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Van Horn Chevrolet of Plymouth
Plymouth, WI
892 Reviews
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Showing 892 reviews
July 07, 2015
$11,300 Spent On Service - Not Their Job to Check History I inherited a 1998 Venture with 72,000 miles in 2009. I put on 100,000 miles over the next 4 years. Unfortunate repairs - some routine, some unexpec I inherited a 1998 Venture with 72,000 miles in 2009. I put on 100,000 miles over the next 4 years. Unfortunate repairs - some routine, some unexpected - amounted to $11,300 during that time. I thought each repair would coax it along for another couple years, but I couldn't go 9 months without a major repair bill. All work was performed at this dealer. Today I received an estimate for another $1,500 (fuel line, stabilizer, ball joint). It was time to junk it. They charged me $65 for the estimate. They told of this fee up front. I was a bit put off by having to replace the "rest" of the fuel line after replacing the "other" fuel line 15,000 miles ago. I also asked why they would have charged for the wheel bearing that was replaced by Van Horn with a lifetime warranty. At this point, the service person (Daniel) became combative in tone saying it was not their responsibility to know the history of the vehicle. After $11,300 of repairs on this vehicle, I was shocked by this attitude. I was trying to provide honest feedback. I was not expecting an argument. They reduced the estimate fee to $50. Clearly, some goodwill was in order here. It is the dealership's responsibility to know the history and try to understand the customer's perspective. The vehicle is destined for scrap - they could have waived the estimate fee entirely. Unfortunately, my final impression with this dealership will be a negative one. More
by Frank
Employees Worked With
Daniel Sukowaty
July 04, 2015
Very Satisfied The staff at Van Horn were very helpful at finding us the truck that we were looking for and at a very competitive price. Thanks to Jason and van Horn The staff at Van Horn were very helpful at finding us the truck that we were looking for and at a very competitive price. Thanks to Jason and van Horn Chevrolet. I would contact them for future buys and would recommend them to anyone looking for a vehicle. More
by idontwantascreenname
Employees Worked With
Jason Hendrikse, Bob O'Connor
July 03, 2015
great service Allways great servce dept,little pricey(like all dealers)but all in all good service. Bought 3 new vehicles,in the last 30 years,from Van Horn & allwa Allways great servce dept,little pricey(like all dealers)but all in all good service. Bought 3 new vehicles,in the last 30 years,from Van Horn & allways found the best deals here. More
by sarge
Employees Worked With
Marsha Kluss
June 26, 2015
Excellent and friendly I have bought at least 6 vehicles here I keep coming back, best dealership I found!! Jafar was super helpful, all staff exceptional. Will come back I have bought at least 6 vehicles here I keep coming back, best dealership I found!! Jafar was super helpful, all staff exceptional. Will come back again. More
by Carol2015
Employees Worked With
Jafar Nikkhah
June 24, 2015
Great Quick and painless, well other that the money part HAHA! We bought 2 new vehicles and Jason did an awesome job. Both vehicles were clean and ready Quick and painless, well other that the money part HAHA! We bought 2 new vehicles and Jason did an awesome job. Both vehicles were clean and ready to go. Paperwork went very fast. More
by Van Horn
Employees Worked With
Jason Hendrikse
June 24, 2015
Very satisfied I did my research online and they offered a great price which eliminated the need to haggle. I financed the new purchase and traded my old car in with I did my research online and they offered a great price which eliminated the need to haggle. I financed the new purchase and traded my old car in with them and they made the process absolutely painless. They were extremely helpful and attentive. I definitely recommend them to anyone. More
by Volt608
Employees Worked With
Shannon Laehn, Jafar Nikkhah
June 22, 2015
Purchased a new Traverse, Purchasing process was fast, Good pricing Car was in stock and immediately available (3 hours)' Drove home same day, We have been purchasing from t Purchasing process was fast, Good pricing Car was in stock and immediately available (3 hours)' Drove home same day, We have been purchasing from the Van Horn companies for over 20 years. And will check with them in the future (new Corvette?) More
by JohnGWeber
Employees Worked With
Jafar Nikkhah
June 16, 2015
Excellent in Every Regard I traveled 265 miles to buy my car at Joe Van Horn Chevrolet, because their deal was that good. When I arrived the service was out of this world. I hi I traveled 265 miles to buy my car at Joe Van Horn Chevrolet, because their deal was that good. When I arrived the service was out of this world. I highly recommend this team. More
by Enclave Guy
Employees Worked With
Noel Janke, Bob O'Connor, Marsha Kluss, Matt Sukowaty
June 12, 2015
Awesome Customer Service!!! If you are looking for outstanding customer service, friendly smiling faces, and employees who will go to the outer limits to make sure you walk away If you are looking for outstanding customer service, friendly smiling faces, and employees who will go to the outer limits to make sure you walk away feeling like a winner.......then make sure you visit Joe Van Horn Chevrolet for your next new or used vehicle purchase! They have truly provided me with the best car purchase experience that I have ever had. Thanks guys! More
by LaTonyaP
Employees Worked With
Kellyn Schneider, Brock Walsh
June 10, 2015
Best experience ever This was the best car buying experience ever. Everyone was helpful in making our car buying worth the trip from Milwaukee. I will return again when it This was the best car buying experience ever. Everyone was helpful in making our car buying worth the trip from Milwaukee. I will return again when it's time to replace our truck. More
by Mary54
Employees Worked With
Jorren DeMaster
