Van Horn Ford of Oconomowoc

Wow!! These cats are getting it done and reinventing the customer/ dealer relations. My wife and I have purchased several vehicles from Van Horn. The first These cats are getting it done and reinventing the customer/ dealer relations. My wife and I have purchased several vehicles from Van Horn. The first two had some glitches and after a few conversations on how to resolve, they took them in and completely solved the problems. They service a lot of folks here and we get that, but for us, this felt like very personal service. I recently bought another new truck and the roster came together after hours to finish the experience! Hats off to Trevor, Mike, Keith, Steve. Caitlyn, Bill, Don, Nery, and the dude in the back portering this truck. This was not an easy vehicle to bring in from another location, but they made it happen. I know this was cumbersome on a Saturday... All the way around this experience was like none other ever experienced any place I've ever purchased. Thanks guys! You deserve a big xxxx yeah! More

Need to keep the customer informed Second experience and still not impressed. A could not duplicate problem was demonstrated in the parking lot after pickup at which time the problem wa Second experience and still not impressed. A could not duplicate problem was demonstrated in the parking lot after pickup at which time the problem was fixed. Was not contacted or told when I picked up the vehicle that one issue was not resolved and pictures had been sent for “approval” of the repair. The oil change I am hoping was ok More

Buying a SUV Our salesman’s name was Jason. He was nice but didn’t seem to know much about the vehicle I was looking at. To be boo am still unfamiliar with a lot o Our salesman’s name was Jason. He was nice but didn’t seem to know much about the vehicle I was looking at. To be boo am still unfamiliar with a lot of what it has in it. I have learned through my children and read the manual. The manager was ok. We felt he could have been much more friendlier. He was supposed to check out my vehicle and admitted he didn’t even realize it had 4 wheel drive until we pointed it out. I think they could have been a little quicker and more knowledgeable with the whole process. I feel I did get a fair deal but not as awesome as I have others get elsewhere. It was my first experience on my own and it left me with a sour taste. Sorry. More

Van Horn Ford did the right thing I bought a Ford F-150 from Van Horn Ford working with the salesman and the new car manager was great they did everything they could to give me the bes I bought a Ford F-150 from Van Horn Ford working with the salesman and the new car manager was great they did everything they could to give me the best deal which I was happy with. A week or so after I bought the truck I noticed that there was heavy rust on the rear axle Van Horn and myself contacted Ford motor company and they were no help at all.Van Horn however did a remarkable job of fixing the issue for me I would recommend Van Horn to anyone interested in a new vehicle there sales staff is outstanding and they will do whatever it takes to make their customers happy.Thank you for doing the right thing and standing behind the vehicles that you sell it was great working with all of you. More

Ed was awesome Even though the process took a little long. Ed made the wait worth it. He checked in with me from time to time. He went over the vehicle features with Even though the process took a little long. Ed made the wait worth it. He checked in with me from time to time. He went over the vehicle features with me and synced my phone More

Helpful and Courteous Sales associates were extremely helpful in the process of selecting a vehicle that would support the needs we were looking for. Additionally, we were Sales associates were extremely helpful in the process of selecting a vehicle that would support the needs we were looking for. Additionally, we were thrilled with the genuine warmth we were greeted with by all and the willingness to support decision making even when employees were not “officially” working. More

Great support from the whole team I have purchased from 4 area dealers and Van Horn tops them all for price, support and product knowledge. Bill K was my salesman and he really knew tr I have purchased from 4 area dealers and Van Horn tops them all for price, support and product knowledge. Bill K was my salesman and he really knew trucks, got me into a great F250 for a great price. More

Friendly professional sales Very happy with our buying experience at Van Horn Ford. Large comfortable showroom with excellent hospitality. Customers are valued and treated with Very happy with our buying experience at Van Horn Ford. Large comfortable showroom with excellent hospitality. Customers are valued and treated with respect. Bill was especially helpful and knowledgable. Left feeling good about our purchase and felt we got the best deal they could offer. Will definitely go back. More

Awesome Buying Experience This was by far the best vehicle purchase we have ever made. The price is the price no back & forth. Don our salesman was Great it was like we were hi This was by far the best vehicle purchase we have ever made. The price is the price no back & forth. Don our salesman was Great it was like we were his family. Everyone @ the dealership was genuinely beyond friendly not pushy just friendly. We will definitely be back 4 future purchases. We drove 2 1/2 hours one way & I would definitely do it again with the cost of the truck & the way were treat. Thanks a million Van Horn ie Don & Neary & Delivery couple. More

Knowledgeable, Friendly, & they go all the extra miles! First time at Von Horn & will definitely return. They are extremely helpful & the word NO is not in their vocabulary! They are knowledgeable about the First time at Von Horn & will definitely return. They are extremely helpful & the word NO is not in their vocabulary! They are knowledgeable about their products & eager to please. More