Van Horn Chrysler Dodge Jeep Ram of Plymouth

Very Poor Experience I had a very poor experience working with Jean and Van Horn Auto and will not be working with them again. Jean and I agreed on a price on the phone, t I had a very poor experience working with Jean and Van Horn Auto and will not be working with them again. Jean and I agreed on a price on the phone, then he called back minutes later going back on the price saying he couldn't actually sell it to me for that. Once you agree on a price that should be it. We eventually settled on a higher price and I drove 2 hours to come to the dealership. Upon arrival there was a discrepancy on whether I had promised to use dealer financing. Jean was 100% unwilling to compromise or give the benefit of the doubt or be an advocate for me. Instead it felt more like he was trying to squeeze every cent out of me that he could. He told me the car was new on the lot and couldn't be budged on price, in which I corrected him saying that according to CarGurus the car had actually been on the lot for 40 days which made him retract his statement. I came pre-approced with a 2.5% interest rate and the best they could do was 6.5%, and he still tried convincing me to go with dealer financing and made me feel like going with the 2.5% loan was still a dumb idea. Seriously? He even had the nerve to tell me that the $50 "discount" off the price of the $10,000 vehicle was an excellent deal and that he was making a huge sacrifice to sell at that price. I could not help but laugh out loud when he told me this. He also tried intimidating me into buying by saying that the car was going to sell the next day due to having a ton of appointments on it. The irony is that after I walked away, over thr next couple of days he called 3 times to sell me the car again, which I guess it wasn't quite as good a deal as he thought. After all of his unwillingness to budge on price, 2 days later the price dropped below what I had even been asking. Jean and his manager gave me a horrible first car experience, and I am very happy to say I walked out and did not buy. If they had worked with me and not jerked me around, I would have sincerely bought a car that day, but the service completely ruined the sale. This is not the way to run a dealership. More

Friendly, helpful and knowledgeable. Mark was approachable and easy to work with. He wasn't in a hurry, spent time with us. We were car hunting but in no hurry to buy, just knew it was ge Mark was approachable and easy to work with. He wasn't in a hurry, spent time with us. We were car hunting but in no hurry to buy, just knew it was getting time to replace our 2002 Chrysler.We were unsure of buying a sporty car, a practical car, or an SUV. We took one of each for a drive, he never hurried us to make a decision or pushed any of the vehicles. We ended up purchasing a sporty AWD car. Great experience. Glad we traveled the distance to look. Mark was easy to work with. I would definitely recommend Van Horn to others. Thanks Mark! More

Great to work with Everyone was nice and listened to what we were looking for. They were not pushy and tried to stay in our price range. Offered us a couple of options Everyone was nice and listened to what we were looking for. They were not pushy and tried to stay in our price range. Offered us a couple of options More

"First time buying a new car was fun!" Was a good experience, very helpful in getting me the information I was looking for on the car. Was very pleasant to deal with , Would recommend.; Was a good experience, very helpful in getting me the information I was looking for on the car. Was very pleasant to deal with , Would recommend.; More

First time the experience of buying a new car was fun! I went to three other dealers before Van Horn, the other dealers haggled with me on price, kept me sitting in a room for over two hours, when I went t I went to three other dealers before Van Horn, the other dealers haggled with me on price, kept me sitting in a room for over two hours, when I went to the finance rooom to sign on the dotted line, the other dealer snuck in other "fees". Then I drove an hour and a half to Van Horn's Dealership...man it was worth the drive! My sales guy was Josh (awesome)! Super nice guy, NOT FAKE or pushy! His manager was also Josh, he worked tirelessly to ensure I got the best deal anywhere in the country on my Jeep Renegade! I love the Josh & Josh team! More

Best Sales & Customer Service Experience EVER! Having owned, and driven nearly every car or truck made for the last 40+ years it is truly gratifying in my retirement years to find a company that Having owned, and driven nearly every car or truck made for the last 40+ years it is truly gratifying in my retirement years to find a company that puts customer satisfaction above the bottom line. As this was the FIRST Diesel vehicle I have ever owned, I was uncertain to the advantage. Gabe Bennin did an outstanding job, covering all questions, helping us decide on the vehicle that was right for us, as opposed to a high pressure to just sell any vehicle. I have driven every American made truck, Ford, Chevrolet, GMC, yet nothing compares to the craftmanship and quality that was put into my Ram 1500 Diesel. A good vehicle is only as dependable as the service provided for it. Van Horn Dodge makes good vehicles GREAT. Karrie Mertes and the Service Department are to commended for their professional commitment to excellence. Their sincere efforts to ensure all aspects of the customer are addressed, making the customer feel assured and like family. The entire team at Van Horn has made our choice for future vehicles for our family! More

Purchasing a new car Brock was very helpful getting me information on a car I had been looking for. They were able to get me set-up and to take possession when the car get Brock was very helpful getting me information on a car I had been looking for. They were able to get me set-up and to take possession when the car get delivered by the end of the month. More

Fair price and friendly staff Mark was awesome to deal with. I didn't feel pushed into buying a vehicle from him. He really went above and beyond for me and my family. The dealersh Mark was awesome to deal with. I didn't feel pushed into buying a vehicle from him. He really went above and beyond for me and my family. The dealership was clean and had a large selection yet still had that small hometown feel. I would definitely recommend Van Horn and will most likely buy another vehicle from them within the next 5 years. More

Willing to help Needed my brakes and rotors fixed. They were willing to work with me and help me out because i didn't get my jeep too long ago. The Manager was very n Needed my brakes and rotors fixed. They were willing to work with me and help me out because i didn't get my jeep too long ago. The Manager was very nice about everything and easy to work with More

Great work The team went out of the way to find a vehicle they had all the options that I was looking for. They even drove halfway across the state to bring me The team went out of the way to find a vehicle they had all the options that I was looking for. They even drove halfway across the state to bring me a vehicle that I could look at awesome job guys More