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Van Horn Chrysler Dodge Jeep Ram of Plymouth
Plymouth, WI
1,200 Reviews
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February 29, 2012
I had bought a new 2012 Jeep Wrangler Van Horn Dodge and would like to tell the truth on the bad experience I had with them! On January 2 2012 I made a two hour drive to buy a 2012 Jeep wrangler from Van Ho would like to tell the truth on the bad experience I had with them! On January 2 2012 I made a two hour drive to buy a 2012 Jeep wrangler from Van Horn after talking with Josh Devriend on the phone on the Jeep I was looking at that they had listed online. When I arrived down there I had took a quick look at the jeep and it seemed to be the one I was looking for, at this time I sat down with Josh to work on the deal, the first thing I did was give him a description sheet with all the options of the jeep that i was looking at from another dealer and went through it with him to make sure every thing was on the jeep they had and he said yes, going back a little bit, I talked with Josh on the phone the day before and asking him if I drive that far down, would they be interested in taking my 2002 Buick Lasabre in for a trade knowing what the price I would be paying for the jeep and he asked me what I had to get for it and I told him nothing under $3500 knowing they were selling from 4500 to 7000 for the same car and told him the few things that should be updated on it, being honest with him, he then said I am sure we can give you what you want for it and I think I can even do better then that, I said ok then I will make that trip but told him not to play any games when I make that long drive and to have you tell me you will give me a lot less, well guess what, they insulted me by saying they would give me a $1000 for it, at this time I was going to just walk out and as I was getting ready, they came back and said they would give me $3000 for it and I agreed to it because I had made that long trip and did not want to deal with driving all the way home and have someone drive back to pick up the new jeep. I know Josh was just the middleman and he could only do so much on this sale, so when it came down to doing the paper work, I had sat down with who I think is the sales manager, Rodney Steffen, while making the deal I said here is what I have to spend and we did work out a deal but I had to question him on the MI. taxes I would pay because in MI. we pay the full value of the car and do not take the trade in off the price and Rondney said he has been selling cars for a long time and told me to trust him on that, I then said to Josh if that's wrong will you take care of it and he said yes, all I need to do is send him a copy of what I paid for the taxes and if it is more, we will pay it. At this time we seemed to work everything out and I was on my way home with my new jeep thinking everything was ok but when I got home a few days later I was looking on how somethings worked that were on my list of things that they said was on it, they were not there and the part of the top of the jeep was repainted, well just to make a long story short, after calling them back on all this stuff, that Rodney told me that they would send me some papers to sign before they would send me the money for the taxes and how he said it on the phone was once we get the papers back after you sign it, WE WILL BE DONE WITH YOU, I could not believe how rude he was and asking him about the top that was repainted, he told me to bring it to my local dealer and have them fix it, but I wanted to know what had happen to it, he said he did not know and said that they got it from a different dealer but not sure what one and seemed not to care, so know I have been calling a lot of dealers to try on finding out why this was repainted and have not had any luck yet but sure been hearing a lot of other dealers telling me they will not deal with Van Horn. All in all I never been treated like I have from them this dealer and if they do not delete this note, maybe I can help someone out on doing their homework on ever buying from them. Its funny how I spent over 33,000 with them and they could not give me the 180.00 back they said they would. Will never deal with them again. i will have my feelings of van horn painted on the wheel cover of my jeep. P.S never did get that letter they wanted me to sign off on when I told them that I would have my attorney look at it. More
by sako
Employees Worked With
Josh Devriend and Rodney, Josh Devriend
February 25, 2012
I was discouraged in finding a replacement Jeep. After searching the area and nothing new coming up we saw a commercial for Van Horn in Plymouth, WI. So I got online to see what they had and there were a searching the area and nothing new coming up we saw a commercial for Van Horn in Plymouth, WI. So I got online to see what they had and there were a few Jeeps that looked like they could fit the bill. I called the dealer and talked to Troy. We set up an appointment and off we went. We were well taken care of from the moment we walked in the door. The showroom was busy as they were having a sale going on but Troy didn't keep us waiting and we took out the Jeep I called in on. It wasn't exactly what I wanted but Troy was a GREAT listener. I wanted a Jeep like my first Cherokee (retired after 296,000 miles), and some of the features of its replacement - a Grand Cherokee Limited (totaled in an accident after only owning for 4 mo). He said he would be right back and drove another Jeep up -it had all I wanted and more and in my price range and low mileage. I really did not think I was going to be finding a Jeep that day let alone buying one! Everyone there helped make it happen. Troy found it, Evert got the financing put together and found us a great rate. There was no reason not to sign the papers. I drove away a very happy customer and would definitely recommend the people at Van Horn in Plymouth for anyone needing a new or used vehicle. Great selection and a fantastic staff - from sales to service. Many thanks to all!! Beverly Boettcher More
