Van Horn Ford of Oconomowoc

Shady Experience We found an Explorer on the internet at what we thought was a good price at Van Horn Ford. Turns out it was too good. The salesman informed me after We found an Explorer on the internet at what we thought was a good price at Van Horn Ford. Turns out it was too good. The salesman informed me after we test drove it that the vehicle was part of a "manufacturer's buy back program". We feel this was something that should have been part of the description on the website as it was not. It was our opinion that this was done to draw in potential clients. Thankfully for whatever reason they did disclose this information... along with handing us SIX pages of known issues from the previous owner that were supposed to be fixed. Very sketchy to say the least. During the test drive I noticed that the drivers seat would not fully go up and down along with the steering wheel not telescoping in and out. I informed the salesman of this. Here's the strange part. The dealership was in the process of selling this vehicle even before we arrived. We only hope that they pointed out the issues to those folks..... I doubt it. Oh yeah... one more thing.... they did offer to sell us an extended warranty... for $3000!!! Very disappointing experience and a waste of three hours (including drive time to and from dealership). The whole goal of these places is to draw you out to the dealership. After we said no thanks to this vehicle they of course have a couple others they'd love to sell you on.... for $4000 more. More

Bought a Ford Edge Don went above and beyond helping me pick out a new car. He was patient and very informative. I appreciated his honesty and integrity. Would high Don went above and beyond helping me pick out a new car. He was patient and very informative. I appreciated his honesty and integrity. Would highly redccomend him. Also seemed dealership was very competitive and lower then most on vehicles. Great experience and love my new car More

Very Good Experience Great experience from start to finish. The folks here will definitely treat you right. Friendly service, fair pricing, low pressure sales. Highly reco Great experience from start to finish. The folks here will definitely treat you right. Friendly service, fair pricing, low pressure sales. Highly recommend this dealer! More

Great experience I had a great experience at Van Horn Ford. The staff, especially Mike, was very helpful and accommodating. They were able to give me a fair price in b I had a great experience at Van Horn Ford. The staff, especially Mike, was very helpful and accommodating. They were able to give me a fair price in both my trade in a new vehicle. They made the buying process easy and hassle free. I will recommend them to anyone who is in the market for a new or used vehicle. More

Excellent Service We bought a 2012 Ford Escape, and we don't have that great of credit, but our salesman Robert and Trevor in finance and a few others made it happen. W We bought a 2012 Ford Escape, and we don't have that great of credit, but our salesman Robert and Trevor in finance and a few others made it happen. We had stopped at numerous other places and either got turned down or was basically told "we dont have what you want so pick something else".So I was able to get the car of my dreams all because they did everything they possibly could to get us the financing. When we got there the paperwork went super quick and there was a rust spot on the back passenger side which they fixed without us even asking!!! My Escape was super clean when I got it. If I ever trade in or get a new car in the future I will be definitely going back, it was well worth the 1 and a half-hour drive there everyone was super friendly and made us feel welcome. No more beater for me! THANK YOU AGAIN!!!! More

Go see Mike Great service from the salesman, finance director, and sales manager! Really glad we made the drive up from IL to see this team!! Go to Van horn Great service from the salesman, finance director, and sales manager! Really glad we made the drive up from IL to see this team!! Go to Van horn More

Smooth and easy Was looking on lot after recent bad experience at a different local dealer. Nery approached me and offered assistance. Soon after I was driving my new Was looking on lot after recent bad experience at a different local dealer. Nery approached me and offered assistance. Soon after I was driving my new used car! That simple. Everyone at the dealership was attentive to my buying requirements and meet every need. Provided more than a fair value for my trade and the prices of their vehicles were also fair. I plan to return for our next purchase based on this experience. I will definitely work with Nery. He is also fluent in Spanish if that helps. More

New Edge Titanium Anthony and team were very helpful , flexible and patient while assisting me in the purchase of a new car for my wife. They helped me sort through m Anthony and team were very helpful , flexible and patient while assisting me in the purchase of a new car for my wife. They helped me sort through many options of vehicles and financing plans over a week's time, which left no second guessing at the end. You will be in good hands at Van Horn. More

Escape The service I received was absolutely above and beyond. Very friendly and knowledgeable. All of my questions were answered there was never any pressur The service I received was absolutely above and beyond. Very friendly and knowledgeable. All of my questions were answered there was never any pressure to buy. The whole process was quick. We didn't get to the dealer until 7:30 pm when they close at 8pm. They kept there lights on until we were done with everything thing. Never felt like they were rushing me. This was a great dealership to deal with. They will for now on have my business. I would very highly recommend this dealership. More

2015 Ford Edge We were in the market for a Ford Edge and Luke did a great job getting us exactly what we wanted! He did a great job knowing all the details of the ca We were in the market for a Ford Edge and Luke did a great job getting us exactly what we wanted! He did a great job knowing all the details of the cars features. We would recommend Luke and VanHorn to anyone. More