Van Horn Ford of Oconomowoc

I looked for a long time to locate a vehicle to fit my needs and I was not looking forward to working with a dealership that was not in my hometown. In the past I have spent many hours at a car dealership needs and I was not looking forward to working with a dealership that was not in my hometown. In the past I have spent many hours at a car dealership and came home feeling defeated and unsure of anything. My past experiences in looking at or purchasing vehicles had been so poor that I would only look in the windows at vehicles during times I knew the car dealerships were not open. I was pleasantly surprised by the respect shown to me by everyone on the Van Horn team in Oconomowoc and the easy manner in which trust and rapport was built. Rick and his Sales Manager validated my desire to make a decision that I would not regret later and didn't press me. Rick and Brad spent more time listening to me than talking at me. They asked questions for clarification and didn't try to talk over me. When I needed information, they were able to provide personal examples, which was helpful. They didn't skew their answers to push me into buying. When I explained that I was struggling with a decision as sometimes it is easier to do nothing than make a decision, both Rick and Brad supported me as I took myself through the different phases of my decision-making process -- brainstorming, weighing the pro's and con's, etc. They didn't try to tell me what to do as they likely knew I would feel offended as it was my decision to make. The result was that I purchased the vehicle I had initially located and I felt good about my purchase. I knew exactly what I had purchased, what the costs were, and what my choices were. It was a positive experience and I plan to continue to work with this dealership. More

Was pleased with the dealership for the most part. Had a 1:30 appt and didn't get in for financing until almost 2:45. Other than that over all good experience. 1:30 appt and didn't get in for financing until almost 2:45. Other than that over all good experience. More

Billy O'Dwyer is as honest as they come and this dealer is different than any other I've ever worked with in all the best ways. Billy helped me find the perfect vehicle for a fantastic price and worked to is different than any other I've ever worked with in all the best ways. Billy helped me find the perfect vehicle for a fantastic price and worked to get me a ton of money on my trade-in! The best part? This is a zero pressure process. At no point in time did Billy ever try to convince me or talk me into a certain vehicle. He worked to find me EXACTLY what I wanted and took as much time as needed to do so. There was no rush here. We ran my credit and discussed numbers before I even walked in. And for further details on logistics and terms, I spoke with financial guru Anthony Zimdars who was knowledgeable and patient in explaining every single number and contract line item in detail. We nailed down this pending deal over the phone and they held the truck. I came in, loved the truck (as expected), went into the office, all documents were exactly as discussed, and I was out of there in my beautiful Jeep in a little over an hour. I've spent upwards of 6 hours at dealers before this...I was blown away. I cannot fully express the relief and comfort in knowing exactly what your deal entails. I feel 100 percent satisfied, taken care of, and at ease. No hidden fees, no sales tricks; this dealer is staffed by hard working, honest, fair, knowledgeable, and kind folks. Billy stands out as the best in the store, however. Looking for an experience that will leave you smiling ear to ear with EXACTLY the car you wanted at a fantastic price? Go see Billy O'Dwyer! It will be the best decision you've ever made. More

Brandon was helpful. If he didn’t know the answer to a question, he would research for the answer. Didn’t feel pressured to purchase. question, he would research for the answer. Didn’t feel pressured to purchase. More

The whole buying experience was a fast easy process. Everyone from sales to finance were friendly and personable with no pressure. Even accommodating to very specific requests. Everyone from sales to finance were friendly and personable with no pressure. Even accommodating to very specific requests. More

My experience with Van Horn was excellent! I bought an electric car and my salesman, Jack Kraemer, took the time to show me all of the controls. The purchase/financing went very smoothly and I felt well i electric car and my salesman, Jack Kraemer, took the time to show me all of the controls. The purchase/financing went very smoothly and I felt well informed. I would definitely recommend Van Horn Ford. More

Everyone I dealt with at the dealership was extremely helpful and not pushy. They made buying a new truck easy. They worked hard getting me a good deal and even gave me some money for my old van!! helpful and not pushy. They made buying a new truck easy. They worked hard getting me a good deal and even gave me some money for my old van!! More

Very easy to deal with. Great service and responsiveness by the dealership and my sales consultant Brandon! We came in from New Jersey for a deal they had and the whole process was quick and efficient and w by the dealership and my sales consultant Brandon! We came in from New Jersey for a deal they had and the whole process was quick and efficient and we were headed home quickly. More

Absolutely great service wasn’t planning on buying a car until they showed how much they actually cared and really wanted to help me out until they showed how much they actually cared and really wanted to help me out More

Super easy to work with. Billy was my salesman, made sure to have all my questions answered. I was unsure of the purchase and first and they allowed me to have a vehicle for the day try it out before purchas to have all my questions answered. I was unsure of the purchase and first and they allowed me to have a vehicle for the day try it out before purchasing which was really nice. Fair negotiations on my trade-in in order to get the financing I was shooting for. More