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Van Horn Chevrolet of Plymouth
Plymouth, WI
891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 891 reviews
August 08, 2015
NO SALE KIm is great everybody else ?????? where are they????? if you get treated like a ghost when you are trying to buy, how will they handle a re KIm is great everybody else ?????? where are they????? if you get treated like a ghost when you are trying to buy, how will they handle a real problem I would fire my employe in a minute if they treated my customers like that. I feel for kim she did a great job please go to work for a good deal!!!! More
by NO SALE
Employees Worked With
Kim Rieth
August 08, 2015
Fast, friendly, professional The entire team at Van Horn made me and my family feel welcome and comfortable through the entire process. Everyone worked together to get us the car The entire team at Van Horn made me and my family feel welcome and comfortable through the entire process. Everyone worked together to get us the car we wanted at terms we liked. More
by Angimae2209
Employees Worked With
Jafar Nikkhah
July 29, 2015
Excellent experience I have been denied by places that said 100% approval but took a chance and applied for credit approval through here and was told I was approved, I was I have been denied by places that said 100% approval but took a chance and applied for credit approval through here and was told I was approved, I was skeptical at first but figured it was worth a shot. Robert Snider and Danielle were awesome and got me into a new car the same day. I will tell others about this place, very respectful and awesome customer service! More
by jmg001
July 27, 2015
Friendliness Everyone was very respectful and helpful. It was a pleasure doing business with you. Even though we came in to purchase a new vehicle, buying a new o Everyone was very respectful and helpful. It was a pleasure doing business with you. Even though we came in to purchase a new vehicle, buying a new one was the right thing for us to do. Thank you. More
by magee
Employees Worked With
Bob O'Connor, Jafar Nikkhah
July 27, 2015
I felt like family I was denied by every dealership that I could think of and reared like I was leas than worthy. Van Horn Chevrolet made me feel like I'm somebody. Gree I was denied by every dealership that I could think of and reared like I was leas than worthy. Van Horn Chevrolet made me feel like I'm somebody. Greeted me at the door, offered snacks and drinks, and was test driving a vehicle withing 20/30 minutes. Just great customer service More
by #iGilly
Employees Worked With
Destiny, Jorren DeMaster
July 22, 2015
A wonderful experience A wonderful dealership with excellent customer service! Brock and his manager went above and beyond to make sure our experience was a positive one. I A wonderful dealership with excellent customer service! Brock and his manager went above and beyond to make sure our experience was a positive one. I would definitely recommend this dealership to any of my friends and family. More
by Jjaiank
Employees Worked With
Noel Janke, Brock Walsh
July 15, 2015
Thank you so much Jason and Stephanie Jason ans Kellyn assured me that they could help me ge a car and Danielle worked her magic as well to help me get my new Sonic. They had to work hard Jason ans Kellyn assured me that they could help me ge a car and Danielle worked her magic as well to help me get my new Sonic. They had to work hard because my situation was not good. I thank everyone at the dealership because they were all very nice. I habe told a few people about the dealership and hopeful they receive the good help that I did. Again thank you guys so much. More
by MzTate
Employees Worked With
Jason Hendrikse, Kellyn Schneider
July 12, 2015
To buy a car Everyone was very nice and I am very happy with the customer service that they provided me with I'm also happy bout my new car thanks again Everyone was very nice and I am very happy with the customer service that they provided me with I'm also happy bout my new car thanks again More
by Sexysan
Employees Worked With
Jafar Nikkhah
July 10, 2015
Thanks Jason Jason Stayed late, washed and did a few minute last minute detailing on the pickup and got us on our way home. He gave great customer service, one of Jason Stayed late, washed and did a few minute last minute detailing on the pickup and got us on our way home. He gave great customer service, one of the better salesmen I've worked with over the years. More
by Tom Randel
Employees Worked With
Can't remember the finance guys name....sorry, Jason Hendrikse, Kim Rieth
July 07, 2015
$11,300 Spent On Service - Not Their Job to Check History I inherited a 1998 Venture with 72,000 miles in 2009. I put on 100,000 miles over the next 4 years. Unfortunate repairs - some routine, some unexpec I inherited a 1998 Venture with 72,000 miles in 2009. I put on 100,000 miles over the next 4 years. Unfortunate repairs - some routine, some unexpected - amounted to $11,300 during that time. I thought each repair would coax it along for another couple years, but I couldn't go 9 months without a major repair bill. All work was performed at this dealer. Today I received an estimate for another $1,500 (fuel line, stabilizer, ball joint). It was time to junk it. They charged me $65 for the estimate. They told of this fee up front. I was a bit put off by having to replace the "rest" of the fuel line after replacing the "other" fuel line 15,000 miles ago. I also asked why they would have charged for the wheel bearing that was replaced by Van Horn with a lifetime warranty. At this point, the service person (Daniel) became combative in tone saying it was not their responsibility to know the history of the vehicle. After $11,300 of repairs on this vehicle, I was shocked by this attitude. I was trying to provide honest feedback. I was not expecting an argument. They reduced the estimate fee to $50. Clearly, some goodwill was in order here. It is the dealership's responsibility to know the history and try to understand the customer's perspective. The vehicle is destined for scrap - they could have waived the estimate fee entirely. Unfortunately, my final impression with this dealership will be a negative one. More
by Frank
Employees Worked With
Daniel Sukowaty
