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Van Horn Ford of Sheboygan

Sheboygan, WI

4.7
221 Reviews

3624 Kohler Memorial Dr

Sheboygan, WI

53081

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Showing 221 reviews

August 17, 2023

Staff very friendly and knowlegable ,we worked with Ryan and Elija They gave us a fair price The atmosphere at this dealership is stress-free and the facility is very clean and comfortable More

by Devine12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Grandlic Elija Knight
Aug 18, 2023 -

Van Horn Ford of Sheboygan responded

We're delighted to know that Ryan and Elija provided you with an easeful experience at Van Horn Ford of Sheboygan! Thanks for sharing your kind words with our team!

August 17, 2023

Elijia explained things very well on options, detail, and process. Could have had better music while waiting. More

by timgillis
Recommend Dealer
Yes
Employees Worked With
Elijia
Aug 18, 2023 -

Van Horn Ford of Sheboygan responded

Thanks for your feedback! It's great to know that Elijia was able to assist you effectively and we'll take your suggestions about the music into consideration. If there's anything else you would like to share, please don't hesitate to give us a call. Take care!

August 13, 2023

Our salesman, Sean was very knowledgeable and great to work with. The process went really smoothly. More

by jillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Landgraf
Aug 15, 2023 -

Van Horn Ford of Sheboygan responded

We're glad to know that Sean was able to provide you with a smooth and knowledgeable experience at Van Horn Ford of Sheboygan. Thanks for the positive feedback!

August 12, 2023

Great customer service and there was no pressure to purchase. I can’t wait to pick up my new vehicle. More

by Anej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia
Aug 14, 2023 -

Van Horn Ford of Sheboygan responded

We're delighted to know you had a great experience with us at Van Horn Ford of Sheboygan! We can't wait for you to pick up your new vehicle either. Thanks for the review and see you soon!

August 10, 2023

Employees were pleasant, attentive and easy to work with. The dealership appeared very clean and well organized. More

by Cindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elijia Knight, John (sales manager) and Rob (General manager).
Aug 11, 2023 -

Van Horn Ford of Sheboygan responded

Cindy, it's great to know you found our team at Van Horn Ford of Sheboygan so friendly and helpful. We pride ourselves on maintaining a clean and organized dealership for all our customers. Thanks for your feedback, safe travels until we see you next time!

August 09, 2023

The entire process from start to finish was a breath of fresh air. I dealt with Elijia on two separate vehicles from two of the Van Horn locations. He was able to clearly articulate sales price, discount More

by Dennis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia Knight, Sean Landgraf
Aug 10, 2023 -

Van Horn Ford of Sheboygan responded

Dennis, we're so glad to know that Elijia and Sean made your car-buying experience a positive one at Van Horn Ford of Sheboygan. We appreciate you taking the time to share this feedback with us! Looking forward to seeing you again when it's time for another vehicle.

July 18, 2023

I arrived to dealer after driving 8hrs from Michigan. The dealer location was very clean and everyone was very friendly. I was very specific on the car I wanted to see and Elijia had my car ready for tes More

by dbbuia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia Knight
Jul 19, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for the review! We appreciate the kind feedback about Elijia and hope to see you back again at Van Horn Ford of Sheboygan. Safe travels!

May 27, 2023

Excellent service . Very friendly and knowledgeable. Explained everything thoroughly and answered all questions . Would highly recommend More

by Rolf Sommer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean &Zach
May 30, 2023 -

Van Horn Ford of Sheboygan responded

Rolf, we're thrilled to hear that you enjoyed your experience at Van Horn Ford of Sheboygan! Our team is always happy to answer all of your questions and ensure you are completely satisfied with our service. Thanks for recommending us - see you next time!

May 18, 2023

The staff was very professional and courteous. The transaction process was very fast. Our sales rep Elijia handled everything smoothly and answered all questions. More

by Wanderer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijia, Zach and sales manager.
May 18, 2023 -

Wanderer responded

Great job

May 19, 2023 -

Van Horn Ford of Sheboygan responded

Thank you so much for reviewing Van Horn Ford of Sheboygan! We are delighted to see that Elijia provided you with quality service throughout the whole process. Safe travels!

May 16, 2023

—————————————————————— Jon was very nice and we were pleased that they were able to do financing in-house with our bank, saving us time in this purchase. The only recommendation that we would have is to More

by tylerbierman147
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Bos
May 17, 2023 -

Van Horn Ford of Sheboygan responded

Thank you for taking the time to share your feedback regarding your recent vehicle purchase. We appreciate both your positive comments and your concerns, as they help us improve our services. We apologize for any inconvenience you have experienced and would like to address each of your concerns individually. Firstly, we apologize for the issues you encountered with your steering wheel and the vehicle pulling to the right. We understand how frustrating this must have been, especially within such a short period of ownership. Our team should have promptly addressed your concerns and provided the necessary assistance. We apologize for any miscommunication or delay in our response. We would like to make it right, and we encourage you to reach out to us directly so that we can assist you with the wheel alignment expenses. Regarding the door code, we apologize for the confusion. Our sales representative should have been more informed and accurate in their response. We understand the inconvenience you faced in having to pay an additional fee to obtain the code from a local Ford dealer. We will review our processes and ensure that accurate information is provided to our customers during the purchasing process. If there is anything we can do to assist you further, please let us know. On a positive note, we are glad to hear that Jon was helpful and that our in-house financing option saved you time during the purchase. We appreciate your suggestion regarding the fuel tank, and we apologize for not fulfilling your request completely. We will take this feedback into account and strive to ensure that every vehicle leaves our lot with a full tank of gas in the future. We value your business and want to ensure your satisfaction as our customer. Please contact us directly so that we can address your concerns and find a suitable resolution. We appreciate your understanding and hope to restore your faith in our dealership.