Van Horn Chrysler Dodge Jeep Ram of Manitowoc

my oil change service at First Chrysler The fact that there are two lube service stations + 3 - 4 cars deep on each one tells me that there highly respected as a service center and while I'm The fact that there are two lube service stations + 3 - 4 cars deep on each one tells me that there highly respected as a service center and while I'm waiting I have access to a snack tray coffee and water and restrooms to pass my time thank you guys More

Serendipitous I found great prices here. I looked a lot of places. Brad Cooney and Laura Perez found the car I wanted. Brad was helpful, not pushy and very easy to I found great prices here. I looked a lot of places. Brad Cooney and Laura Perez found the car I wanted. Brad was helpful, not pushy and very easy to work with. Greg Fencl was knowledgeable, funny and straight forward. It was a good experience. More

Work not complete Water leaking into trunk. Was told that weatherstripping needed to be replaced for >$300. I okayed the repair. When the car was returned I checked the Water leaking into trunk. Was told that weatherstripping needed to be replaced for >$300. I okayed the repair. When the car was returned I checked the paperwork. The repair order stated that work was done and no water leaking occurred when it was checked. 2 days later I found the trunk again filled with water after a rain storm. I notified the service department again that there was water in the trunk. I told them it appeared to be coming from the rear tail light area and traveled to the spare tire compartment in the trunk. Also you could see the water stains on the carpet from previous leaking from the tail light. It appeared that the weather stripping was not causing the leaking problem. I asked if there would be a charge for more work since I had already paid $340 for a repair that did not fix the problem. They stated they would do the diagnostics free of charge. Service stated that both rear tail light gaskets had been the cause of the leaking. Did not charge for the gasket replacements. Thank you. More

Lack of experience and poor follow up from General Manager I would not recommend purchasing a vehicle through this dealer. Shop around, see what else you can find first. Nick did have a lack of experience, b I would not recommend purchasing a vehicle through this dealer. Shop around, see what else you can find first. Nick did have a lack of experience, but was helpful in finding the vehicle right for me. Pow, the General Manager did not follow up on multiple requests for information needed from me and my insurance company. Each request for information from Taylor was met with efficiency. Mixed customer service tends to make me shy away from using this dealer in the future. More

oil change service I traveled from Green Bay to get my second of two complimentary oil changes which I appreciated. But your express oil service is a joke. If your goin I traveled from Green Bay to get my second of two complimentary oil changes which I appreciated. But your express oil service is a joke. If your going to have your oil service men visit with each other all the while they should be working don't put the waiting room where your can watch them. Chrysler oil service in Green Bay is twice as fast and just as good. I'm only glad I didn't have to pay for this snail service. Sorry for the venting but this needs to be followed up on More

Work on work order not done Had to call parts Dept 3 weeks after ordering a pair of oem shocks because there is a disconnect between parts and service. Went in for a 2014 Jeep Gr Had to call parts Dept 3 weeks after ordering a pair of oem shocks because there is a disconnect between parts and service. Went in for a 2014 Jeep Grand Cherokee rear shock leak replacement at 10 am and the recall software for not going into park. Picked up car at 5pm and no software download was performed as promised when vehicle was dropped off. Service writer had no answer as to why it wasn't performed. More

TheTruckGuy My experience started with Andrew. His excitement and passion for First Chrysler's products definately showed. He helped me make the right choice on My experience started with Andrew. His excitement and passion for First Chrysler's products definately showed. He helped me make the right choice on the right vehicle and the entire team did well. I would most certainly recommend him and this dealership anytime! More

Good service I have been going there for a while now and always received good service, on a previous visit some things where not done correctly through some miscom I have been going there for a while now and always received good service, on a previous visit some things where not done correctly through some miscommunication. But after some phone calls things where cleared up and made right. More

Friendly and professional First Chrysler was a great place to buy my vehicle. Staff was very friendly and professional from the moment I walked in. Kept me informed the whole t First Chrysler was a great place to buy my vehicle. Staff was very friendly and professional from the moment I walked in. Kept me informed the whole time I was there which is much appreciated! I would recommend them to everyone. More

Outstanding/excelLent service We recently purchased a vehicle from first Chrysler. Our salesperson Brad was outstanding. Honesty Knowledgable helpful and no pressure sales. Every s We recently purchased a vehicle from first Chrysler. Our salesperson Brad was outstanding. Honesty Knowledgable helpful and no pressure sales. Every single person at this dealership made us feel special and like we were important to them. This is the best experience I've ever had when purchasing a vehicle. If you're looking for a vehicle I'd start here. I promise you won't want to go anywhere else. Highly recommend!!!!! More