Van Horn Chrysler Dodge Jeep Ram of Plymouth

The Van Horn team is great. I had a previous issue with them that they more then made up for helping me get in my new truck! them that they more then made up for helping me get in my new truck! More

We purchased a used Ford Edge. We were misled on the phone about the car fax report (told was in very minor accident when in 2 minor and one possible more involved). High pressure sales. We were misled phone about the car fax report (told was in very minor accident when in 2 minor and one possible more involved). High pressure sales. We were misled regarding pricing. When my husband took car back for Simonizing (which initially we were led to believe was free) and a light which was out he was forgotten. More

I was looking online for a truck, and came upon the truck that the Vanhorn dealership had. I talked to Josh Devriend at the dealership, and he was so helpful. I already had financing in place, but Josh and that the Vanhorn dealership had. I talked to Josh Devriend at the dealership, and he was so helpful. I already had financing in place, but Josh and the team at Vanhorn did my financing right there, which made it easier for me. I had to drive about 500 miles to get there, and Josh and the finance manager stayed after hours to take care of me! I really appreciate the way I was taken care of, it made me feel like family instead of just another customer! Have nothing but good things to say about them! More

I bought a used Jeep from Roy Edwards last October 29th and I would never ever do business with him or Van Horn ever again. I went 45 miles away because I thought they had a great opportunity for me. Boy, and I would never ever do business with him or Van Horn ever again. I went 45 miles away because I thought they had a great opportunity for me. Boy, was I wrong. I have purchased cars from Kolosso Jeep and Gandrud Jeep and have had wonderful experiences so I know what good business looks like. At Kolosso, I left with a full tank of gas and 4 free oil changes. I did not see any quality customer service at Van Horn, whatsoever. Not only was Roy juggling me with two other customers on both days I was there, but he verbally promised more for my trade in (over $6,000) than he actually gave me. I knew the car I was interested in had been in an accident but didn't realize the extent to which it would affect the value. It only came with one key fob and was told I could get another one, but for $200! Upon signing, I found out that the tinted windows were illegal in Wisconsin, (no one had told me about that) so I insisted that needed to be fixed, along with a scratched bumper and a car hood that would not stay up. Roy insisted that it would be fixed in the next week. I left with a car that had not been vacuumed out and a tank filled only a quarter??? After two weeks went by that I didn't hear anything, I called to set this up. It was like we had never had the conversation. I insisted they come pick up the car and leave me a loaner to use. After 3 days, the car was returned with the bumper fixed.... but with tinted windows still firmly in place and a hood that still wouldn't stay up. Immediately, we called and the driver had to turn around to come get the car. After several more days, my car was returned once again and now, the tint was removed.... but that hood hadn't even been touched. Seriously??!! My irate husband called and was basically ignored but the car did go back. Mind you, that was 180 miles of wasted fuel that was not refilled even with the dealer at fault. We insisted they fill the tank when they returned the vehicle for the third time (now at 270 miles), and they did, to half a tank. Can you believe it??? About a week later, the Jeep patches on my floor mats peeled off, the camouflaged fix on the leather interior came off, I noticed my interior lights dimmed every time my right blinker was engaged, and the sun roof leaked when the spring rains came. Go figure!! My husband has recently gone through cancer treatment, so I wanted to refinance in hopes of paying my car off faster to save some money. Our bills had piled up. Unfortunately, I was refused. This was a salvaged vehicle and was worth over $7000 less than I had purchased it for only 6 months prior and the bank wouldn't even consider it. I felt completely scammed and my trusting nature was taken advantaged of in a big way. I decided to trade it into Kolosso to finally get back to a solid quality vehicle, but they could not offer me anymore than what the bank had valued it at. I decided to get a second opinion and went to Gandrud who could get me even less. I am stuck with a worthless vehicle. The funny thing is, Gandrud had called Van Horn to get a buy back price and a few hours later Van Horn called me to see how I was enjoying my Grand Cherokee. Hmmmm.... coincidence???? After hearing that I was not happy, the salesperson, Chris, asked how they could fix it. After some ideas were given, he asked if I would come down to talk. I said I probably could over the weekend. He then told me that he would talk with Roy Edwards (now unbelievably, the manager) and call me back the next day. Surprisingly he has not called 3 days later and I am hardly shocked. I am not sure I would even be comfortable leasing a NEW vehicle from them for fear it would have hidden problems. I cannot believe that Jeep is still associated with this dealership. I am very disappointed in this dealership and after hearing of other complaints, I will continue to warn people against going to this dealership through every channel I can find. It is with great sadness that I feel the need to review Van Horn so poorly. While it seems that nothing in the deal was illegal, the hidden truths were very unethical. My whole ordeal since the sale of my Jeep late last October is posted on The Better Business Bureau website, Yelp.com, and ripoffreport.com for you to view. The decision to write one here comes after Roy Edwards and Adam, the General Manager, couldn't understand that after finding out my vehicle was indeed a SALVAGED vehicle purchased from an insurance company instead of one in "an accident" AND unbelievably poor customer service following the purchase, that I was upset and unhappy with my vehicle. Offering me HALF the amount I had paid for the vehicle only 7 short months ago does not fulfill your promise to "do anything we can to make you happy". Van Horn took advantage of my trust and caught me in a deal that would earn them money, even if my respect was lost. If you are considering a purchase of a used car from Van Horn and it had been in a prior accident, RUN!! Talk to another dealer or your financial institution. It is amazing what they can tell you after running the VIN. Don't let them take advantage of you like they did to me. See my other reviews if you want to know more. I am a first grade teacher that only wants to see the best in people and Van Horn annihilated my positive nature. I am reminded of it every time I get into my car. More

