Van Horn Chrysler Dodge Jeep Ram of Plymouth

It was a rainy day. We were out searching the lot, on foot, for about 20 minutes, and were not approached. We walked into the dealership and we were finally approached and led to Mark. We were not pl foot, for about 20 minutes, and were not approached. We walked into the dealership and we were finally approached and led to Mark. We were not planning to buy a car that day, though we were looking to. Instead we walked out of the dealership with a nearly new 2011 Dodge Durango Crew. We are very pleased with the SUV. I am definitely impressed with the vehicle. Everything involved in purchasing the car went smoothly. One minute we are talking about purchasing the car, the next we had the car purchased. I only gave the pricing a good, even though they did show me various price sheets comparing the Durango with other's in the area. The thing about price comparison is that you have no idea whether you are comparing it with a similar model as far as what it is loaded with. Give me a price comparison that way, with miles, and I would be far more impressed with the figures. Also, we discovered later that our car didn't have as many of the bells and whistles it could have, which leads me to question the price on this particular model. The only other downfall is that one set of keys does not work correctly. The car simply does not recognize them. This is after the dealership tried to repair them twice and told me that they did the second time. They only "appear" to work when the set of keys that does work is nearby. Overall, I was very impressed with the service of the dealership. More

The staff at Van Horn Dodge were wonderful. They were so friendly, and really went the extra mile to help me find a vehicle that was right for me. I really enjoyed my experience. friendly, and really went the extra mile to help me find a vehicle that was right for me. I really enjoyed my experience. More

I have bought several cars from this dealership over the I have bought several cars from this dealership over the years,and as the years go bye this dealership improves in all expectations everytime i visit I have bought several cars from this dealership over the years,and as the years go bye this dealership improves in all expectations everytime i visit them. They have a Great selection,They listen to my needs and don't try to push me in to anything else than what i came in to there doors to try and acomplish. When i visit them i have somthing in mind, price, selection, etc.I ask if they can achive it? They see what they can do. If not they let me know, we then discuss possible other options. A simple yes or no on my part or theres and the discussion ends with no hard feelings on either side. I have had a couple different sales people over the years that are no longer employed, but Roy, whom i have delt with the last couple of times has been great along with his manager Adam. Both are down to earth nice guys.I will continue to give them my first opertunity for my car purchases. I usually purchase used cars and have not really had to many problems with them, where as that i had to see how they would handle the situation.So most of this review is related to the original purchase of a car. If i was not so impressed with these couple of guys and Everts smooth financing, I would not have even bothered to write this review. Thanks Guys. P.S. Chuck, Nice X-mas bonus for these guys. :) More

I was looking for a new dodge nitro, van horn had one. I call to make an appointment to test drive it I fell in love with it. the price was lower than I expect it to be,not only that it had a lot of feature call to make an appointment to test drive it I fell in love with it. the price was lower than I expect it to be,not only that it had a lot of features on it that I couldn't afford.when I was on the internet looking those same features had the price much higher.Mark Sloan the salesman he was not one of those overbearing types.I enjoyed doing business with him.Brian got me finance quick without hidden charges.They are my HEROES.I recommend Van Horn Dodge in Plymouth, WI. I am a customer for life. More

I called ahead and requested 3 cars to be pulled for test drives. I called in advance because I knew the lot was super packed with vehicles and its a nightmare getting them out. Upon my arrival at my prede drives. I called in advance because I knew the lot was super packed with vehicles and its a nightmare getting them out. Upon my arrival at my predetermined appointment I found none of the cars where pulled. None of the car keys or information was gathered and I find out while test driving the first 2 the 3rd was already sold. After deciding on 1 of the vehicles I previously selected to test drive we filled out the paperwork with the understanding 2 problems with the car were already diagnosed and parts ordered. A week later we find out the problems were NOT diagnosed and upon our reminders of the problem an appointment was set up to fix the problems. While the car was being repaired I decided to protect myself and inquire the status of the repair and found the work order only had 1 of the 2 repairs listed. After another couple phone calls the work was done to my satisfaction and we where now satisfied with the purchase. Dealer did offer a gas card and free oil change for the communication errors at the dealership. Overall I would recommend with caution. All issues were resolved with friendly and apologetic staff. But be certain of the purchase, get all details in writing and follow through staying positive while working through the purchase. More

We came in to buy a specific van, we called the internet person and she said that it was available, but when we got there it was not. We were not happy, Josh D. helped us find another vehichle to our likin person and she said that it was available, but when we got there it was not. We were not happy, Josh D. helped us find another vehichle to our liking. He is a great saleman for you we spent $8,ooo more than what we planned, but were very happy with what we bought. More

Tina from Internet Sales made the first contact and encouraged me to come in on Black Friday as I was considering a test drive on one of their vehicles. She told me I would get a special deal that day encouraged me to come in on Black Friday as I was considering a test drive on one of their vehicles. She told me I would get a special deal that day. Josh was busy when I came in, but made time for me and made a deal for my trade on one of their vehicles. I felt they were fair and after some negotiating we came to an acceptable trade deal. Vehicle needed some service and follow up items and Carrie from the Service Department followed up on those very well with me. She was pleasant, courteous, and helpful. I am glad to have had a good experience with them and to have this vehicle. Thanks for a good experience. More

i went to vanhorn and literally walked out with with car keys in hand within 2 hours.... never heard of before! No jokes here. in and out.done. keys in hand within 2 hours.... never heard of before! No jokes here. in and out.done. More

My experience at Van Horn Dodge was terrific. Being from the Fox Valley area, Van Horn Dodge was able to work with me through internet and phone services before I made the decision to make the hour and a ha the Fox Valley area, Van Horn Dodge was able to work with me through internet and phone services before I made the decision to make the hour and a half long trip to test drive a vehicle. They were able to offer me a 4x4 used vehicle with low miles at a price I couldn't find anywhere in the Fox Valley. Christian was extremely helpful and was flexible with me when it came to test driving a vehicle. He knew my expectations of the vehicle I needed to have and met all of them when he found my new Jeep Liberty. I have had my vehcile for a full month now and have absolutely no complaints. I would definitely use Van Horn Dodge in the future for another vehicle. More

This was my first time buying a car. I was able to get all my questions answered and get a lot of help to make sure I was making a smart purchase. I felt very comfortable and confident in my purchase wit all my questions answered and get a lot of help to make sure I was making a smart purchase. I felt very comfortable and confident in my purchase with the dealership. Brock made sure all my questions were answered timely. I recommend this dealer to anyone looking to by a car and have it be an enjoyable experience. More