Van Horn Ford of Oconomowoc

Boss 302 Bought the Buy Back Boss 302 at Van Horn they where honest and straight up with the info. Luke researched the vehicle and provided me with good info. Bought the Buy Back Boss 302 at Van Horn they where honest and straight up with the info. Luke researched the vehicle and provided me with good info. The staff was attentive and professional even the GM came by saw my military jacket and thanked me for my service. Tough negotiators but that's expected and I respect that. Thanks Van Horn Ford. More

Terrible Sales Experience Let me just say that I am not one to write these types of reviews but my sales experience was so bad that I felt I needed to write something. I knew I Let me just say that I am not one to write these types of reviews but my sales experience was so bad that I felt I needed to write something. I knew I wanted a 2016 Ford Fusion. I had been searching the internet for them and actually looked at them at another dealership the previous day. Once I found the right miles and price on the internet I called Van Horn Ford to see if the car was still available. They put me in contact with a salesman named Greg and he seemed nice. Let me just clarify that I understand the nature of car sales and you have to be closing multiple deals. Well Greg double booked me at the same time as another customer named Jason. Right away I was greeted as "you must be Jason" (not the first time I will be called Jason by Greg). We had talked about the car I was coming to see and he had the keys ready but we had to search the lot for it. (At the dealership the previous day the cars were pulled around front for me and you could tell this salesman wanted to go the extra mile.) Once we found the car it was parked tightly between two other cars and Greg asked me if I wanted to try and get it out of there. I declined as it is winter and the other cars around it had melted snow dripping off of them. After the test drive I came back to work out the deal. In the middle of this process Jason had arrived and Greg was now working with him and I at the same time. At one point during this process Greg asked me "if I owed anything on the Mazda I would be trading in" I was NOT trading in any car...Jason was trading in a car. During this process I asked Greg if the Service Dept. could tell me the measurements of the brakes and tires since this vehicle had 30k miles on it and I wanted to make sure that I wouldn't need to put tires and brakes on the car once I got it off the lot. After the 4th time of asking Greg for these and two hours later I finally got the measurements I asked for. Once I agreed to buy the car I wanted it cleaned and detailed like anyone would. During the two hour sales and finance process Greg kept telling me that he wouldn't know how clean the car would be since they "only have one guy back there". I also forgot to mention that when I was waiting for finance to see me he called me Jason AGAIN. When they brought the car around and I could drive it home from being cleaned and detailed it was completely unacceptable and there were crumbs all over the floorboards, noticeable stains on the backseat that could have easily been cleaned. The used car manager and new car sales manager agreed that the car was not in proper condition and sent the car back to be cleaned again. I waited another hour and at this point my fiancé had left as we have now been at the dealership for four hours. My fiancé’s name was Julia and Greg asked me why Julie had left. I get that I am nitpicking here about my fiancé’s name but if a salesman actually cared they might think of getting her name right but he couldn't even get my name right. They finally brought the car around again and there was STILL crumbs on the floorboards. I was late for prior engagements so I just took the car as is because I was already there for four hours. I still have features on my car that I don't know what they do or had to look up online because my salesperson was too busy with Jason. More

Excellent experience Had a fun, relaxed very easy experience purchasing a truck. Very quick in and out. Sales man was very knowledgeable of the vehicle. The sales manager, Had a fun, relaxed very easy experience purchasing a truck. Very quick in and out. Sales man was very knowledgeable of the vehicle. The sales manager, and the general manager, were very easy to work with. Would recommend this dealership to anyone. More

Excellent! We were taken care of both in buying a car and having a recall taken care of on another vehicle we were own. Each person we worked with in buying the We were taken care of both in buying a car and having a recall taken care of on another vehicle we were own. Each person we worked with in buying the car did a great job. Steve found an awesome Edge that we love, Zach did great taking care of us, Courtney was nice and quick but efficient on the finance part and the follow up from the General Manager Brad, was the icing on the cake. When we has the recall work done, we were in and out within less than a half hour. Very easy and convenient! More

Great Service Had a great experience with the sales team and management. Had exactly what I was looking for and offered a fair price for my trade in. Had a great experience with the sales team and management. Had exactly what I was looking for and offered a fair price for my trade in. More

BEST car buying experience ever! This was the BEST car buying experience I've ever had! It was so worth the 2 1/2 hr drive there I would do it again! Keith was nice and helpful, Bra This was the BEST car buying experience I've ever had! It was so worth the 2 1/2 hr drive there I would do it again! Keith was nice and helpful, Brad (General Manager) and Courtney (loan guy) were awesome, very accommodating! My parents came with me and they were so impressed they said they would be willing to drive 2 1/2 hrs there again when they are thinking of getting another car. I'm so happy with the car and the dealer that I bought it from. More

Wonderful experience - Content Customer! Our experience at Jack Safro in Oconomowoc, WI was nothing but positive! Our salesman, Tony Miller, was very professional, knowledgeable and treated u Our experience at Jack Safro in Oconomowoc, WI was nothing but positive! Our salesman, Tony Miller, was very professional, knowledgeable and treated us like a valued customer. He was very thorough in answering our questions and assisted us throughout the entire process. We purchased a 2014 Ford Escape Titanium that same day and drove away from this dealership very happy consumers!! More

New 2014 F150 truck I bought a brand new F150 truck at Jack Safro Ford in oconomowoc WI in August 2014 and my experience was excellent. The salesman was Ryan Heine and he I bought a brand new F150 truck at Jack Safro Ford in oconomowoc WI in August 2014 and my experience was excellent. The salesman was Ryan Heine and he was awesome while we were working out a deal. I was referred to Jack Safro by a friend who bought a truck there in January 2014 and they treated him very well also. I would recommend this dealer and especially Ryan Heine to everybody I know! More

Worst experiance ever. Very pushy salesman, and prices were outragous. They tried getting us to sign a contact for a truck when we were not even approved for a loan yet. Will never go back! were outragous. They tried getting us to sign a contact for a truck when we were not even approved for a loan yet. Will never go back! More

Mr. Frank Grutza made this experience very positive for us. He was able to understand what we were looking for by asking insightful questions, providing different vehicles to clarify our ideas, and, then, us. He was able to understand what we were looking for by asking insightful questions, providing different vehicles to clarify our ideas, and, then, suggesting vehicles that were available that met our needs. All through the process, he provided clarifying information and time to pro/con each vehicle as to meeting our needs. He was patient, knowlegeable, answered our questions completely, provided options, and walked us through the financing aspects in order to bring this to a positive ending, purchasing a low mileaged pre-certified Chysler Town & Country minivan. We are very happy with this dealership and its people. More