Van Horn Chrysler Dodge Jeep Ram of Plymouth

2014 Jeep Compass We had a great experience with Van Horn this weekend! Great costumer service and a great deal! Drove 3 hours to work with them and well worth it We had a great experience with Van Horn this weekend! Great costumer service and a great deal! Drove 3 hours to work with them and well worth it More

Great experience Kevin was great to work with we told him what we wanted in a new vehicle and he found in a day and closed the deal quickly and no real problems. Kevin was great to work with we told him what we wanted in a new vehicle and he found in a day and closed the deal quickly and no real problems. More

Very accommodating Fast service and Christian was very easy to work with. He had more than one option of vehicles to look at. I was in and out in about an hour and a hal Fast service and Christian was very easy to work with. He had more than one option of vehicles to look at. I was in and out in about an hour and a half. More

Wonderful Experience Mark had everything ready to go prior to my arrival. It was a quick transition into my new truck. I am very happy with my experience. Mark had everything ready to go prior to my arrival. It was a quick transition into my new truck. I am very happy with my experience. More

Excellent service. Jeep Latitude 2015. Kevin was so easy to work with. He put no pressure on us, he was very patient with all our numerous questions and has an excellent Jeep Latitude 2015. Kevin was so easy to work with. He put no pressure on us, he was very patient with all our numerous questions and has an excellent sense of humor which put us at ease instantly! Very knowledgeable!! He took the stress out of purchasing a new car. We will come back to this dealership! More

Great experience!!! Kevin was great to work with and really listened to what we really wanted!!!! He took the time to explain the vehicle to us after purchase even thoug Kevin was great to work with and really listened to what we really wanted!!!! He took the time to explain the vehicle to us after purchase even though the dealership was technically closed already More

A Great Buying Experience Working with Kevin was awesome and made the choosing and buying experience a breeze. Very knowledgeable and willing to answer any and all questions. D Working with Kevin was awesome and made the choosing and buying experience a breeze. Very knowledgeable and willing to answer any and all questions. Definitely am looking forward to continuing my business with him. My new Jeep is fantastic. So glad I chose Van Horn. More

Good Service They have a very large selection of vehicles. Was happy with the help they have. And we are very happy with our vehicle. Would buy from them again. They have a very large selection of vehicles. Was happy with the help they have. And we are very happy with our vehicle. Would buy from them again. More

Amazing dealership and amazing dealer. I delt with Gabe who was a wonderful sales associate! I went in just to get a quote on a trade and ended up leaving with a 2014 challenger! Best exper I delt with Gabe who was a wonderful sales associate! I went in just to get a quote on a trade and ended up leaving with a 2014 challenger! Best experience ever. More

TYPICAL car dealer We drove a long way to see a vehicle I very much wanted (found on Auto Trader) and arrived early for our scheduled appointment. Initially, we liked We drove a long way to see a vehicle I very much wanted (found on Auto Trader) and arrived early for our scheduled appointment. Initially, we liked our sales person very much. After waiting for nearly an hour, we finally walked out to see the vehicle -- it had all the options I wanted -- very happy. Took it for a test drive -- loved it! Got back to the dealership, and our sales person started to show us the MANY features. This was the first time he left us to go wait on another customer (someone who did NOT have an appointment), and he was gone about 20 minutes. So we sat in the vehicle and waited.....and waited..... He came back, we talked more, then he left to wait on someone else (who also had an appointment) -- he was gone at least 1/2 hour this time. Finally got around to talking price. The offer on our trade was RIDICULOUSLY low -- about 1/3 of what Blue Book says we should have gotten for that vehicle in that condition. Because it was an older vehicle, the sales person suggested we take it home and try to sell it ourselves (and finance the complete value of the new vehicle, of course!) Several times, he asked us, "But I'M providing you with good service, right??" (I found this question to be incredibly condescending). When we brought up questions/objections, he talked over us and didn't address our concerns. And then he left us AGAIN.....and we sat......and sat......and sat....... I wanted the vehicle (unfortunately, I was buying with my heart and not my head!)-- my Hubby wanted me to have the vehicle -- so we stayed. That's when we saw on paperwork we were asked to initial that the vehicle was actually a LEMON that had been purchased back by the manufacturer. This was NOT mentioned in the Auto Trader ad, nor did the sales person say ANYTHING about it. (This was about 3 hours after we had arrived for our appointment). Our sales guy left us AGAIN. And we waited....and waited......and waited...... 4-1/2 HOURS later, we finally left the dealership completely disgusted. Ultimately, we did purchase the vehicle -- it was exactly what I wanted, and the price on the vehicle itself was decent (though, had we known it was a 'lemon', we probably wouldn't have even looked at it). We had driven 3-1/2 hours -- which we had mistakenly disclosed. They knew we weren't going to be driving our old vehicle back home. The ONLY positive about this dealership is that they have 'no haggle' pricing, so you know what you're going to pay; however, 'no haggle' also gives them the ability to SCREW you on your trade. (If you're going in with cash down -- no trade -- and your own financing, you're golden!) They know if you spend half a day there and do the paperwork, you're not likely to walk away (especially if you have driven a long way). I cannot recommend this dealership -- for us, this was a HORRIBLE EXPERIENCE. More