Van Horn Chrysler Dodge Jeep Ram of Manitowoc
Manitowoc, WI
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New Dodge Ram Joe had too many things he was trying to do at one time (other customers). If he would have taken care of the customers as they came in, both he and Joe had too many things he was trying to do at one time (other customers). If he would have taken care of the customers as they came in, both he and the customers would have been better off. Other employee's could have helped the other customers. I talked to another lady in the parking lot that had been waiting for a while and she was walking if she didn't get taken care of shortly. I felt like I was imposing on him by trying to buy a new truck. Lots of cars to choose from and I think they were fair with me otherwise. Joe talks a lot, but does not listen to what you have to say. More
Great Review for Joe Joe was great from the beginning. He found the car I asked for, even though it was released the previous year. He had it brought to the dealership o Joe was great from the beginning. He found the car I asked for, even though it was released the previous year. He had it brought to the dealership on time and had it ready for us the same day. More
Overall worth it in the long run. David: Not going to lie, I was a little upset at first about the fact that we spent so many months looking for the right vehicle, set up a time to com David: Not going to lie, I was a little upset at first about the fact that we spent so many months looking for the right vehicle, set up a time to come look at it and buy it, and upon driving all that way and arriving there to find that it already was being sold. I do understand that there was no way for the dealership to know for certain that we were going to buy it, and it's certainly no ones fault. I did get over it due to the outstanding service of the salesperson, he seemed very knowledgeable at what he was doing, and was very patient with me looking for a new van. We came out with a great vehicle, and a great deal, and I thank everyone that was involved. More
Quick and easy. I would recommend First Chrysler. They answered all our questions, went out of their way to explain things and made the process quick and easy. I would recommend First Chrysler. They answered all our questions, went out of their way to explain things and made the process quick and easy. More
Excellent service I always receive prompt, thorough, and quality service when I bring our cars in for oil changes. In addition, the waiting area is comfortable and con I always receive prompt, thorough, and quality service when I bring our cars in for oil changes. In addition, the waiting area is comfortable and congenial. More
Tire repair/oil change The service advisor, Chuck, was very accommodating when I brought in my Town and Country for repair of a flat tire. The entire experience was done p The service advisor, Chuck, was very accommodating when I brought in my Town and Country for repair of a flat tire. The entire experience was done professionally, and the repair cost was comparable to other dealerships. Dan and Chuck were exceptional in their dealings with me about the tire. I always feel respected and appreciated when I bring any of my cars to the service department for work. Kudos to all. More
Andrew was very helpful and efficient As we are still the in early stage of deciding which will be our preference, after comparing with others, we are now more leaning to other models than As we are still the in early stage of deciding which will be our preference, after comparing with others, we are now more leaning to other models than the Jeep (no offense for your wonderful service what so ever, it's more personal choice than anything else). Should we have future need for a wheel, we certainly would not hesitate to contact you. Thanks again for your hospitality during our visit to your showroom and we really impressed by your professionalism! More
Great Experience !!! I was very impressed with the whole experience and my purchase! Andrew was more than helpful to me and I recommend him highly! Thank you again First I was very impressed with the whole experience and my purchase! Andrew was more than helpful to me and I recommend him highly! Thank you again First Chrysler! See you again when I'm in need of a newer car! More
TERRIBLE CUSTOMER SERVICE Drove almost 800 miles to pick up a truck and the key fob didn't work and cargo camera was broken. On a $45,000+ truck you would think they would mak Drove almost 800 miles to pick up a truck and the key fob didn't work and cargo camera was broken. On a $45,000+ truck you would think they would make sure everything worked first. Stated they would send us a key fob and never did because it was "backordered". Had to bug them constantly and our local dealer ordered one and had it in days. They stated they would refund us for what we paid the dealer. It's now a month and a half later and they still haven't sent us our refund check and won't respond to us. TERRIBLE CUSTOMER SERVICE More
Good, helpful. The crew was friendly and very helpful. They worked with me and the bank to ensure I could purchase the vehicle. They even dropped it off at my place The crew was friendly and very helpful. They worked with me and the bank to ensure I could purchase the vehicle. They even dropped it off at my place for me. More