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Van Horn Chrysler Dodge Jeep Ram of Plymouth

Plymouth, WI

4.9
1,197 Reviews

3000 Eastern Ave

Plymouth, WI

53073

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Showing 1,197 reviews

September 30, 2021

Sean was awesome! He helped get our Ram ready, along with all the paperwork, to make our processes quicker. More

by KarenH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Landgraf
Oct 01, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Karen, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Sean and the Van Horn Chrysler Dodge Jeep Ram of Plymouth team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

Great help very informative relaxed buying experience very professional will tell friends and coworkers thank you More

by Maplucker@yahoo. Com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock
Sep 29, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with the Van Horn Chrysler Dodge Jeep Ram of Plymouth team. Enjoy your new vehicle, and we hope to see you back again down the road!

September 09, 2021

The hole experience was very easy.Mark Sloan was extremely knowledgeable,He had the Ram truck with all the options I was looking for ready for our test drive .We’re from two hours away and Mark made More

by nsebero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sloan
Sep 10, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

We are so happy to hear that Mark and the team could make your experience a positive one! Thank you for doing business with us here at Van Horn Chrysler Dodge Jeep Ram of Plymouth, we wish you safe travels in your new truck.

August 28, 2021

They are the best help you thought the whole process More

by mkowaleski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean and Christian
Aug 28, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

We're here to help every step of the way! We're so glad our team was so attentive and that it made your visit so wonderful. From the Van Horn Chrysler Dodge Jeep Ram of Plymouth team, thank you and drive safely!

August 03, 2021

Solid crew and Corey made my bday gladiator an easy purchase! More

by Travisbbg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Gill
Aug 04, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Thanks for the stellar review, Travis - and congratulations on your new Jeep Gladiator! We're glad the Van Horn Chrysler Dodge Jeep Ram of Plymouth team helped make your birthday a little extra special. Safe travels and see you next time!

July 30, 2021

Worked with Patrick Greene. His service and experience was great. He walked us thru the whole process. Would recommend him to anyone. He was very knowledgeable with everything he explained. We asked plent More

by Justinfrank95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Greene
Jul 30, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Thank you for letting others know what being a guest with Van Horn Chrysler Dodge Jeep Ram of Plymouth is like! We are happy to hear that you had such a successful experience working with Patrick and will be sure to pass along your kind words. Take care!

July 30, 2021

This dealership will forever leave me both flabbergasted and annoyed. I called in response to an ad on a 2021 RAM TRX, they had posted for sale at MSRP. All seemed well at first, salesman was good, the d More

by Arman13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Gardapee, Josh DeVriend
Jul 30, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Arman - We are very sorry about this. There were too many hurdles to jump through that were going to cause titling and registration issues. We chose to reserve our right to go another path. We never meant to insult or offend you. If you would like to discuss this further, please reach out to Gabe Bennin, Sales Manager, at 920-400-1456. Thank you.

Jul 30, 2021 -

Arman13 responded

Hi, thanks for the offer but I really don’t see a need to call and discuss this any further with Gabe. Your dealership never even took the time to explain the situation to me and what the reservations even were. Hence why they sent me all the final paperwork to sign which, by the way, did arrive further adding salt to this wound. The GM or anyone on your team for that matter, could have easily got on the phone with me and informed me of any concerns. Then calmly said something “profound” such as: “We’re sorry but we don’t feel comfortable proceeding with the deal as it stands, unless you register and title it elsewhere”. (You can keep this for your basic customer service manual) This would have been a far more reasonable way to speak to a customer. And you know what? I would have done it! Why? Because #1. I really wanted the truck. #2. I have the funds to do so and #3 My bank was even offering to provide more on the deal. So, you’re 100% correct, in that your GM did decide to reserve your rights to go down another path which was to call me in order to repeatedly accuse me of trying to steal your 2 bank pre-approved vehicle. Not once did anyone even bother to explain the situation to me or seek any positive resolution. I answered the phone and was immediately being berated and accused. No matter how much I attempted to figure out what was even going on, all I kept getting from what I could only describe as a robot (probably in a tie), was “People try to steal our cars, and we don’t want to do business with you…People have stolen so many cars from us…No deal... No deal…Cars stolen in the past…”. This might be normal acceptable behavior at your dealership but don’t think anybody should be subjected to what I went through during this entire ordeal, especially from someone who claims to be a GM. Therefore, I too am choosing to reserve my right to let people know especially those who have served and have credentials from having moved across the U.S, that they too can be accused of being thieves by trying to the purchase the vehicle of their dreams through your dealership.

July 26, 2021

Experience was awesome. I literally researched the truck about one day ago and it was everything I needed at the right price at the right dealership! More

by Hsoldan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Walsh
Jul 26, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Thank you for taking the time to share! Hearing that you had such a successful purchase experience working with the Van Horn Chrysler Dodge Jeep Ram of Plymouth team made our day. Drive safely in your new truck, and we hope to see you again down the road!

July 23, 2021

Mike Tasche of Van Horn made my vanlife dream come true. He is kind, professional and will do everything in his power to satisfy you. More

by Dahlia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tasche, Donna Tasche
Jul 25, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

Thank you for the excellent feedback, Dahlia! We're glad Mike has been such an asset to you in your van life journey, and we appreciate your support! Come back soon!

July 19, 2021

Worked with Patrick Greene on my lease end Jeep Grand Cherokee. Ended up buying my vehicle, Patrick was great with giving my options and helping me with the buying process of my vehicle. I live an hr awa More

by James119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Greene
Jul 20, 2021 -

Van Horn Chrysler Dodge Jeep Ram of Plymouth responded

James - thank you for reviewing Van Horn Chrysler Dodge Jeep Ram of Plymouth! We're happy to hear that Patrick was such an asset throughout the leasing process, and we're grateful for your business! Enjoy your Jeep Grand Cherokee!

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