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Van Horn Chrysler Dodge Jeep Ram of Plymouth
Plymouth, WI
1,205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 27, 2011
My experience with Robert O'Conner & Christina Kolar was extremely pleasant. Purchasing a vehicle is stressful to begin with and is not an easy process. In this case they both made the process painless. was extremely pleasant. Purchasing a vehicle is stressful to begin with and is not an easy process. In this case they both made the process painless. Everyone I met at Van Horn was very polite and professional. I would recommend Van Horn to friends and family for auto purchases. More
by FVerhagen
Employees Worked With
Robert O'Conner, Christina Kolar, $ Evert
June 27, 2011
Mark was very pleasant to deal with and did not pressure me like many dealer sales men will sometimes do. On my second visit the truck had some cosmetic issues that I did not like so it was sent to the sho me like many dealer sales men will sometimes do. On my second visit the truck had some cosmetic issues that I did not like so it was sent to the shop and three days later looked nearly brand new. Trade in offer and financing was great. Overall very painless experience. More
by soerensd
Employees Worked With
Mark Sloan
June 26, 2011
I enjoyed the online site and it did help me decide what car I wanted. They were not pushy and ask what I needed. It happened in one day. I love the car and the service and products I got. car I wanted. They were not pushy and ask what I needed. It happened in one day. I love the car and the service and products I got. More
by amber6049
Employees Worked With
Christian Lierise,evert droppers,Christina Kolar, Christian Lorier
June 25, 2011
By far the most smooth and hassle free vehicle buying experience I've ever had. The van we purchased was missing a few things (dvd remote and headphones), and they had brand new ones shipped to us within experience I've ever had. The van we purchased was missing a few things (dvd remote and headphones), and they had brand new ones shipped to us within days of driving the vehicle home. They will work hard to get you the vehicle you want for a fair price. The only negative was that the customer service was good...but only when you could get it...what I mean is that the salesman were very busy and seem to try to do multiple sales with multiple customers at the same time...other than that it was a great experience! More
by jland7
Employees Worked With
Roy, Roy Edwards
June 24, 2011
Roy was very polite and great to work with. He answered Roy was very polite and great to work with. He answered all the questions I had and made the experence a positive one. I will be telling all my frien Roy was very polite and great to work with. He answered all the questions I had and made the experence a positive one. I will be telling all my friends and family to go to Van Horn Dodge to see Roy!!! More
by RayF51
Employees Worked With
Roy Edwards, Roy Edwards
June 24, 2011
I am extremely happy with the sales staff at Van Horn. When I ordered my car they were very knmowlegable of the car and the options. Jenny and Rodney are the freindliest people I ever dealt with when orde When I ordered my car they were very knmowlegable of the car and the options. Jenny and Rodney are the freindliest people I ever dealt with when ordering a new car. When I picked up the car Jenny helped me with all the questions I had as far as setting up the acessories. More
by Sue Utecht
Employees Worked With
Jenny Krebsbach and Rodney Steffen
June 22, 2011
We were not in the market for a new truck, but had been having issues with our old one. Paul Miller contacted us out of the blue and asked how much we wanted for our old truck. We gave him a price, and s having issues with our old one. Paul Miller contacted us out of the blue and asked how much we wanted for our old truck. We gave him a price, and surprisingly, he agreed - no hassle! We visited the dealership that same day and fell in love with a blue Dodge Ram 1500 Hemi. Paul explained the features very clearly and thoroughly and we drove it home that day. The price was very affordable and fair and the maintenance package will save us money in the long run, since we keep our vehicles for a long time. The employees at Van Horn Dodge, from the sale rep to the woman who took our picture, all treated us with kindness, courtesy and respect. There was no pressure at all to buy; however, because of the way they treated us, the quality of the product and the fair price, we WANTED to buy from them. We recommend them highly. Thank you!!! More
by markritger
Employees Worked With
Paul Miller, Rodney, Tina, Evert, Mark, Paul Miller
June 20, 2011
We made the trip from Chilton after checking out online what was available in used trucks and were very pleased with our experience. The deal we made on our new truck was great! We had done a lot of shop what was available in used trucks and were very pleased with our experience. The deal we made on our new truck was great! We had done a lot of shopping around before coming to Van Horn Dodge where we received the best price. We were very pleased with the great staff, especially Christian our salesman who got us the price we wanted - thanks Christian! Paul & Cindy More
by ckorb
Employees Worked With
Christian Lorier, Evert Droppers, Christina Kolar, Christian Lorier
June 15, 2011
I initially found the vehicle I was interested in online at Van Horn Dodge in Plymouth, WI. Van Horn is about 1 1/2 hour drive from where I live so I didn't want to make the trip down until I knew I was goi at Van Horn Dodge in Plymouth, WI. Van Horn is about 1 1/2 hour drive from where I live so I didn't want to make the trip down until I knew I was going to get a good price on the vehicle. Paul and I negotiated over the phone and everything went just fine. Once the price was agreed upon, Paul said the pricing was only good that day and wanted me to come down immediately to get the vehicle. Because it would have taken several days for me to complete the financing with my bank, Paul suggested that I just write a personal check out to them to "Hold" on to until the check from the bank came through. He assured me that they did business like this all the time and it was not a big deal at all for them. So I decided to move forward with it. I made the trip down and picked up the truck. Upon seeing the truck in person, I found quite a few major scratches on it that were not noticeable in the pictures online. He then sold me on the fact that he would arrange for the vehicle to be brought back in after the purchase for the detail shop to take care of the scratches for me free of charge. He told me it would take the better part of a day to fix as some of the scratches were quite deep so I should plan on bringing the vehicle back and dropping it off one day, taking a loaner vehicle home from them and then returning the next day to pick my vehicle back up. I agree and went home that day with a new vehicle (Friday). Where things started to go wrong was on Tuesday when I received a notice from the bank stating that my account had been overdrawn. Low and behold they had cashed the check! After they had assured me up and down that they would not do this, they did. I immediately called to talk to someone at Van Horn to discuss the issue. I had to call four different times before I actually got in touch with Evert (finance guy). I explained to him what had happened and, in turn, he simply laughed out loud and told me that it was a simple mistake. Simple mistake for them maybe! Keep in mind we're talking $22,000 here! As with most people, I certainly didn't have $22,000 in my bank and incurred many different fees from this on top of having to try to explain the situation to my bank several times. After this fact the financing had been completed through my bank so they had ALSO sent them a check for $22,000. At this point Van Horn had double the money they should have. Again, I had to call Evert back and explain this to him of which he asked "How is this possible?". Errrrrr After several phone calls, emails, bank discussions, etc. I did finally get my money back about two weeks later and Van Horn did cover the bank charges I had incurred. What a mess. After this fiasco I still had to get my truck scheduled back in to have the scratches fixed on it as promised. When I called Paul Miller back to schedule the appt., he had no clue what I was talking about - of course. Long story short, I did end up taking the truck down to get fixed. They did not have me drop the truck off as he promised. I had to drive the truck down, wait in the waiting room for it while it was fixed, and then drive home the same afternoon. Overall the time they spent on the truck was about 1 1/2 hours as compared to the "better part of a day" as promised. Needless to say, the scratches were not fixed. All they literally did was wash and wax the vehicle which I could have done myself at home and saved a LOT of time. That's my experience in a nutshell and not a good one at that. Obviously I would recommend you NEVER write them a check to "Hold" a vehicle unless you have the funds to cover it. And if they promise they will take care of something after the sale of the vehicle - Get It In Writing! Lesson learned. More
by tapierce
Employees Worked With
Paul Miller (Sales) Evert (Finance)
