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Van Horn Chrysler Dodge Jeep Ram of Plymouth
Plymouth, WI
1,200 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,200 reviews
April 09, 2011
we were looking for a van and went to a lot of places. I was very happy we stopped at Van Horn Dodge. We got a great van for a great price. My mother and father went with us to find a van and they also have was very happy we stopped at Van Horn Dodge. We got a great van for a great price. My mother and father went with us to find a van and they also have a town and country after they saw are van they like our town and country limited better my dad said his next one will be like the one we got. I love the color and all the extras it has. Our salesman Bob went way out of his way to make sure we got what we wanted and very nice to work with he will do his best to make sure your happy. Thank you Bob your a great salesman. Take care the Wilson Family More
by jtjddw
Employees Worked With
Bob O Connor
April 08, 2011
I had a wonderful experience working with Matt VandeCastle at Van Horn Dodge. I am a very picky car buyer and I know just exactly what I want, and Matt worked to find the perfect fit for me. I am VandeCastle at Van Horn Dodge. I am a very picky car buyer and I know just exactly what I want, and Matt worked to find the perfect fit for me. I am very hppy with my new Chevy Trailblazer and I will do business with Matt at Van Horn Dodge again. More
by rstalbaum
Employees Worked With
Matt VandeCastle
April 08, 2011
I was convinced to drive to this dealership from the far west side of Milwaukee by Adam and Josh to test drive a vehicle that was advertised on their website. I was lied to over the phone about some of the west side of Milwaukee by Adam and Josh to test drive a vehicle that was advertised on their website. I was lied to over the phone about some of the equipment that was on the vehicle and when I got there (70+ miles away) they tried to upsell me to the next model vehicle that cost $4,000 more. Many of the used vehicles they have in inventory have been reacquired by the manufacture because of major problems the original owner had experienced. I would not recommend going here unless you are interested in a lemon or the old bait and switch. More
by SayNO2VH
Employees Worked With
Josh and Adam
April 08, 2011
Kelly made my car buying experience very easy. She gave me all the information that I wanted up front and answered all my questions promptly. She and Josh had all the paperwork ready for review and walked me all the information that I wanted up front and answered all my questions promptly. She and Josh had all the paperwork ready for review and walked me through every option. Oh and the price was great too! More
by dcab23
Employees Worked With
Kelly and Josh
April 06, 2011
Excellent experience. I wasn't expecting to leave with a vehicle, but Troy made it too easy. I feel I got a great deal. I got what I wanted for my trade in and found the exact vehicle that I wanted. The vehicle, but Troy made it too easy. I feel I got a great deal. I got what I wanted for my trade in and found the exact vehicle that I wanted. The whole process was fast and everyone involved was very nice and professional. More
by kycher
Employees Worked With
Troy Lucas
April 05, 2011
My first time purchasing a vehicle and I decide to take my money and time to Van Horn Dodge. The service was good, everyone was helpful. However there was some issues in which I felt was worth mentioning my money and time to Van Horn Dodge. The service was good, everyone was helpful. However there was some issues in which I felt was worth mentioning. After my folks and I drove the car we spoke with Troy to sign the papers to purchase the car with some request made such as changing the all four tires, fixing the scratches on the outside and inside of the vehicle, the dents on the back and front of the vehicle, and the rear bumper as the vechicle got in a crash before in which the rear bumper was not fully repair properly. Troy eagerly mention "don't worry about it ... we'll take care of it". Obviously if they can take care of it why wouldn't I buy it; also the manager said "we'll take care of it". When begining the paper works we mention we want to finance with a third party as their rate is lower that Van Horns' +6% APR. Obviously Troy had to try to somehow convince us to finance it with his dealership so he went ahead and said if we don't finance with them they won't be able to fix the parts as mention from before. Even still my folks and I began to reconsider purchasing the vehicle here, but Troy then CLAIMS that they are able to match whatever offer, APR, the third party can offer. So obviously we agreed then to go ahead with the paper works, WRONG CHOICE! I then spoke with another representative who informed the APR can't be match and that it'll be +6%. At this point my folks and I was frustrated as we were misinformed but this agent attempted to help but getting some sort of discount to give us downto a +4% APR, which was okay but not like how Troy mention it. After this Troy comes in gives us a check made out for $500 for tires so we can go find some and replace it ourselves. WHAT!? Obviously the agreement was for Van Horn to replace it not for me to find some tires and have someone else replace it. Plus $500, from before Troy mention tires can be about +$700 but he end up giving only a check for $500. Obviously just because I'm Asian, Van Horn Dodge thought that I don't know there's a difference between $500 and +$700. So I refuse the check and said Van Horn needs to replace the tires as agreed before. So after all paper work done I took the vehicle home and a week or two later a representative from Van Horn comes and takes the car back to make the repairs. So coming to a third week I was able to go back to the dealership in hopes of viewing a nice fix up car, WRONG! When I saw the car the only this that was done was just changing of the tires. The scratch marks and dents was still there and the bumper was not even touch. xxx! The manager as he handed us the keys, was quite impatient and pretty much ran off while me and my dad were inspecting the car to see if it was fix. When I ask why the scratches was not fix, the manager reply, "We said we'll try to fix it not take it will come off". So pretty much saying you just got SCREWED OVER! Also seeing how the tires are new there would've been some sort of warranty on it which the manager didn't even bother to give to me so I had to go into the service shop and get it myself; by the way the tires that was replaced on the service form I received was +$700 (check $500 for +$700 tires replace at Van Horn, I don't think so). Overall my experience at the Van Horn Dodge dealership was quite a disappointment. I wouldn't recommend this dealership despite some of the good cars and some of the good customer service treatments I received throughout the experience. More
by herw6814
Employees Worked With
Troy
March 29, 2011
This was my first car buying experience and it was a great one. I had contacted the dealership from home about a car that I saw online. I then arranged to meet at the dealership to take a look at the ve great one. I had contacted the dealership from home about a car that I saw online. I then arranged to meet at the dealership to take a look at the vehicle. Everyone was extremely friendly and helpful and I will go back again when I need another car! More
by pentium4dude
Employees Worked With
Mark Sloan
March 28, 2011
The people from Chuck Van Horn were very patient with me --I was trying out everything looking for just the right vehicle and they made the process very easy. I went away feeling good about the deal made an --I was trying out everything looking for just the right vehicle and they made the process very easy. I went away feeling good about the deal made and the vehicle I chose. From sales to service including the support staff -- they made me feel comfortable. A nice place to do business with. More
by terrye
Employees Worked With
Robert O'Connor, Dick Strong, Mark Shuman and Sunday Strong, Richard Strong
March 27, 2011
We went in looking ready to buy one particular vehicle. It turned out that this model didn't suit our family. Kelly worked with her manager to find a vehicle that did suit us and adjusted their price to m It turned out that this model didn't suit our family. Kelly worked with her manager to find a vehicle that did suit us and adjusted their price to meet our needs. Fantastic experience! I would recommend this dealer to anyone. More
by denamur
Employees Worked With
Kelly Lentz
March 27, 2011
We have purchased several vehicles from Van Horn in the past and we are always very pleased with the outcome. The staff is knowledgeable and friendly and are definitely willing to listen to the customer. W past and we are always very pleased with the outcome. The staff is knowledgeable and friendly and are definitely willing to listen to the customer. We will be back to Van Horn for future car purchases for sure. Thanks Rodney, Adam, and Mark for making our purchase and easy and happy one! More
by SRMeyer22
Employees Worked With
Rodney, Mark, Adam, Adam Gaedke
