and more, were answered in a timely fashion. knowledgeable. Carrie was awesome! All of my questions and more, were answered in a timely fashion. More

Carrie was professional, friendly, and knowledgeable. She helped make the experience enjoyable and efficient. We also enjoyed working with Izzy who was training when we first came into Van Horn. She made She helped make the experience enjoyable and efficient. We also enjoyed working with Izzy who was training when we first came into Van Horn. She made us feel welcomed and supported through the process of test driving our vehicle and discussing purchasing options. Great team and atmosphere - thanks for a wonderful experience! More

Excellent service! Very friendly and knowledgeable. Advised of upcoming service items, approximate cost, and time. Very friendly and knowledgeable. Advised of upcoming service items, approximate cost, and time. More