Van Horn Ford of Oconomowoc

We worked with Jake Knight recently to find a second vehicle. He worked to ensure we found the perfect fit for us. I especially appreciated his willingness to let us test drive multiples cars; he also g vehicle. He worked to ensure we found the perfect fit for us. I especially appreciated his willingness to let us test drive multiples cars; he also gave great feedback and insight into finding a car that aligned with our needs. I will absolutely work with Jake again. More

My experience buying a car through Jake Knight was amazing! It took me a year to find the car that I really wanted and Jake was so unbelievably patient with me. He made sure to take the time to figure amazing! It took me a year to find the car that I really wanted and Jake was so unbelievably patient with me. He made sure to take the time to figure out what I really wanted and continued to help me look until he found me the perfect car! Jake was also very patient with any and all questions that I had throughout the process, and made sure to follow up with me in a timely manner. His overall relaxed and friendly demeanor made buying a car (after my other one was totalled in an accident) extremely pleasant and worry free. After I purchased the vehicle, he made sure to follow up with me to make sure that I was happy with my decision and he even helped me when I needed to get a few things fixed on the vehicle. I can't say enough good things about my experience! If you're ever in need of a car, I would definitely go and see Jake Knight! More

Great dealership. Rick was easy to work with. My wife and I both bought vehicles through him. Highly recommend. Rick was easy to work with. My wife and I both bought vehicles through him. Highly recommend. More

Very clean. All salesman are friendly and courteous. Trevor had great information about our vehicle. He was very nice and answered any questions we had. All salesman are friendly and courteous. Trevor had great information about our vehicle. He was very nice and answered any questions we had. More

Jake was very knowledgable about all the product on the lot. Got me to the vehicle I was there for and also pointed out other options, but not pushy. Good location and a variety of inventory. lot. Got me to the vehicle I was there for and also pointed out other options, but not pushy. Good location and a variety of inventory. More

Amazing service! Free oil changes for life and took the time to get to know me as a customer! Free oil changes for life and took the time to get to know me as a customer! More

Lack of ability to put customer needs first! Terrible Sales Experience Prior to my visit with the salesperson, I found a vehicle having all options I was interested in. Van Horn did not have sa Terrible Sales Experience Prior to my visit with the salesperson, I found a vehicle having all options I was interested in. Van Horn did not have same vehicle with same options on their lot. Ahead of time I spoke to a Business Development representative over the phone and explained I’m interested in a specific vehicle on another dealer’s lot. This representative said they do dealer trades all the time. He then setup an appt to meet a salesperson. I arrived and was intro ducted to the salesperson. He stated, “So you interested in some other vehicle on a lot from different dealers?”. My reply “Yup”. I provided him with information so he could look the vehicle on the other dealer’s website. I made it clear that this the vehicle has all options I want. The salesperson made statements that the vehicle may not be on the other dealer’s lot. His justification for this assumption was “These images are Computer Generated and Factory Photos so vehicle may not be available or in transit”. We all know a photo has nothing to do with whether a vehicle is on a lot or not! It became very clear quick that that this Van Horn salesperson was trying to divert my interest (my needs) to some other vehicle. Not once in the conversation did this salesperson attempt to confirm the specifics / must have criteria. The salesperson’s plan did not work out well for him nor Van Horn Ford. 3 Hours later I completed a deal with another close by dealer on same exact vehicle with out getting into a discussion about “Computer Generated images”. Hopefully, Van Horn Ford will help educate their sales teams on Customer Centric Selling principles. More

Great people to work with. Friendly and very helpful. Went above and beyond to make a deal work for us Friendly and very helpful. Went above and beyond to make a deal work for us More

Coming as far from texas billy made the process smooth along with bradley as well it was all worth it and will do it again in a heart beat thanks van horn ford everyone here made my day leaving with a smi along with bradley as well it was all worth it and will do it again in a heart beat thanks van horn ford everyone here made my day leaving with a smile More

Very friendly and knowledgeable staff. Very thorough about explaining vehicle history and options even though her was very busy Very thorough about explaining vehicle history and options even though her was very busy More