Van Horn Ford of Oconomowoc

Good sales experience, bad customer service on pick up I found the truck on Cars.com, great price,and Mike the salesman was helpful. The paperwork went well and I made an appointment to come back to pick i I found the truck on Cars.com, great price,and Mike the salesman was helpful. The paperwork went well and I made an appointment to come back to pick it up. My wife and I arrived at the time of the pick up appointment and were told that they were a little busy that it would be about an half hour to finish detailing the truck. An hour and a half later they said it was ready. We went to leave and they never filled it with gas, so another 20 minutes and we were finally on our way. On top of that the detailing job was poor, even the rims were still dirty. I buy vehicles frequently and am not impressed with the service at Van Horn even though it was a good deal. More

Willing to stay with the deal and earn my business Found the car we've been looking for and they showed their willingness to earn our business ! Was able to work diligently to satisfy our needs. Found the car we've been looking for and they showed their willingness to earn our business ! Was able to work diligently to satisfy our needs. More

Slimy Salesman This is a terrible dealership, with some of the snakiest salesman I've ever met. If you do end up going there, make sure to stay away from Mike. He wi This is a terrible dealership, with some of the snakiest salesman I've ever met. If you do end up going there, make sure to stay away from Mike. He will do anything to get a sale and is willing to tell any lies that come up. Let me tell you what my experience with them was. I've been looking to purchase a car to replace my lease that is running out. I was looking for a way to give up my current lease and bring that into the pricing of the new car I purchase. I found a vehicle at Van Horn that I really like so I contacted them about what my needs are. The issues kind of started at this point, because Mike was extremely unresponsive. He gave answers about my lease saying "we probably can't do anything about it" and then asked to jump on a call. When I called him, he didn't answer and instead had the front desk person to call me and let me know that the car was a "manufacturer buy back". This is certainly an issue but I have a really close friend who owns an auto shop who called and talked to the dealer himself, who told him that they offer 12 month warranty on the car from ford and additional 36 month bumper to bumper. At this point I still had no answer about my lease so I pressed them on it, but the front desk person just told me they need to see the car first and they can provide more information if I send the VIN, which I did to Mike. There was simply no response to this. I decided to go anyway, which mind you is an hour drive away from me. This was the reason I wanted to find out as much information as possible. Before going, I also got a pre-approval from capital one with exact payment info. At the dealer, we did a test drive, and the car was great. I was ready to buy it at the spot. At this point, I go in and Mike tells me that essentially there is no way he can do anything about my lease. I need to just give it back at, because it's within 120 days of lease end so I still need to make the last lease payments. This was a bit frustrating, but I would still go forward because I liked the car. Now, mike goes and prints off a payment sheet with their financing options, and adds their extended warranty on there. He also changes the term to 72 month to be around the same monthly payment I had. The total cost of the car? $4000 more than it was initially. My mechanic friend and I inquire about the actual warranty, and it turns out it was all a lie. Ford provides 12 month only on the fuel injector and nothing else (since it was replaced) and the 36 month, only really goes until 2019, because it counts from an earlier date. The warranty he wants to sell me is also pretty crappy, doesn't really provide any coverage. I'm a bit hesitant, because it's a manufacturer buy back and doesn't have good warranty. I would probably still move forward though. I told him I want to stick with my original financing though, because I don't want to go through their. All this time by the way, he keeps pushing the application in front of me and saying "oh let's just get this filled out, we can decide the warranty later" just to get me to sign. He tells me "oh yeah capital one won't finance this, it's got the lemon title" I call capital one to confirm, turns out that dealers sometimes upload cars without being up-front about it that's why it appeared on their financing site. He also keeps shoving the application for me to fill out, but I've had enough so I told him I will go home and think about it. He got really aggressive at this point, asking why I changed my mind, telling me he can work anything out, even saying that he's the best salesman there. I frankly told him all my concerns, and instead of even thinking to address them, he starts pulling up our text conversations to argue with me. I obviously didn't go with them and while walking out, he also tried to sell me another car, sell me a lease and pushed a few cars on my friend. Used car dealers are usually xxxxxxxx, but he definitely was the worst I've experienced TL.DR. A lot of lies, deceptive practices, xxxxxxx dealer. Stay away and especially from Mike. More

great to work with, worked with me on my trade. The team worked well to understand what I wanted to do Ed stepped through the process and the deal. I am really liking my new explorer. The team worked well to understand what I wanted to do Ed stepped through the process and the deal. I am really liking my new explorer. More

Friendly and Helpful Easy to work with, but the real test of a dealership comes after the purchase and after the first if any problems arise with their product Easy to work with, but the real test of a dealership comes after the purchase and after the first if any problems arise with their product More

Edge deal Robert did a great job was able to work between other locations to get the vehicle I wanted in the price range I need it Robert did a great job was able to work between other locations to get the vehicle I wanted in the price range I need it More

Ford Edge I recently purchased a 2017 Ford Edge. Bill was very helpful! I would recommend him to anyone looking for a car! Everyone at the dealership was very f I recently purchased a 2017 Ford Edge. Bill was very helpful! I would recommend him to anyone looking for a car! Everyone at the dealership was very friendly. More

NEW CAR PURCHASE ED (sales rep) was great. No pressure, knowledgeable and genuinely nice person. willing to answer and questions we had. Trevor was also willing t ED (sales rep) was great. No pressure, knowledgeable and genuinely nice person. willing to answer and questions we had. Trevor was also willing to help with our financial questions along with Nery More

Excellent Customer Care Very fair price. Great vehicle cleaned up nicely and gave me a great deal on floor mats. Excellent post sale service. Few days post sale had chip in w Very fair price. Great vehicle cleaned up nicely and gave me a great deal on floor mats. Excellent post sale service. Few days post sale had chip in window tint and issue will be fixed or re-tinted per Steve and Bill. Couldn’t be happier with service. More

Better than all the other experiences Friendly, helpful, and you made sure all our needs were met. In and out of there in a timely manner. Very professional atmosphere. Thank you Friendly, helpful, and you made sure all our needs were met. In and out of there in a timely manner. Very professional atmosphere. Thank you More