Van Horn Chrysler Dodge Jeep Ram of Plymouth

Great/helpful Mark was great in assuring us with the purchase of my new challenger. We had gone to several dealer in Wisconsin and after driving for four hours deci Mark was great in assuring us with the purchase of my new challenger. We had gone to several dealer in Wisconsin and after driving for four hours decided to try van horn. We saw the unit and were sold sold with their experience and expertise as well as the help with the sale. Chris minor More

Great! Gabe was great to work with, and though we are not going to be purchasing a new vehicle until spring, we now know exactly what we are looking for and Gabe was great to work with, and though we are not going to be purchasing a new vehicle until spring, we now know exactly what we are looking for and will definitely be going ball to see him then! More

exellent very good experience and courteous and considerate I got the truck I wanted for the price I wanted to pay ,I was very disappointed with what my trade very good experience and courteous and considerate I got the truck I wanted for the price I wanted to pay ,I was very disappointed with what my trade in value was so I kept my old truck and paid the difference More

Smooth and easy sold me a very nice used car, were very friendly and helpful when I was looking at the car, made sure I got the best possible price for the car sold me a very nice used car, were very friendly and helpful when I was looking at the car, made sure I got the best possible price for the car More

Found the perfect truck I found a truck with all of the options I was looking for. Van horn had the best price of trucks by far as I was searching on the internet. The associ I found a truck with all of the options I was looking for. Van horn had the best price of trucks by far as I was searching on the internet. The associates were very helpful in helping me buy my first new vehicle. More

The Staff was very helpful and accomodating The staff was extremely helpful and personable. Christian made our purchase very pleaseurable. The looked at numerous trucks and they were very pat The staff was extremely helpful and personable. Christian made our purchase very pleaseurable. The looked at numerous trucks and they were very patient until we chose the one that was the perfect fit for us. More

Great experience It was about 50 plus mile trip from our house, we saw the vehicle online it was a nice day and took the drive. ended up buying the same day for a grea It was about 50 plus mile trip from our house, we saw the vehicle online it was a nice day and took the drive. ended up buying the same day for a great price(far cheaper than any other dealers) More

The staff and invintory at Van Horn was a perfect fit I made an error while doing an online vehicle search. I was looking for a new, low optioned 2015 Jeep Renegade 4x4, so I called Van Horn about one t I made an error while doing an online vehicle search. I was looking for a new, low optioned 2015 Jeep Renegade 4x4, so I called Van Horn about one that (I thought was 4x4) they had in inventory. After speaking with Tiffany I soon realized that the low priced vehicle of interest was only 2wd.. I apologized and told her that I made a mistake in my search (filter) and thanked her for her time. We were starting to get snow and my wife wanted to park her '69 Valiant to avoid exposing it to road salt, so we hoping to be in a new vehicle that weekend. Two days before Thanksgiving Kevin Kester called my wife to let us know that they had found us a couple different 1.4 liter manual trans. Renegades. One of these two was a heavily optioned Renegade in a handsome sand color which really caught our attention. These extra options however added a few thousand dollars more to the price than we were looking to spend, so we decided to pass. Both Kevin and Tiffany exceeded our expectations in customer service so we wanted to give them our business, but I needed to make a dollars and cents decision. With our present situation I could not justify spending money on creature comforts like heated seats, heated steering wheel, electric/removable glass top etcetera even though the heated seats were on my wife's automotive wish list. We planned to go to a dealer down the road that Saturday and buy a nice plain Jeep Renegade that better fit our budget.....but who likes to compromise? The joy of buying this new practical car was dampened knowing that Van Horn had this really sweet ride sitting on their lot. This possible option was nagging at me, so I decided to call Van Horn back and let them know that we were coming down. So on Black Friday my wife and I drove down to Plymouth Wisconsin with a nothing to lose but our time attitude. We met with Kevin and explained to him that we were interested in the Jeep that he emailed us photos of.. I said if they could find a way to finance us at half the rate as the "dealer down the road" we could justify spending a bit more for our "perfect" Renegade. In the time it takes to drink a cup of coffee (which also exceeded expectation) and ogle the Challenger in the showroom with the 707 hp. Hellcat engine, the finance department came through for us. It was already dark outside and everyone there had a long day, but Michael Foti in finance still found the time to patiently answer our questions and explore different options. Since they took the time to find us a lender that was half of the overall cost we were prepared to spend we were able to justify spending that savings on both creature comforts and additional warranties. I made a mistake in calling Van Horn originally, but it really feels good to know I did not make a mistake by taking the time to give them a chance. Thanks Tiffany, Kevin and Mike we will be seeing you again. Nathan and Angie More

Classic Bait and Switch Do not go here. Classic bait and switch place with all the gimmicks. They have a "deal maker" on their website where you can "make your deal" before Do not go here. Classic bait and switch place with all the gimmicks. They have a "deal maker" on their website where you can "make your deal" before showing up. We did it and had our offer "accepted". Usually when one party accepts the offer that is the legal binding agreement for a transaction. I called to verify this was officially accepted before driving 2 hours to the dealership. I also asked about the used vehicle to make sure there was nothing wrong with it before I left. They said yes and no nothing was wrong with the vehicle so off I went. When I got there the first thing I noticed was the vehicle on the test drive kept trying to veer off the road. Then, upon telling them that get told it was wrecked and they bought it at an auction that way and had their body shop fix it. They "certified" the vehicle but yet had not sent it through the mechanic to see it needed an alignment. Cracks are forming on the trust front. Following this is their offer... which is nothing like the offer they accepted. They shaved $2100 off my trade in, removed the $250 off the internet price, added a $800 protection package (your scotch guarding leather? really?), and added 1% to the approved credit APR. All in all they jacked up the price about $3500 to a vehicle that was not in the condition they promised it was in. Then, they acted shocked when we got up and walked out. Like I said... classic bait and switch. More