Van Horn Chevrolet of Plymouth

Fantastic They never give up on me. I didn't think that I would have a new vehicle. Brock and his business manager work very hard to get me a vehicle. They never give up on me. I didn't think that I would have a new vehicle. Brock and his business manager work very hard to get me a vehicle. More

Poor Customer Service I purchased a 2014 Buick Regal from Van Horn Chevrolet about a month ago. The car was well priced at $2500 under market value. I wondered why the car I purchased a 2014 Buick Regal from Van Horn Chevrolet about a month ago. The car was well priced at $2500 under market value. I wondered why the car was priced so low so I called to gather more information. I was told their lot was too full and they needed to move inventory but nothing was wrong with the car. The car drives great, however, I can’t say my experience at Van Horn was as great. First, I left the dealership without a full tank of gas. Maybe I am on the only one that would be annoyed with this but if I spend over $18,000 with your dealership, you would think the least you could do is give me a full tank of gas. Mine was filled just above the half way mark. Second, over the three weeks of driving the car, my fiancé and I found several things that were broken or not functioning. Here is the list: Compartment under the temperature controls has a door and the door is broken and won’t shut The driver’s side fog light was out The driver’s side lumbar controls were disconnected and not functioning properly The passenger side floor mat has a clip that keeps it in place, the clip was broken The passenger side seat, in the back, was not stitch together so it looked as though the seat was ripped. Pandora won’t work, although that may be my phone (still have to test with a different one) The kicker here is that the car is still under the Buick warranty. Why these items weren’t fixed before the car was placed on the lot is beyond me. Instead, I had to set up a separate appointment at a different dealership to get all of the above issues fixed. It took the dealership approximately 90 minutes to fix the issues and only one part had to be ordered. Van Horn obviously did not inspect this car very well before it was placed on the lot to be sold. Third, after three weeks of having the car, one of the tires blew so we had to take the car in to get the tire replaced. This was not Van Horn’s problem. However, I received a phone call from the mechanic and he suggested I replace the back two tires on the car because with winter so close, the tread on those tires, would not be recommended to drive on in a WI winter. Let me phrase this differently…I just purchased a car that cost $18,500 and now I am being told that two of the tires on the care won’t even get me through a WI winter. I called Van Horn to discuss this with them. We spoke to both the salesman we purchased the car from and to his manager. They both stated that it was my responsibility to ask about the tires and since I didn’t, it was my issue to deal with. The manager also stated that he would let his daughter and wife drive on those tires without any concern because “legally” he sold them to us at a tread limit that was acceptable. After multiple phone calls and “discussions” with Van Horn, they finally agreed to pay for one tire replacement but now, I was being told I had to drive my car all the way to their sister dealership (approximately 45 minutes away) to have the tires replaced and with a tire brand I had never heard of before. Needless to say, I paid for four new tires myself. So in summary, I purchased a new used car from Van Horn. I paid over $18,000. I didn’t leave with a full tank of gas, I had to replace all four tires (one tire was on us) and I had to take a few hours out of my morning to take the car to a GM dealer to fix all of the above issues, which took an hour and half to fix. I do not recommend this dealership. I did receive a great deal on this car, however, that does not justify all of the above issues. No one looked over this car and no cared about our experience when we called and were upset. More

Very accommodating and friendly staff (good sense of humor) I found the car that I traveled an hour to buy, online at TrueCar.com. I called the dealership to make sure the car was still available. It was so w I found the car that I traveled an hour to buy, online at TrueCar.com. I called the dealership to make sure the car was still available. It was so we packed up on Saturday afternoon to go car shopping. Jorren answered all of my questions regarding all the fancy bells and whistles on this nearly new vehicle. He let us take the car to have a bite to eat while some of the paperwork was being process. Jorren was very professional but still joked around with us as I tried money haggeling with him. Even when I knew we had the very best deal possible. He was a good sport. They even offered to deliver me my car on Monday after I got out of work because I requested the Luxe package but that needed 2 hours to dry and the service department was closed for the day. What service. I will definitely recommend them and Jorren to others. Laurie K More

Thank you Van Horn Chevrolet I have been buying cars for 30 years, this was by far my best experience, the staff was awesome , and most of all friendly, even the people not involv I have been buying cars for 30 years, this was by far my best experience, the staff was awesome , and most of all friendly, even the people not involved in my transaction went out of their way to say hello. I would recommend Van Horn to anyone looking to purchase a vehicle, Jason was fantastic?????????? More

Good Shopping Experience Rob Snider was a pleasure to work with. He knew what I was looking for. He followed up my initial visit with good customer service and managed to put Rob Snider was a pleasure to work with. He knew what I was looking for. He followed up my initial visit with good customer service and managed to put a great deal together. Thanks Again! More

good experience Jason is very pleasant to work with. He did not come across as pushy or overbearing. He also took the trouble to follow through on some small verbal Jason is very pleasant to work with. He did not come across as pushy or overbearing. He also took the trouble to follow through on some small verbal agreements we made during our transaction which we appreciated. More

Great experience, no pressure. We recently traded in our Chevy Impala with higher mileage and some problems, for a 2013 Malibu. Kafar was so very helpful, knowledgeable, courteous We recently traded in our Chevy Impala with higher mileage and some problems, for a 2013 Malibu. Kafar was so very helpful, knowledgeable, courteous and patient. His manager Aaron was also the same way. They seemed to work hard to give us a very good deal. The trade-in allowance was more than other places valued the car at. I highly reccommend them to others. More

Another Great Venture Once again we were in need of a different vehicle. Wants and wishes are great fun, but finding that right vehicle for what you want, need and can affo Once again we were in need of a different vehicle. Wants and wishes are great fun, but finding that right vehicle for what you want, need and can afford, is a totally different story! Thanks to Matt and Noel, for helping us find the right one and making it affordable! Tons of laughter didn't hurt any either! More

Best dealership experience! Jafar Nikkhah and Noel Janke were more than helpful during my experience at Van Horn. As a first time car buyer they did everything they could for me. Jafar Nikkhah and Noel Janke were more than helpful during my experience at Van Horn. As a first time car buyer they did everything they could for me. I definitely recommend shopping at Van Horn! More

Very good car buying experience The Van Horn staff was knowledgeable, friendly and helpful. Rob was attentive to us and our questions throughout the process from test drive to drivin The Van Horn staff was knowledgeable, friendly and helpful. Rob was attentive to us and our questions throughout the process from test drive to driving our new car off the lot. We'd definitely return to Van Horn for a future vehicle purchase and will recommend Van Horn. More