Van Horn Hyundai of Fond du Lac - Service Center

Service was great! Had my palisade in and out real quick and even washed it! Highly recommended Ben and the service team to anyone looking to get quality work! and even washed it! Highly recommended Ben and the service team to anyone looking to get quality work! More

The service itself was fine as I just needed an oil change. What I didn’t like was the lack of mask wearing. The Service Supervisor seemed to have forgotten how to wear a mask properly. It was either n change. What I didn’t like was the lack of mask wearing. The Service Supervisor seemed to have forgotten how to wear a mask properly. It was either not on at all or half way on. When I saw my car being driven to the parking lot, the mechanic was as also not wearing a mask. This upset me so much, that I don’t think I will be returning this dealership. Not wearing a mask while changing my oil is fine, but to drive my car without wearing one is unacceptable. I have Type 1 Diabetes and a horrible immune system, so it truly just felt like your employees didn’t care about their guests. I wear a mask for 8 hours five out of seven days at my job, so can your employees. We’re in the middle of a pandemic that’s just getting worse and to see that left me disappointed. I don’t know where your mechanic has been when he’s not at work, so to see him in my car without a mask on was upsetting. I purchased my car from your dealership this past June and my mom bought a truck from here a few years ago, so I thought this was a reliable dealership, but apparently not. I know it may seem like I’m going over the top, but people are dying from this virus. Please do better. More

They are always ready to meet your needs and offer great and friendly service. The lounge is very comfortable and convenient. Wonderful service staff. Great. and friendly service. The lounge is very comfortable and convenient. Wonderful service staff. Great. More

First oil change on our new Elantra, which we love. Everyone was courteous, helpful. JT greeted us. He was our salesman. Joe Cybele was our tech. Kudos to both Everyone was courteous, helpful. JT greeted us. He was our salesman. Joe Cybele was our tech. Kudos to both More

Very happy with the Service and Sales Dept. Super nice, accommodating, and professional. Love the free oil changes for life with the purchase of my 2020 Palisade! And they even provide a courtesy free car accommodating, and professional. Love the free oil changes for life with the purchase of my 2020 Palisade! And they even provide a courtesy free car wash!! There is no where else you can get this top-notch service!! Keep it up, Van Horn!! More

Very friendly. They remembered me when I came back to pick up my vehicle without telling them my name. Ran it through the car wash too. pick up my vehicle without telling them my name. Ran it through the car wash too. More

Purchased a Lincoln MKC from this dealership, made an appointment for repairs and was told when I arrived that the car was still under manufacturer warranty so I would have to take it to a Lincoln deale appointment for repairs and was told when I arrived that the car was still under manufacturer warranty so I would have to take it to a Lincoln dealership because they could not do the warranty work, even though they gave me a 3 month warranty. The man in the service department called another dealership to make sure the car was under warranty, and told them what I told him was wrong with the car and said I doubt that’s the problem, basically calling me a liar. I took the car to a Ford dealership of my choosing and got both issues taken care of and to be clear it was the struts and the oxygen sensor. So if you purchase from VanHorn beware. This car supposedly had an inspection done before I purchased it . And according to inspection all was fine. Thinking I have grounds for a law suit. More

First oil and filter change for my 2020 Accent, great service as usual. This is the second Accent I've purchased here (4th one that I've owned) and I've never had reason to be anything less than complet service as usual. This is the second Accent I've purchased here (4th one that I've owned) and I've never had reason to be anything less than completely satisfied. More

This is a super dealership. Everyone is always so friendly, helpful, and honest. The service department is the best. I have purchased 2 vehicles from this dealership and would not go any where else friendly, helpful, and honest. The service department is the best. I have purchased 2 vehicles from this dealership and would not go any where else More

We had our ‘17 Hyundai Elantra serviced on 1/13/20 at Van Horn Hyundai. I brought it in for a routine oil change, and they were also nice enough to test the car’s battery for no additional charge. The result Horn Hyundai. I brought it in for a routine oil change, and they were also nice enough to test the car’s battery for no additional charge. The result indicated the battery could use a charge. Well we took care of that and now our car is ready to get through the remainder of this winter! Van Horn Hyundai has always provided 5 star service on our vehicle since they first started servicing our vehicle after we purchased it from this dealership in 2016. We highly recommend this dealership and their service department. Always professional! Thank you Van Horn for helping us to keep our vehicle running at it’s best! Edit: After submitting this review I see I was unable to rate the other categories other than the 5 stars this review automatically submitted for overall experience. I just wanted to add that if this review would have allowed me to rate the other categories, those would have all received 5 stars as well. More