by BeverlyB_
Employees Worked With
Troy Lucas
February 18, 2012
My experience with this dealer was very smooth. I came in knowing what car I wanted to look so it wasn't too big of a process. Brock was very helpful and honest about the car we were looking at. He answered knowing what car I wanted to look so it wasn't too big of a process. Brock was very helpful and honest about the car we were looking at. He answered all of our questions without hesitation. Katrina the customer service representative was also ver nice. The price on the car I bought had just been reduced that day, but my only problem was they wouldn't even throw in the navigation disc (cost $100 or $150) with it. I felt since I was buying a car there the least they could have done was include that for me. I can't even program the time on my car without that disc so it is a necessary piece of equipment. Other than that all was great. More
by caralee
Employees Worked With
Brock and Katrina
February 18, 2012
Fast and Easy. It doesn't get any better. Most of the business was done over the phone and on line. Mark was quick to return phone calls. Van Horn gave us a fair price on trade in vehicle. business was done over the phone and on line. Mark was quick to return phone calls. Van Horn gave us a fair price on trade in vehicle. More
by jamessalzwedel
Employees Worked With
Mark Sloan
February 17, 2012
Went to trade in a vehicle during the sales event. I had come prepared to negotiate with not only blue book values but also comparable comps in the area. After a period of negotation able to come to an agr come prepared to negotiate with not only blue book values but also comparable comps in the area. After a period of negotation able to come to an agreeable price. The follow up post sales is what stands out, the costumer service reps worked hard to make sure I was happy. The service department in effecient, knowlagable and quick, after the most recent experince would use them even if I did not buy a vehicle from them. More
by jpav76
Employees Worked With
Brock Walsh, Katina Murphy
February 14, 2012
I was looking to purchase a vehicle, and had one in mind. I found van horn in plymouth, which was close to the area I live in. I felt like a valued customer as soon as I walked in the door. I was greeted wi I found van horn in plymouth, which was close to the area I live in. I felt like a valued customer as soon as I walked in the door. I was greeted with a hand shake and a smile by troy lucas. He got the vehicle I wanted to test drive right away, and was very help ful, and extremely nice to work with. Two days later I drove away with my 2012 Chrysler 300, and was most greatly appreciiative of the dealership that I had chosen. More
by AnnMarKatShaff
Employees Worked With
Troy Lucas
February 10, 2012
Pete started the process with our last visit talking about tires, and options for replacing them. When I scheduled, Pete himself talked me through everything that was needed at the next visit. When we about tires, and options for replacing them. When I scheduled, Pete himself talked me through everything that was needed at the next visit. When we arrived on the date of service, Marc took the time to talk through everything with me to make sure I understood. Additionally, since I had my daughter and husband with me, we waited for the service. The new waiting room is WONDERFUL! Very comfortable, and Molly loved the popcorn. Marc kept us posted on the progress, and when they diagnosed the park assist warning and found that a sensor had gone bad, he even went through and found out that I had warranty which reduced the part cost. He explained that they had to order the part, and they got us on our way with the rest of the services done. We got the call on Monday that the part was in, and scheduled for Thursday. Marc met me at the service desk, and I waited while they installed the sensor, and finished balancing wheels. Very quick considering the work to be done. Marc explained the whole invoice, including the warranty part for the sensor, and I was on my way. As always, excellent service and follow-up. Thank you! More
by mrdorfer
Employees Worked With
Marc Shuman
February 10, 2012
I was shopping for a used car and I had the fortunate pleasure of coming to Van Horn Dodge in Plymouth, WI. I was immediately greeted with a smile and made comfortable in their clean and tidy showroom. A pleasure of coming to Van Horn Dodge in Plymouth, WI. I was immediately greeted with a smile and made comfortable in their clean and tidy showroom. Also when it began to get busy, I never felt rushed and there was a very accommodating waiting room with cable television and nice leather seating. I enjoyed my time and the process of any paperwork never felt burdensome. I appreciate their help and service! More
by dwkurtz
Employees Worked With
Troy Lucas
February 04, 2012
I purchased a used 2010 Dodge Challenger SRT8 from this dealership, the salesperson I dealt with was very friendly and had answers for all the questions. Got the car for a great price. The quickest and eas dealership, the salesperson I dealt with was very friendly and had answers for all the questions. Got the car for a great price. The quickest and easiest car purchase I have ever made at a dealer. The finance manager also was a great help and had everything all set to go for finance right away. A + + + More
by rbialk
Employees Worked With
Brock
