Van Horn Ford of Oconomowoc

Poor service and follow up on their repairs!!! Poor service and follow up did not fix my repair the fist time. The third time I took it in for the same repair. How long are they going to stay in bu Poor service and follow up did not fix my repair the fist time. The third time I took it in for the same repair. How long are they going to stay in business? Still,. not fixed schedule service and they don't have the parts. Had it set up for weeks minor repair. Not happy at all. More

Helpful and easy I was looking at Ford fusions and this one copper color really stood out to me I told my salesperson Don that I wanted that color and without hesitati I was looking at Ford fusions and this one copper color really stood out to me I told my salesperson Don that I wanted that color and without hesitation found me a vehicle with that color. More

Easy to work with We were planning to purchase a used truck and ended up purchasing a new truck. We were pleased with the service. So far, we are pleased with the new t We were planning to purchase a used truck and ended up purchasing a new truck. We were pleased with the service. So far, we are pleased with the new truck. More

Recall work Very helpful staff and flexible when I was late for my appointment. Knowledgeable and provided quote requested, attached to my service report. Alwa Very helpful staff and flexible when I was late for my appointment. Knowledgeable and provided quote requested, attached to my service report. Always pleasant and professional. More

Nice time For a no haggle dealership they were flexible enough to get a sale I don’t like not being able to at least talk about a better deal but they did come For a no haggle dealership they were flexible enough to get a sale I don’t like not being able to at least talk about a better deal but they did come through maybe not with the price but with the after the sale money’s More

Wonderful Experience From the moment I decided to buy a car I felt overwhelmed and was dreading the car buying process. I began thinking about dealing with all of the car From the moment I decided to buy a car I felt overwhelmed and was dreading the car buying process. I began thinking about dealing with all of the car salesmen and had almost convinced myself to just stick with the car I had. Someone recommended Rob at Van Horn and I decided to give him a chance and honestly I could not be more thankful that I did. From the moment I stepped in the door he treated me like family. He was extremely friendly, courteous, and most importantly actually took the time to listen to my needs. He didn’t feel pushy and laid out all my options. I did not feel any pressure or that he was trying to upsell me on things I didn’t need. He was real and more importantly honest which I truly appreciated. On top of all of that he went above and beyond in customer service. When his location did not have the vehicle I was searching for, he located and brought in the vehicle I wanted from one of their other locations. The whole process was smooth and seamless. I cannot say enough about my car buy experience and highly recommend going to visit Van Horn. More

New F150 Great to work with. Worked hard to find my truck. Great experience at the dealer. Very low pressure unlike some of the larger dealers in the area. Jes Great to work with. Worked hard to find my truck. Great experience at the dealer. Very low pressure unlike some of the larger dealers in the area. Jessica was even helping on her days off. More

F1 50 service Everything was done as promised. Loaner car, price, work was finished early Also the time it took to drop the truck off, and pick up the loaner tr Everything was done as promised. Loaner car, price, work was finished early Also the time it took to drop the truck off, and pick up the loaner truck was excellent More

Awesome dealership Best car experience ever encountered. Rob and finance manager very experienced and helpful. We explained what we needed and walked out with better tha Best car experience ever encountered. Rob and finance manager very experienced and helpful. We explained what we needed and walked out with better than what we were looking for with extra warranties etc. Thank you so much! More