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Van Horn Chevrolet of Plymouth
Plymouth, WI
886 Reviews
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Showing 886 reviews
August 17, 2012
Found Acadia on autotrader.com. Looked great with a great price so I talked with Sales Manager about a dozen times. Its about a 4 hour ride so I wanted to be sure. I was told its spotless. When I got there i price so I talked with Sales Manager about a dozen times. Its about a 4 hour ride so I wanted to be sure. I was told its spotless. When I got there it had a flat tire and all 4 windows where scratched worse than I have ever seen. We were going to leave when salesman came out with 2010 Acadia for a little bit more but looked alot better. Was told it was in very minor accident and was show clean car fax.accidents happen but I would think they would be inspected. Took it home and went on 2 summer trips with everything working perfect. Being short on time I decided to bring it through the car wash for the first time.I always wash mine by hand. The rear side window on drivers side and the rear passenger door both leaked water quite well. BUYER BEWARE.Probably nothing I can do but wondering if leaking window is a safety issue that could compromise the structural safety?Was told that the rear drivers side was in (minor)accident.Searching internet I have found several complaints of the same nature from this dealer. More
by mvtimm
Employees Worked With
Sales Manager
May 06, 2012
Last week me and my wife went in to Joe Van Horn Chevrolet to look at used vehicles cause we were looking for a vehicle better suited to trans port our granddaughter in than our extended cab truck. Chevrolet to look at used vehicles cause we were looking for a vehicle better suited to trans port our granddaughter in than our extended cab truck. Nick turned us on to a used Chevy Cruze with extremely low mileage. After a nice test drive, Nick answered our questions very well and started the ball rolling with the financing aspect of the purchase. Needless to say, we were guided through the whole process as painlessly as possible,signed the paperwork and were able to drive away a short while later in our new car. none of this would have been possible without the great work of Nick and Travis.Definitely coming back for my next vehicle purchase. Thank-you all! More
by USMC-85
Employees Worked With
Nick Dickens , Travis Lorenz
April 05, 2012
Nick and the entire staff went way above and beyond to take care of me and make sure I found a car that was perfect for me. The Test drive was great, sales process was friendly and not pushy. Financing take care of me and make sure I found a car that was perfect for me. The Test drive was great, sales process was friendly and not pushy. Financing was easy and overall pretty quick. I would recommend making the drive to check out Joe Van Horn Chevrolet. You will be very surprised at what you find. I know I was. Thank you Nick! More
by freekie
Employees Worked With
Nick
February 26, 2012
The time to finalize, and acquire the truck was quite lenghthy. It took probably about an hour waiting for the finance person to become available. I still have to take the vehicle back to have a wheel b lenghthy. It took probably about an hour waiting for the finance person to become available. I still have to take the vehicle back to have a wheel bearing replaced. Seems to me this shold have been taken care of before the sale. More
by nkrumenauer
Employees Worked With
Nick in used car sales
January 27, 2012
My experience was totlly positve form my first call to the time I drove away in my new car. The staff is polite, friendly and very informative. They were always concerned that I was satisfied with the the time I drove away in my new car. The staff is polite, friendly and very informative. They were always concerned that I was satisfied with the process as we were going through it. I believe I got the best deal and rate possible. Thank you! More
by esmeralda1cruz
Employees Worked With
Nick and Stephanie
December 26, 2011
The service was great from the time I walked in until I drove off the lot in my new car. Patrick was very friendly and helpful when it came to picking out a car that I liked. I plan on returning when it's drove off the lot in my new car. Patrick was very friendly and helpful when it came to picking out a car that I liked. I plan on returning when it's time for a new car. More
by Terise
Employees Worked With
Patrick VanHorn
November 29, 2011
I will never return to this establishment and I would suggest extreme caution to anyone who plans to visit for a purchase or service. I am absolutely dissatisfied with all interactions since my vehicle suggest extreme caution to anyone who plans to visit for a purchase or service. I am absolutely dissatisfied with all interactions since my vehicle purchase. I have had the same problem 3 times, in the last 6 months, with my vehicle . My vehicle is still under warranty and it still is not fixed. The employees at this establishment don't know how to follow directions on how and where to contact a client, they lack the ability to diagnose a problem and repair it correctly, they are dishonest and have no sense of integrity, and I have since learned after doing more personal research on my vehicle that they lied to us at the time of sale. While trying to correct the problem and deal with a manager I was told "I could take my business elsewhere and have another GM dealer work on it." I believe this statement speaks for itself in relation to the kind of customer service they provide and the desire to provide quality vehicles and quality customer service. They are very aware of how unhappy we are with the service and will not do anything to correct the problem. We are consulting some legal advice concerning the current situation. More
by hunters5
Employees Worked With
Rick, Tate, Jason, and Mark
October 12, 2011
We previously purchased a vehicle from here 1-1/2 years ago and were very pleased with the service. This past weekend, we were going here to test drive some used vehicles and ended up getting put into a b ago and were very pleased with the service. This past weekend, we were going here to test drive some used vehicles and ended up getting put into a brand new, beautiful 2012 Malibu! Robert was very friendly and accommodating. We were also impressed that Sheila had already done some checking with GM to see if we could fit into a new financing program they had. We were already qualified at a payment level that we had planned on and a much lower interest rate than what we are currently paying. We were in and out in a few hours and will continue to come back here when our daughters are driving in a few years. I recommend this dealership to anyone with any type of credit and wanting to be treated with total respect. More
by mnimmer
Employees Worked With
Robert Johnson, Charlie, Sheila, Fred Knowles
August 19, 2011
I found the car I wanted on the internet and it was located at Joe Van Horn Chevrolet in Plymouth.I called to see if it was still there and talked to Dennis Erdly who said it was.My wife and I drove th located at Joe Van Horn Chevrolet in Plymouth.I called to see if it was still there and talked to Dennis Erdly who said it was.My wife and I drove the 100+ miles to Plymouth and Dennis had the car ready for us to take for a test drive.We liked every thing about the car including a very low price.Dennis was very friendly and helpful during the whole buying experience.There was no pressure to buy extras or extended programs.Dennis went through the full history on the car so we knew exactly what we were buying.From start to finish this was a very positive experience.The whole staff there was very helpful and friendly.I would highly recommend Joe Van Horn Chevrolet. More
by c_bradley_53948
Employees Worked With
Dennis Erdly and Mark Watson
