Van Horn Ford of Oconomowoc

Love the truck. The service at the dealership, mixed results First of all, I love the truck. It is in great shape and so far no surprises. Ignacio was good to work with during the sales process. A couple First of all, I love the truck. It is in great shape and so far no surprises. Ignacio was good to work with during the sales process. A couple things I was disappointed with though. - The rear window needed to replaced, and I was told that'd be done Saturday, then Monday, then Tuesday... Ignacio pushed to get it done for me Monday but when I arrived at the dealership the sales manager made it seem like he did me a huge favor pushing the service work through. They were quick to take my check, but I didn't feel like a huge priority once my money was in hand. - The truck was relatively clean, in the cab and a superficial wash on the outside, but the truck bed was an absolute disaster. Dirt, leaves, a warped 1x12 still back there... that was a little disappointing. - Lastly, I just spent a bunch on this truck, and you couldn't even fill up the tank for me? The first stop I had to make was at the gas station on 67. Again, everyone was nice enough, but I would have expected a little more attention to detail. I know I wasn't spending $60k on a new truck, but it was still a big purchase for me and I would expect I wouldn't be alone in hoping for a little more attention up until the keys were in hand. More

New Lease I went to VanHorn for my lease trade in. Mike made the process super easy. Found me the car I was looking for and helped me get everything I was looki I went to VanHorn for my lease trade in. Mike made the process super easy. Found me the car I was looking for and helped me get everything I was looking for. It was my 1st lease trade in, and it was a very easy and smooth transaction. More

Outstanding dealer performance! From start to finishing the vehicle purchasing process was a breeze! All hands were on deck to keep me from sitting 8 hrs at the dealer. Team work r From start to finishing the vehicle purchasing process was a breeze! All hands were on deck to keep me from sitting 8 hrs at the dealer. Team work really does make the dream work....great job! More

Excellent experience!! This was my first new vehicle purchase. I knew what i wanted and Bill K. made it happen! Anthony in finance, Bill and Don in sales, these guys are goo This was my first new vehicle purchase. I knew what i wanted and Bill K. made it happen! Anthony in finance, Bill and Don in sales, these guys are good and know what they are doing. Ive lived in Oconomowoc all my life and i am extremely proud to say i bought my Ford F350 at Van Horn Ford in Oconomowoc More

Out-of-State Used Vehicle Purchase Long distance negotiations, Facetime vehicle inspection, hold while flying in, airport pickup and competitive financing was superb. Flew in from out Long distance negotiations, Facetime vehicle inspection, hold while flying in, airport pickup and competitive financing was superb. Flew in from out of state and was on the road within hours. All the folks I worked with were professional and made what could of been a painful process a very good experience. New philosophy of "no price haggling" was different, however with over 6 months of research and tracking vehicles nationwide this was the best deal by far. Additionally, the extended warranty options offered were great and gave me peace of mind. Only one thing they could of done that would of made it better, wish the engine was detailed, did a bit of that when I got home. More

Best Car Buying Experience We came in to look at a specific vehicle that we had seen online. Dan had it ready for us to test drive and was most helpful in explaining all of the We came in to look at a specific vehicle that we had seen online. Dan had it ready for us to test drive and was most helpful in explaining all of the features. We were there on a busy Saturday. Dan kept us apprised of what was happening throughout the process. We were very happy with the buying process. Never made to feel pressured but felt like we worked together to get to yes. All of the staff were friendly and welcoming. Dan also did a good job of explaining how they arrived at the value for our trade in. More

words with friends Great experience like sitting down with some old buddy's and shooting the breeze. Will be going back for my next car or truck. thanks Great experience like sitting down with some old buddy's and shooting the breeze. Will be going back for my next car or truck. thanks More

Great experience except for the door being offline but fixed Had a great experience and any problems were delt with and handled in a timely manner. Service was very personable and easy to communicate with. Had a great experience and any problems were delt with and handled in a timely manner. Service was very personable and easy to communicate with. More

A great place to purchase your Ford The staff Ed, Trevor and Don are a great bunch to do business with, would recommend you ask for Ed when you first walk in. The staff Ed, Trevor and Don are a great bunch to do business with, would recommend you ask for Ed when you first walk in. More

Professional and Friendly From the word go it was a pleasant experience. Bill and Nery were extremely helpful and very professional in helping us with identifying the right ca From the word go it was a pleasant experience. Bill and Nery were extremely helpful and very professional in helping us with identifying the right car along with the best financing plan. Overall a very satisfying and hassle free experience. More