Van Horn Ford of Oconomowoc

Overall satisfied Bought a used Explorer, and my 3rd purchase from Van Horn over the last 8 years. What you have to be aware of with this dealership is their purchasing Bought a used Explorer, and my 3rd purchase from Van Horn over the last 8 years. What you have to be aware of with this dealership is their purchasing of buybacks. Knowing that going in (if you're lucky enough), the sales rep was very open about this particular vehicle, showed me the history, which to me was extremely minor (mostly trim clip issues). Either way, they'll stand behind what you purchase. The only thing I can say that was an overall unpleasant experience was the 4 hours from start to finish, which is over 2X's the excruciating time and pain of listening to a 90 minute time share presentation. I wish the industry would do something about that & am certain its not just exclusive to Van Horn dealerships. More

Good people make a good experience I began my vehicle search long before ending up at Van Horn. Other dealerships got me in the door with advertised prices that I liked, but sent me out I began my vehicle search long before ending up at Van Horn. Other dealerships got me in the door with advertised prices that I liked, but sent me out the door with excuses of why they couldn't provide the vehicle at the price I came in looking for. I found vehicle at Van Horn that I liked, and when I called about it my experience was very positive. Knowing I had over an hour drive to get up there, I didn't want a bait and switch on the truck I wanted, so before leaving town, I called again and they even text me a picture of the vehicle and said they would have it out ready for me when I arrived. These guys gave me what I was looking for with no hassle, no pressure, and provided a genuinely great experience. In response to other reviews left: my vehicle was also part of Ford's buyback program. This enabled the dealership to sell the vehicle at a significantly discounted rate. The sales team explained the entire process to me and indicated all repairs made to fix the original issues. Both Ford and the dealership stood behind their work with the original factory warranty as well as providing an additional warranty (yes at an addition price, but that is the same for any extended warranty from anywhere). I was very satisfied with the entire experience. More

Shady Experience We found an Explorer on the internet at what we thought was a good price at Van Horn Ford. Turns out it was too good. The salesman informed me after We found an Explorer on the internet at what we thought was a good price at Van Horn Ford. Turns out it was too good. The salesman informed me after we test drove it that the vehicle was part of a "manufacturer's buy back program". We feel this was something that should have been part of the description on the website as it was not. It was our opinion that this was done to draw in potential clients. Thankfully for whatever reason they did disclose this information... along with handing us SIX pages of known issues from the previous owner that were supposed to be fixed. Very sketchy to say the least. During the test drive I noticed that the drivers seat would not fully go up and down along with the steering wheel not telescoping in and out. I informed the salesman of this. Here's the strange part. The dealership was in the process of selling this vehicle even before we arrived. We only hope that they pointed out the issues to those folks..... I doubt it. Oh yeah... one more thing.... they did offer to sell us an extended warranty... for $3000!!! Very disappointing experience and a waste of three hours (including drive time to and from dealership). The whole goal of these places is to draw you out to the dealership. After we said no thanks to this vehicle they of course have a couple others they'd love to sell you on.... for $4000 more. More

Bought a Ford Edge Don went above and beyond helping me pick out a new car. He was patient and very informative. I appreciated his honesty and integrity. Would high Don went above and beyond helping me pick out a new car. He was patient and very informative. I appreciated his honesty and integrity. Would highly redccomend him. Also seemed dealership was very competitive and lower then most on vehicles. Great experience and love my new car More

Very Good Experience Great experience from start to finish. The folks here will definitely treat you right. Friendly service, fair pricing, low pressure sales. Highly reco Great experience from start to finish. The folks here will definitely treat you right. Friendly service, fair pricing, low pressure sales. Highly recommend this dealer! More

Great experience I had a great experience at Van Horn Ford. The staff, especially Mike, was very helpful and accommodating. They were able to give me a fair price in b I had a great experience at Van Horn Ford. The staff, especially Mike, was very helpful and accommodating. They were able to give me a fair price in both my trade in a new vehicle. They made the buying process easy and hassle free. I will recommend them to anyone who is in the market for a new or used vehicle. More

Excellent Service We bought a 2012 Ford Escape, and we don't have that great of credit, but our salesman Robert and Trevor in finance and a few others made it happen. W We bought a 2012 Ford Escape, and we don't have that great of credit, but our salesman Robert and Trevor in finance and a few others made it happen. We had stopped at numerous other places and either got turned down or was basically told "we dont have what you want so pick something else".So I was able to get the car of my dreams all because they did everything they possibly could to get us the financing. When we got there the paperwork went super quick and there was a rust spot on the back passenger side which they fixed without us even asking!!! My Escape was super clean when I got it. If I ever trade in or get a new car in the future I will be definitely going back, it was well worth the 1 and a half-hour drive there everyone was super friendly and made us feel welcome. No more beater for me! THANK YOU AGAIN!!!! More

Go see Mike Great service from the salesman, finance director, and sales manager! Really glad we made the drive up from IL to see this team!! Go to Van horn Great service from the salesman, finance director, and sales manager! Really glad we made the drive up from IL to see this team!! Go to Van horn More

Smooth and easy Was looking on lot after recent bad experience at a different local dealer. Nery approached me and offered assistance. Soon after I was driving my new Was looking on lot after recent bad experience at a different local dealer. Nery approached me and offered assistance. Soon after I was driving my new used car! That simple. Everyone at the dealership was attentive to my buying requirements and meet every need. Provided more than a fair value for my trade and the prices of their vehicles were also fair. I plan to return for our next purchase based on this experience. I will definitely work with Nery. He is also fluent in Spanish if that helps. More

New Edge Titanium Anthony and team were very helpful , flexible and patient while assisting me in the purchase of a new car for my wife. They helped me sort through m Anthony and team were very helpful , flexible and patient while assisting me in the purchase of a new car for my wife. They helped me sort through many options of vehicles and financing plans over a week's time, which left no second guessing at the end. You will be in good hands at Van Horn. More