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Van Horn Ford of Oconomowoc

Oconomowoc, WI

4.8
610 Reviews

1000 Summit Avenue

Oconomowoc, WI

53066

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Showing 610 reviews

November 13, 2020

Very good experience! I generally hate car purchasing, but Don was great. Not pushy. Very accommodating. Finance person was also easy to deal with. Very friendly. More

by Wife.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don and finance person
Nov 13, 2020 -

Van Horn Ford of Oconomowoc responded

We're so glad to hear that Don and the rest of the team here at Van Horn Ford made your car-buying experience so straightforward and stress-free! We wish you many happy miles in your new vehicle!

November 10, 2020

Very efficient and no waiting, was great! Had oil change and rotated tires and a recall fix answered any questions I had, and informed me of another recall to be fixed More

by colemancjean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 10, 2020 -

Van Horn Ford of Oconomowoc responded

Thank you for trusting Van Horn Ford to take care of your vehicle! We look forward to working with you during your next service visit!

November 10, 2020

I had a great experience today with Joe, he kept me informed every step if the way. I truly appreciated the care that was taken with my car More

by got74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in service
Nov 11, 2020 -

Van Horn Ford of Oconomowoc responded

We couldn't have asked for better feedback! It's wonderful to hear that Joe took such good care of you and your vehicle. Thank you for trusting Van Horn Ford with your repair and maintenance needs!

November 06, 2020

Great place. Had oil change done tires rotated and all systems checked. Get a courtesy ride home while car was in shop and a courtesy pick up when car was done and also got a discount. More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew,Tyler
Nov 06, 2020 -

Van Horn Ford of Oconomowoc responded

Sharon - thank you for trusting Van Horn Ford to get the job done! We look forward to taking care of you during your vehicles next oil change!

October 16, 2020

Don C was very helpful and conscientious in both of my dealings with him. Everything was very efficient and I felt like I was treated fairly and with respect. No high pressure sales tactics either. More

by JAA71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don C and Alex
Oct 16, 2020 -

Van Horn Ford of Oconomowoc responded

Thank you for posting about your experience with Don. It was a pleasure to have your business at Van Horn Ford!

October 10, 2020

4th vehicle purchased from Van Horn! Always an easy task to find the perfect vehicle and smooth transaction to make the purchase! We don’t even bother looking elsewhere anymore! More

by Dobrooklyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Hess
Oct 12, 2020 -

Van Horn Ford of Oconomowoc responded

Thank you for your loyalty to Van Horn Ford, and congratulations on your new vehicle! We appreciate your support and are proud to have earned your business. Safe travels, and we hope to see you back next time!

September 27, 2020

We had an appointment and Robert took us on time. He was friendly, polite, and easy to work with. We would recommend him, Van Horn is competitively priced and was willing to work with us to get the best de More

by Ejgutsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 28, 2020 -

Van Horn Ford of Oconomowoc responded

Thank you for trusting Van Horn Ford with your business. We're glad to hear that Robert was such a pleasure to work with and we hope you are enjoying your vehicle!

September 17, 2020

The overall sales experience was great. None of the typical sales theatrics here: the glass office strategy, pushy extended service or finance plans, sending in the closer, stalking you in the lot, etc More

by Adam P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Szymanski
Sep 22, 2020 -

Van Horn Ford of Oconomowoc responded

Adam - We saw your review and wanted to personally reach out with our apologies regarding the lack of attention from our Service Department! We appreciate your honest feedback, as it’s the only way we grow! I would really appreciate your feedback and, if you’re willing, would like to discuss your visit further. Would you consider giving me a call? Thank you, Kyle Banks - Service Manager - 262-567-5574

September 07, 2020

Great dealership! Made the whole process simple and easy! Rick was excellent, he made the whole experience enjoyable. I will definitely be returning for future purchases and look forward to working with Rick More

by Loeschandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick
Sep 08, 2020 -

Van Horn Ford of Oconomowoc responded

We are so happy to hear that Rick earned your five-stars! Thank you for sharing and for choosing Van Horn Ford. We hope you enjoy your new car and are wishing you many safe and happy miles!

September 05, 2020

Rob was excellent. High recommend Van Horn for your next vehicle purchase. There was no pressure and Rob went above and beyond to help us get the vehicle we wanted. More

by Harley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Sep 08, 2020 -

Van Horn Ford of Oconomowoc responded

Thank you, Harley, for posting about your experience. We're glad to hear that Rob provided you with an excellent visit and we look forward to working with you in the future at Van Horn Ford!

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