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Van Horn Hyundai Sheboygan - Service Center
Sheboygan, WI
342 Reviews
342 Reviews of Van Horn Hyundai Sheboygan - Service Center
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March 09, 2014
My car has almost 100k miles on it and had been taking it to a different service center for the last 2 years. However, they no longer service Mazda and recommended I take it to Van Horn. From the very firs to a different service center for the last 2 years. However, they no longer service Mazda and recommended I take it to Van Horn. From the very first time they listed to my issues and I believe found other issue my previous provider neglected. I find it impressive that the use my first name in all our discussion. That's important to me! Thanks Vail. More
by melbisu92
March 08, 2014
Predictably thorough and accurate service. This visit, like previous, keeps me coming back. Staff explained findings when servicing my older Hyundai Tucson; and helped me make what I think are the best s like previous, keeps me coming back. Staff explained findings when servicing my older Hyundai Tucson; and helped me make what I think are the best short and long term choices. Is part of the reason my 122,500 mile car looks and runs like new. While I had to rate price great, I like others would always like a lower price. But, I think what I got for the money, compared to; for example; service on my 'Vette at my local Chevy dealer, is outstanding. I always feel like I got great value for my dollar. I definitely appreciate options; what can I put off to next service visit, what is essential for safe, economical performance now is something Van Horn Service Advisors do very well. More
by JimNowlen
February 28, 2014
The staff did a great job! The service was done in a timely manner. They were very flexible with my schedule. The staff was very friendly and knowledgeable. Thanks Cheryl Baugniet timely manner. They were very flexible with my schedule. The staff was very friendly and knowledgeable. Thanks Cheryl Baugniet More
by cherylrae63
February 24, 2014
When I called up to make the appointment Brian was very friendly and he got me in for an oil change within two days at a time that was good for me. When I got at the dealership Vail waited on me within a friendly and he got me in for an oil change within two days at a time that was good for me. When I got at the dealership Vail waited on me within a short amount of time, but all the service advisors were very friendly when I got at the dealership. Doug left everything the way I had it, he did not change the mirrors or the way I had my seat. Donna was very pleasant and friendly as usual. More
by amouse20
Employees Worked With
Brian Siegert, Donna Tasche, Doug Housey-Graves
February 12, 2014
I received a notice for a recall on our 2008 Hyundai Entourage and followed the directions to make an appointment online. The response was unexpectedly immediate to get me in ASAP. I was somewhat appreh Entourage and followed the directions to make an appointment online. The response was unexpectedly immediate to get me in ASAP. I was somewhat apprehensive as our vehicle was purchased used from another Dealer. .Imagine my surprise at the very pleasant, professional and courteous reception by not only the Service personnel , but by all I encountered at this Dealership! ( Especially after they told me and explained the vehicle had 4 recalls instead of the one I had been contacted about by Hyundai) This was opposite the negative, disrespectful, lip service only, type of customer service most Dealerships seem to offer nowadays. A most impressive experience and you can be sure I will tell all the people I know, that I will highly recommend you! Your Team truly fully understands what customer service is all about! Thank You Best regards Hank Baumann More
by Hbaumann
Employees Worked With
Service Advisors, Brian Siegert, Donna Tasche, David Tauschek, Larry Leonhardt
November 29, 2013
Poor review for failing to provide requested service (conventional "dino" oil used instead of Mobil 1 oil change) and weasely lack of accountability. When I phoned to set up the appointment, I specifica (conventional "dino" oil used instead of Mobil 1 oil change) and weasely lack of accountability. When I phoned to set up the appointment, I specifically asked for Mobil 1, so imagine my frustration when I found that it was not used. My call to set up the appointment doesn't count? No. Apparently what I said when I called doesn't count. Service history? You don't check to see that I've been using Mobil 1 since my first change? No again. And why do I have to jump through hoops to update my MPG rewards card when it was Hyundai's lies that forced this program? Don't tell me, as your service adviser did, that "it's Hyundai." You're Hyundai to me. The buck stops at your desk. And when I asked the receptionist/clerk if that was the service manager after he left, I was told "he's a senior service adviser." That wasn't my question, so I asked again, "Is he the service manager?" No, I was told, "would you like to speak with the service manager?" Well, no I'd actually like a straight answer the first time. I mean, it's pretty obvious that I'm a little cantankerous and upset at this point, so your best recourse is to put on a smiley face and dig up some accountability. And stop trying to "up-sell" service. It's annoying. No, I don't need a brake fluid and coolant change after 18 months. I'm not a mechanic but this ain't my first car. This is where "dealers" become "stealers." I hate it. One last annoyance: Don't tell me that if my review "does not answer 'why" you have given the rating you have, it will not be accepted." When you ask for a review, I don't expect to be edited for any reason, save profanity. Either take what you get or shut it down. You won't see me again unless I have to, but I'm pretty sure I won't be missed. More
by kenmerrill
July 24, 2013
We took our vehicle in for an engine light on. We had this fixed there and were given a loaner to use which was wonderful, this is one of the reasons why we bring our vehicle there. Within the next week this fixed there and were given a loaner to use which was wonderful, this is one of the reasons why we bring our vehicle there. Within the next week the engine light came back on and when we dropped our vehicle off there, we were given another loaner to use. Scott in service was very friendly to us and very accommodating to our situation. More
by kuelmann
July 19, 2013
Employees are always very friendly and helpful! My service was done in a very reasonable time with a comfortable place for me to wait with my kids. service was done in a very reasonable time with a comfortable place for me to wait with my kids. More
by DMSR
Employees Worked With
Brian Siegert
July 02, 2013
Work done to my vehicle was done very quickly. Service department was more than willing to help me out on very short notice. They were very helpful when my car broke down and made sure it was checked out department was more than willing to help me out on very short notice. They were very helpful when my car broke down and made sure it was checked out as soon as possible. More
by lillypad00
Employees Worked With
Scott Baldock
June 26, 2013
I brought in my Hyundai Sonota Limited for a routine oil change/tire rotation and without a hitch It was in and out relatively quickly. The multi-point inspection report was very informative. Scott Richa change/tire rotation and without a hitch It was in and out relatively quickly. The multi-point inspection report was very informative. Scott Richards and his crew did a great job of keeping me informed about the progress as I had a nice cup of coffee and read my book in their waiting area. Andrew Damp More
by AndrewDamp
