Van Horn Chrysler Dodge Jeep Ram of Manitowoc

Unexpected happiness! I had owned an '08 Jeep Grand Cherokee, but was having ignition problems with it. Although the latest repair was under a recall and wasn't going to c I had owned an '08 Jeep Grand Cherokee, but was having ignition problems with it. Although the latest repair was under a recall and wasn't going to cost me anything to have it repaired (3rd time), I decided to take a look around the lot while waiting for the service work to be completed. (By the way, the service department was wonderful by giving me an appointment within less than 24 hours of my reporting the issue.) I had absolutely no intention of purchasing a new vehicle on this day and had seen a Renegade at the Chicago Auto Show in February 2015 and thought it was a piece of junk. However, I had a strong affinity for a white 2015 Renegade Latitude on a special sale at 1st Chrysler. Andrew approached me and introduced himself and was extremely pleasant to talk with. No high pressure or gimmicks, and as a female perusing the lot by myself, I felt 100% respected. I truly laughed out loud when he stated that he would do his best to "set me up with the Renegade to take it home today." Again, I had no intentions of purchasing a vehicle at all. I took a test drive though, and had to admit that my original impression of the Renegade from last year was not accurate; it was indeed a great vehicle, and the options this particular Renegade had were perfect for my needs and wants. Andrew then had my current vehicle appraised and I was very pleased with a more than fair offer for it. Long story short; I had arrived at the dealership at 8:30 AM with a broken down '08 Jeep Grand Cherokee with almost 83,000 miles on it, and left at 2:30 in a brand new 2015 Jeep Renegade Latitude and I couldn't be happier. Andrew was also very helpful with the technology end of things by assisting me in setting up my phone with the car, and several other personal settings. I appreciated Andrew's professionalism, directness, honesty, and level or respect. I would not hesitate to do business with him again. Overall, I had a wonderful experience trading in and purchasing a new vehicle; something that can often be quite stressful and unpleasant at other dealerships. More

Jeep buying made enjoyable Saw a 2011 wrangler listed on the website that was in our price range and pleased to find it in even better condition than expected. Financed on site Saw a 2011 wrangler listed on the website that was in our price range and pleased to find it in even better condition than expected. Financed on site for a lower interest rate than our local bank could give us and was out the door with the jeep in only a couple hours. More

2016 Jeep Renegade Andrew was a great salesman and great teacher for our son who never drove a manual before. We are all very happy with the purchase and working with An Andrew was a great salesman and great teacher for our son who never drove a manual before. We are all very happy with the purchase and working with Andrew and Tayler. More

I wouldn't go any other place for car service. THANKS! My PT Cruiser is just about 10 years old and I have been no place but to First Chrysler for services. I have always been satisfied with the work don My PT Cruiser is just about 10 years old and I have been no place but to First Chrysler for services. I have always been satisfied with the work done and very impressed with the Professionalism and Courtesy that I have received from the staff. Don't ever leave Manitowoc. Thanks. Helen (Dunderdale-Hall) More

Excellent customer service! Arrived at the dealership and was greeted by an associate who was excellent at providing information about the car we were interested in and was extre Arrived at the dealership and was greeted by an associate who was excellent at providing information about the car we were interested in and was extremely helpful when addressing our questions and concerns. Zach Norman was the representative that guided us through the process and was a delight to work with. He never rushed us or made us feel like we were in a hurry. I would highly recommend this dealership to anyone looking for a new or used car! Great cars AND service! More

Great car buying experience I was completely satisfied with my entire experience. It was very busy when I got there but I still didn't wait long for a sales associate to help me. I was completely satisfied with my entire experience. It was very busy when I got there but I still didn't wait long for a sales associate to help me. I had called ahead so he already had the vehicle waiting for me. I worked with Joe and he was able to answer all my questions. They gave me a very fair trade in price as well. The van I purchased hadn't been detailed yet so I had to come back a few days later to pick up. They had everything I needed ready and waiting. I would definitely recommend them to anyone looking for a vehicle! More

Worth every Mile I drove get to First Chrysler I drove 86 miles one way to purchase my Used Jeep well worth my time and mileage to secure a very good Deal. I'm very pleased in the way I was treated I drove 86 miles one way to purchase my Used Jeep well worth my time and mileage to secure a very good Deal. I'm very pleased in the way I was treated by Rosie Golke, she knew every thing about the truck I purchased, and let say it had a lot of Extras and Rosie done an excellent job explaining not just one or two of the options but everything. Rosie did not have to go find out more info about the truck she knew everything. I will come back again to purchase move cars from Rosie Golke in the future....Thank You. Jack More

Fast...Good Job Oil and Oil Filter Change...Tire Rotation Plus normal Routine Service inspections...All done well...and quickly...and at a fair cost...The Service was Oil and Oil Filter Change...Tire Rotation Plus normal Routine Service inspections...All done well...and quickly...and at a fair cost...The Service was fast and well done... More

Friendly/Easy People to Work With I drove the hour and a half to First Chrysler for a specific used Jeep that I saw on-line. When I drove in someone else was climbing in to tea drive s I drove the hour and a half to First Chrysler for a specific used Jeep that I saw on-line. When I drove in someone else was climbing in to tea drive so I went into the dealership and the first salesman I talked to (Joe Gaiovnik) was very helpful in so many ways. First of all he was willing to help even though it was his day off and he was just trying to get some paperwork cleaned up from the previous day. To make a long story short I was in a hurry that day to get to a sporting event for my daughter and Joe and the dealership allowed me to leave my vehicle which I was going to be trading in and take the Jeep for the night to make sure it was the right vehicle. When I came back the next day to talk numbers Joe worked with me to get the trade-in number where we could both be happy. The last thing Joe did that was very impressive was spend 1 ½ to 2 hours making sure the vehicle was detailed and clean. If I ever need a vehicle and Joe is still there I will be looking him up again. More

reasonable people Thank you I love my new truck I wish I would of checked it out more to see it didn't have remote start or the trailer brake. now it will cost me 1000 Thank you I love my new truck I wish I would of checked it out more to see it didn't have remote start or the trailer brake. now it will cost me 1000 bucks to get it installed. Other than that you guys were pretty easy to work with. Thanks Brian Weimer More