Van Horn Chrysler Dodge Jeep Ram of Plymouth

I purchased a 2011 Jeep Grand Cherokee Overland with 6,000 miles on it from Bryan Fiecko. Bryan was a pleasure to deal with and his follow up was excellent. I also had a 10+ experience with Josh Koon 6,000 miles on it from Bryan Fiecko. Bryan was a pleasure to deal with and his follow up was excellent. I also had a 10+ experience with Josh Koon in the business office. Josh couldn't do enough to help me understand my purchase options. I intentionally did not rate "Friendliness" or "Overall Experience" as I do not want this survey to reflect on the two gentlemen I just mentioned. My experience is sharply tainted due to a bizarre conversation I had with one of their used car sales managers, Adam Gaedke. I am also a sales manager and have yet to see a market segment that responds to threats and intimidation as a sales closing tool. I'm not sure Adam is positioned correctly at this dealership. He could certainly benefit from some good customer relations training, possibly Stephen Covey. The Jeep arrived "as advertised" in mint condition and I am very happy as it is the vehicle I have been searching for. It did come without a temporary tag which I am waiting for today. The title clerk, Angie, was very helpful in finding out what happened and getting it rectified. More

This is the second time I have purchased a vehicle from Bob at Van Horn Dodge in Plymouth, WI. I returned because Bob is very helpful finding the type of vehicle I need that fits into my budget. Most recen Bob at Van Horn Dodge in Plymouth, WI. I returned because Bob is very helpful finding the type of vehicle I need that fits into my budget. Most recently I traded in my Dodge Charger for a Dodge Ram. The new vehicle is beautiful and tough all at once. Low miles and an affordable payment! I don't live in Plymouth, I drive all the way from Fond du Lac because the service I recieve from Bob and others at Van Horn is above and beyond what I get in my hometown. I have already purchased 2 vehicles and I'm sure I will purchase my next one from them as well! More

I had a very pleasant experience at Van Horn Dodge. All staff exhibited good friendly service and did not seem to put too much pressure on you to purchase a car. They seemed to allow for car buying to take staff exhibited good friendly service and did not seem to put too much pressure on you to purchase a car. They seemed to allow for car buying to take place at the pace you desired. More

We found a used Town & Country minivan on Van Horn's website so we made the drive to see it from Milwaukee. Our sales man was very thorough, and Rodney worked with us until we were satisfied. We bough website so we made the drive to see it from Milwaukee. Our sales man was very thorough, and Rodney worked with us until we were satisfied. We bought the van and were very pleased with the process. More

The salesman was very informative and showed us exactly what we were looking for. It was nice to see such a large selection of vehicles. what we were looking for. It was nice to see such a large selection of vehicles. More

good experience and felt comfortable working with Mark. Not a pushy get the deal done salesman. Was busy with others but still was able to help me get the vehicle we needed and hope it gives us the piece o Not a pushy get the deal done salesman. Was busy with others but still was able to help me get the vehicle we needed and hope it gives us the piece of mind needed in todays travels. More

They were willing to deal with me. I got a fair amount for my trade in and I bought a truck for Bluebook price. They included a towing package, which I asked for, valued at $550. I think the one thing tha for my trade in and I bought a truck for Bluebook price. They included a towing package, which I asked for, valued at $550. I think the one thing that really stood out was the huge inventory they have!!! I was able to test drive several trucks of the same type that I wanted. I will definately go back to Van Horn when I need to buy a truck again. More

I made a random internet search looking for a Jeep dealer near my wife's family in Wisconsin. Bob called us promptly after I requested more information on the 2011 Compass, and was very helpful with my ques near my wife's family in Wisconsin. Bob called us promptly after I requested more information on the 2011 Compass, and was very helpful with my questions regarding the possibility of the purchase. My wife and I live in North Dakota, and Bob was very helpful as we tried to decide between buying at home, or making a trip to visit her family. Bob answered all of our questions and made our decision very easy. Josh also spent a good deal of time with us talking about our financing options. This was our first new car, and first major purchase on credit, and the Van Horn team did a fantastic job of helping us through this purchase. Even though we live in North Dakota, I would absolutely use the Van Horn team for our next vehicle purchase. I have been very pleased and impressed with everyone we dealt with at Van Horn Dodge. More

My husband who is a medical retired Marine has been dreaming of having a Mega Cab. So I decided that after being injured in Iraq he well deserved this. So we had looked around at other dealers and came dreaming of having a Mega Cab. So I decided that after being injured in Iraq he well deserved this. So we had looked around at other dealers and came to Chuck Van Horn in Plymouth. Our sales person was awesome he worked with us and did what ever it took to help us purchase the truck. I can actually say that all involved with the sale were great. That is why we rated this way. The only thing that disappointed us was that the truck wasnt washed or polished up. We live over an hour away so the carwash thing is not an option with us. More

We found a mitsubishi raider online offered by Van Horn. I was on a strict budget and not sure if I could afford it. However, given the rarity of these trucks in the option package I was looking for nessesi I was on a strict budget and not sure if I could afford it. However, given the rarity of these trucks in the option package I was looking for nessesitated the 1.5 hour trip. I was a little hesitant about driving that far but Christian and staff made up for it. When we pulled up, he had it washed and parked in front just as he promised. We were immediately greeted by another associate and told Christian was finishing up with another customer and he would be right out. In the meantime my wife and I gave the vehicle a complete look over. I checked out all the mechanical operations while the wife checked out all the cosmetics. The truck was clean and all mechanics seemed to be in good condition. Christian was soon with us and had a very freindly non-pushy attitude. After a nice test drive, I liked the truck but still was a little concerned it may be out of my payment range. Christian and I worked out a few details and he provided an auto check report and worked out the pricing details with a professional mannor. Although it was getting late, I asked to take a break for dinner as I am an impulse buyer if it's something I want and I wanted to make sure I was making the right decision with my wife. Christian and staff were just as patient with us then as the start of the day and worked with us on the financing to get the price that I was comfortable with. I work construction and some times are good, some times tight so being able to make consistant payments is important. We decided this was the truck for me and the paperwork flew by and I was on the road with my truck a short while later. The thruk was missing the owners manual but as Christian promised, it arrived in a timely manner, which I was concerned with as some dealerships may drop the ball after the sale has been made. I also recieved timely responses from Christian when I contacted him for a repair and maintence report performed by the dealership as I was having my mechanic give the truck a full maintence workover to make sure I wouldn't have anything to worry about for many miles. Again very important for working on the road. Overall, I am very satisfied with my purchese from Van Horn and I am happy I had the opportunity to work with Christian. He made a very important decision less stressful and helped me make the decision for the truck I was looking for. More