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Van Horn Hyundai of Fond du Lac - Service Center
Fond du Lac, WI
81 Reviews
81 Reviews of Van Horn Hyundai of Fond du Lac - Service Center
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January 08, 2020
Felt very welcomed by Alena, the receptionist in the service department at Van Horn in Fond du Lac! Will definitely come back for an oil change. service department at Van Horn in Fond du Lac! Will definitely come back for an oil change. More
by Ashley
Employees Worked With
Alena Lambert
January 04, 2020
Van Horn service department is the best! I will always bring my car here for all service that is needed. Thanks you for the great service! bring my car here for all service that is needed. Thanks you for the great service! More
by kmdurant89
Employees Worked With
Ben Elliott, Josh Krieg
December 10, 2019
The best service and sales team I’ve ever dealt with. Van Horn’s service and sales really keep me coming back. I wish I could give more than 5 stars Horn’s service and sales really keep me coming back. I wish I could give more than 5 stars More
by white6221
Employees Worked With
Nikki
September 29, 2019
Nice to deal with honest people I bought a car from van horn 9 months ago. At that time I didn’t dicker on the price or ask for anything but a full car detailing coupon. They agre I bought a car from van horn 9 months ago. At that time I didn’t dicker on the price or ask for anything but a full car detailing coupon. They agreed and gave me the coupon but as with any coupon it’s only as good as the dealership printing it. The coupon didn’t specify if it was to detail the interior or the exterior or both or if it included a wax job and honestly was pretty generic. When I took my car in 9 months later with nothing more than a piece of paper coupon that they printed they did a great job and had the inside and outside looking great and they never tried to hit me up for money or anything. They just did a great job and honored what they said, even after 9 months. Any dealership will promise you the moon and stars to close a sale but how many places deliver on their promises when months have passed and there is no commission to be had?? Thanks for the honest, quality service More
by Eric
Employees Worked With
I wish I remembered his name he was friendly and professional
September 05, 2019
Review I took my vehicle in for new brakes, rotars, oil change yesterday. Service is always amazing. Coupons right on their website is a bonus. Only unfor I took my vehicle in for new brakes, rotars, oil change yesterday. Service is always amazing. Coupons right on their website is a bonus. Only unfortunate thing is I had to bring vehicle back in this morning due to odd noise that I knew was not normal. Seems a rotar was not shaved quite correctly but thankfully not harmful. They are taking car of it and will be good as new. Will keep going back. Hopefully honest mistake. More
by Hyundai owner
Employees Worked With
Cannot remember
July 03, 2019
Great Sevice There was an issue with a defective filter during our last oil change but Van Horn went above and beyond to make things right! Great price and servic There was an issue with a defective filter during our last oil change but Van Horn went above and beyond to make things right! Great price and service! More
by Graciet
Employees Worked With
Kevin
June 26, 2019
Lack of communication Brought my vehicle in for a tire rotate & an oil change. On my way to appt, there was a squealing noise that started. When I checked in for my appt, I Brought my vehicle in for a tire rotate & an oil change. On my way to appt, there was a squealing noise that started. When I checked in for my appt, I mentioned to the girl that checked my vehicle in that there is a noise and my husband thinks it could be my pads sticking. Asked if I needed to show the coupon for a feee Brake inspection to have my brakes looked at & I was told no because they do a brake inspection as part of the oil change. I was told that my back brake were down to 2. I told the girl that I just had my brakes done in March so that really doesn’t make sense. She said she would have them look at them again. I was told they looked at them again & confirmed that yes the back brakes are bad and I should take it back to where I had them done originally. Took my vehicle to where my brakes were done & was told that I have a bad caliper & this is what wore my pad down so quickly. Only the pad with the bad caliper was wore & the tech could tell I had a bad caliper without even removing the tire. I was told I should not be driving the vehicle this way because it is a safety hazard. Very disappointed with the service I received. We used to have complete confidence in the service we received years ago and don’t feel that I have that confidence any more. My husband called the service manager today regarding our concerns & was told that if they were told that the vehicle was making noise they would have checked this more closely so not sure if there is a communication issue between the person checking in the vehicles & the techs but very disappointed. More
by Hyundai1
Employees Worked With
Unknown
June 07, 2019
Service I needed a new cabin air filter I was told. I didn’t know it would cost $15 for the installation. Otherwise I would have installed it myself. I needed a new cabin air filter I was told. I didn’t know it would cost $15 for the installation. Otherwise I would have installed it myself. More
by Zxz
Employees Worked With
Girl
May 29, 2019
Was traveling thru the area and had to car trouble Van Horn was closest service provider for my Sonata. Both the svc mgr and Josh were very accommodating to me while I had the vehicle repaired. Josh Van Horn was closest service provider for my Sonata. Both the svc mgr and Josh were very accommodating to me while I had the vehicle repaired. Josh followed up with me to give me status and I felt very comfortable there. More
by Gypsy
Employees Worked With
Josh
April 03, 2019
Good work I received very Quick and friendly service. Appreciate not being forced into services, especially coming in as an older person. Always have my Hyunda I received very Quick and friendly service. Appreciate not being forced into services, especially coming in as an older person. Always have my Hyundai serviced here. More
by Jodotty
Employees Worked With
Service department
