Van Horn Chrysler Dodge Jeep Ram of Plymouth

Corrected Issue Adam was proactive in correcting a less than positive experience. I was impressed with the corporate culture that goes above and beyond. I would have Adam was proactive in correcting a less than positive experience. I was impressed with the corporate culture that goes above and beyond. I would have no concerns working with them in the future. More

No service after the sale I bought 3 cars from josh devriend but my third car which was a jeep I was having problems with. I called 4 or 5 times with no return call. It seems I bought 3 cars from josh devriend but my third car which was a jeep I was having problems with. I called 4 or 5 times with no return call. It seems the service department does not check over the cars. On my 2nd vehicle if was having a shouting match with the service manager over problems with the alignment after the salesmen told me they would fix it. This place has the worst service after the sale. Yes they will be great to work with up front. I highly doubt the vehicles even have a 100 point inspection. Forget even working with their customer service dept they just push you back to the salesmen why even have them? Stay a away! James P. More

Not a great experience I'd just like to admit to start that I take full responsibility for my own actions in regards to this transaction. That being said, it's trough to not I'd just like to admit to start that I take full responsibility for my own actions in regards to this transaction. That being said, it's trough to not feel a little bullied. They did not budge on the price of the car nor the trade-in. If you're like me and know little about cars, their prices, and the ins and outs of purchasing one, I'd recommend looking somewhere else. I did a fair amount of my own research, but that can only go so far. In this situation the best way to instill customer loyalty is to make them feel confident that they were treated with honesty, and I never felt that at Van Horn. ***Please note that a primary concern expressed in my first review was followed-up with quickly, and I have a positive outlook on its resolution*** Despite the price and the experience, I still very much enjoy my new car. More

Fairly priced This dealership has a good selection of well priced used vehicles. Mark Sloan works well with his customers. Everyone seems friendly here and willing This dealership has a good selection of well priced used vehicles. Mark Sloan works well with his customers. Everyone seems friendly here and willing to help. More

Customer service I went to another dealership close to home and had a horrible experience. I got on Van Horns website and saw a vehicle I was interested in. It was a S I went to another dealership close to home and had a horrible experience. I got on Van Horns website and saw a vehicle I was interested in. It was a Saturday and I called the dealership and by the luck of the draw, talked with Amanda. I inquired about the Jeep and she said that they still had it. My wife and I drove up 95 miles to look at it and meet Amanda. She set us up with Rob Graham. Rob had the know how and personality to go with ours. It was a great fit. We couldn't be happier with the customer service we received. We will come back again More