Van Horn Hyundai Sheboygan - Service Center

My husband called the Body Shop and received an over-the-phone estimate with Jay Kohls for a new bumper on my 2007 Sante Fe. I called back a few days later to reconfirm the price and make an appoi over-the-phone estimate with Jay Kohls for a new bumper on my 2007 Sante Fe. I called back a few days later to reconfirm the price and make an appointment to have it fixed. When I arrived I dealt with Marsha Kluss who was very personable while filling out the paperwork. She then offered me coffee and had me go to the waiting area where complimentary coffee, cookies, soft drinks, snacks, etc. were available. They also have a large flat screen TV and a great play area for toddlers. During the 75 minutes I was sitting there almost every employee that walked by greeted me in some way. When the work was not able to be completed Marsha came and offered me a loaner vehicle and I was on my way within minutes. When my husband picked up my vehicle the following day he was pleasantly surprised by the excellent work and the FINE DETAILED CLEANING. Couldn't have had a more pleasant experience. Van Horn's service is by far the best we've received anywhere. Their price was very fair and they exemplify what Customer Service is all about. More

We brought our Dodge Caravan in on 7/1/11 for extended warranty work. Our air conditioner stopped working. When the Service Department found the leak, the insurance company told them they would send an in warranty work. Our air conditioner stopped working. When the Service Department found the leak, the insurance company told them they would send an inspector tolook at the condensor that was leaking. If they found any rust or corrosion the repair would not be covered. We found this was a common problem with the vans in 2006 / 2007. Chrysler extended the coverage to 7 years / 70,000 miles. I had 75,000 miles. The odds were against me, so we decided to think of trading the van in for a new vehicle. We already have two Elantra's from Van Horn. So we decided to see what they had. We went to the lot to look on Saturday late afternoon 7/2/11. Even though it was above 85° and the dealership closed in 10 minutes, Daniel came up to us to see if he coud help us. In the next hour, Daniel stayed longer, showed us various types of cars, took us for test drives and gave us a new car to try over the 4th of July weekend. We liked the car, but felt uncomfortable having it during the Holiday weekend, so I returned it Sunday and got the loaner I was given. During the week of July 4th. Daniel was persistant, yet became a friend. He wanted to help us find a new vehicle that had all the extras, yet we could afford. He did just that and we closed on the sale & trade Friday July 8th. I have enjoyed driving my new Santa Fe since and have not missed my van. I have had Dodge Caravans for the last 15 years. More