Van Horn sold me an certified pre-owned 2011 dodge challenger, the car stopped working within 6 months of me buying it, would not start. the best offer they could give me was a $10,000 lost on the tr challenger, the car stopped working within 6 months of me buying it, would not start. the best offer they could give me was a $10,000 lost on the trade in. More

I've known Bryan Addie for several years and when I called him to inquire about a vehicle, he did everything he could to "make it happen". He got us a great interest rate and a great price on the car called him to inquire about a vehicle, he did everything he could to "make it happen". He got us a great interest rate and a great price on the car we purchased. All the paperwork was done. Christian and Evert walked us through everything - Christian was very enthusiastic. He was great! We talked with Tanya last, right before we left and she was really friendly! Thank you to all the folks at Van Horn for getting us into a brand new car! We love it! More

I am very disappointed to have to write this negative review about Van Horn. I purchased two vehicles from Van Horn in the past 4 months. One for my girlfriend and one for myself. Both vehicles run great review about Van Horn. I purchased two vehicles from Van Horn in the past 4 months. One for my girlfriend and one for myself. Both vehicles run great and I got good deals on both cars. In fact, at Van Horn Hyundai I got the best deal and the best APR I've ever received. I began to think that I had found a reputable car-dealer whom I can trust and whom I can recommend family and friends to. I recommended my brother go to Van Horn Dodge to purchase a new Jeep. I bought a Jeep Patriot for my girlfriend from them and it has been a very reliable car for us so I thought I would give Van Horn more business. We went down to Plymouth from Appleton (about 1 hour and a half drive) to look at the Jeep he wanted. My brother's credit isn't as great as mine so Van Horn said they would need some time to get financing on the Jeep but they were sure they were going to get it done. The next day, my brother didn't receive any phone calls from the salesman. After a couple of hours, he received a call from the General Manager of Van Horn Dodge asking him if he was still interested in purchasing a Jeep. He explained to the General Manager that he had been waiting for the salesman to return his call to see if he was approved for financing. The General Manager asked if he could call my brother back in 5 minutes as he was going to go see what was happening. He called back and told my brother that he was approved and to come down to Plymouth to get his Jeep. We drove down again in the afternoon (this is my twin brother's and I birthday's that we spent all day driving) and waited to sign the paperwork. After about an hour of just sitting and not being greeted by any of the staff, the Finance Manager who we never worked with before, came and said he had two offers for my brother. One was for a lease and one was a purchase contract, both of the offers were for completely different vehicles. When we asked what happened to the one we test drove, he said it had sold today. I said "How can that be? It's sitting right out there on the lot?". He said I'll go check to see if it is sold. He went to the salesman we were working with who was standing at the Sales Managers counter and then came back and said "The one we were going to give you sold today. The one you test drove is too expensive for you." We simply walked out the door. We were completely baffled. Why was he called and told by the General Manager of the business that he was approved and to come get his Jeep? It did not make sense. I was very frustrated and aggravated at the fact that Van Horn would try such a classic move of Bait-And-Switch on a customer whose family has been buying cars from them. It is totally unacceptable and there is no excuse for it. I thought I had found something that is very hard to find now-a-days: A trustworthy car dealer. It is obvious now that I have not. I was recommending Van Horn to everyone I met who was interested in a new car, now I will do the complete opposite. I was sure that I was going to come to Van Horn to purchase every future vehicle for myself and my girlfriend but now I have to find a different dealer, and most likely that dealer will be Van Horn's competition. I am very disappointed in the way Van Horn treated my brother. The lies and deceitfulness is disgusting and we are considering filing a complaint with the Better Business Bureau. Good job Van Horn. You just lost multiple life-long customers. More

Normally we have a good experience - fast and friendley. This time my husband (who works 3rd shift) was left in the waiting room for an additional hour before being notified the car was ready. This time my husband (who works 3rd shift) was left in the waiting room for an additional hour before being notified the car was ready. More

After almost a year a year of research and a lot of time searching the internet I found the exact 2012 Dodge Challenger SRT8 I was looking for at Van horn Dodge. I spoke with and met many Dodge dealerships searching the internet I found the exact 2012 Dodge Challenger SRT8 I was looking for at Van horn Dodge. I spoke with and met many Dodge dealerships throughout the country and found Van Horn Dodges’ commitment to excellence far above the rest. The staff at Van Horn was not only trustworthy, but truly committed to ensuring I was 100% satisfied with my purchase. Van Horn eliminated not only the stress and hassle of buying a new car, but saved me time and money with an unbeatable price. The price of a car is was the most surprising element of my buying experience with Van Horn because they clearly displayed a specific price and posted a very through walk-around on YouTube. When a sound system deficiency that was left by the previous owner was identified, Van Horn took immediate action to guaranty my satisfaction from over 2000 miles away. To my point, I had hundreds car buying options at my fingertips, but Van Horn’s commitment to excellence was truly the highest standard I have experienced in any purchase I have made in recent memory. Thanks Josh to you and the Van Horn staff for encouraging your people to be committed to business rather than just be involved in it. More

We had a situation with our vehicle that we were frustrated with the past year. We went to Van Horn to see if could trade our vehicle in on a used car. That plan didn't work out, but they worked wit frustrated with the past year. We went to Van Horn to see if could trade our vehicle in on a used car. That plan didn't work out, but they worked with us to trade in our vehicle and were able to have a 2013 vehicle. The people took the time to listen and explore all avenues to make a deal happen. More