Van Horn Chevrolet of Plymouth

GM Repurchase Program I called about a 2015 Impala with low miles and drove 60 miles to test drive with my wife. Kellyn did a great job with the car waiting for us when we I called about a 2015 Impala with low miles and drove 60 miles to test drive with my wife. Kellyn did a great job with the car waiting for us when we got there. Only after the test drive did she mention the car was part of the GM Repurchase program and explained the issue was fixed by GM and inspected by Van Horn. What they don't mention for obvious reasons is the vehicle was returned because of the Lemon Law. I did not have time to read dealer reviews that day and should have because I had never heard of this from a car dealer. They need to be up front with this Information as AutoCheck shows the vehicle with only one owner. Get a CarFax and look at the title before you move forward. Have the vehicle inspected by a mechanic you trust. Do your homework and just be aware they do things differently. I do love the new vehicle purchased from Van Horn and that may have been my problem in the first place. The issue with the car was vibrating in the tires and it appears it was fixed as my mechanic gave it a clean bill of health. They did get the car ready and financing quickly which was great and hopefully they never have to hear from me again unless it's to buy another car. This could be the best or worst decision I've made when it comes to buying a vehicle. More

Jafar was outstanding to work with! Jafar went above and beyond what normal sales reps do as far as customer service. He also kept me up to date on the timeline of when I would be getti Jafar went above and beyond what normal sales reps do as far as customer service. He also kept me up to date on the timeline of when I would be getting my new vehicle. I would refer anyone to Jafar. More

I'm not quite sure where to start. I was recently looking at a new vehicle, spent some time emailing a few different dealerships, and found a few cars I was interested in. Of the five o I was recently looking at a new vehicle, spent some time emailing a few different dealerships, and found a few cars I was interested in. Of the five or so dealerships, only two of them responded to my emails in a relatively timely manner, and Van Horn was almost instantaneous. From the first email, to the time I drove off the lot, they were beyond accommodating. Kellyn was extremely knowledgeable about the vehicle, told us what we needed to know without being repetative or mundane. The (used) vehicle was in absolute pristine condition, I legitimately thought it was brand new. We were always greeted with a smile and every question I had was answered with confidence. They weren't pushy or try to rush things, but at the same time, they didn't waste my time, which is the most important aspect of the whole experience. I will be recommending Van Horn to anybody I know looking for a vehicle, used or new. It might have been a bit of a drive, but I won't hesitate to drive back the next time I am looking for a vehicle. Thanks Kellyn, Kevin, and the rest of the employees at Van Horn who made my experience the most painless and enjoyable time I could imagine! More

Everyone wa was very nice. Austin was very nice and informative. He answered all our questions. The other people we worked with also were informative. The man that we worke Austin was very nice and informative. He answered all our questions. The other people we worked with also were informative. The man that we worked with our financing did the best to keep things moving along. It was a busy night at the dealership. More

good service The vehicle we had come to see was ready and waiting for us when we arrived at the dealership. Our salesman was very informative. He was very courte The vehicle we had come to see was ready and waiting for us when we arrived at the dealership. Our salesman was very informative. He was very courteous. The service we received was excellent. More

Worked out well Good experience. Able to hammer out a deal. Christian was very curtious and fun to work with. He was well spoken and has a bright future. I would re Good experience. Able to hammer out a deal. Christian was very curtious and fun to work with. He was well spoken and has a bright future. I would recommend asking for him to everyone. More

Fast,friendly, and direct If I'm just reviewing the sales man who guided me through most of the way, Jafar. I would say a 5 out of 5. Jafar was very helpful and didn't seem pus If I'm just reviewing the sales man who guided me through most of the way, Jafar. I would say a 5 out of 5. Jafar was very helpful and didn't seem pushy or looking out for his own interests. He was very willing to explain every thing and go into details. He seemed like a guy you could just talk to Wether in or outside of the dealership. I highly recommend Him if you are ever looking at purchasing a vehicle at Van Horn plymouth. More

Great selection Christian Meiselwitz was great. Helped me find the 2017 Cruze that I loved. Was asked by 3 separate people if I was interested in purchasing the e Christian Meiselwitz was great. Helped me find the 2017 Cruze that I loved. Was asked by 3 separate people if I was interested in purchasing the extended warranty. My first no should have been clear enough. But I get it. I was also not pleased that they attempted financing through 2 other places than the place I already had my pre-approval from. Not a huge ding on the credit score but that isn't the point. Hard inquiry is a hard inquiry. I've still been waiting a week for them to schedule the recall service that is due (minor issue). I would buy again. More

Beyond expectations Jafar had everything ready for me as I had a couple hour drive. Kevin found me financing that had a lot lower interest rate than I had expected. Jafar had everything ready for me as I had a couple hour drive. Kevin found me financing that had a lot lower interest rate than I had expected. More

Pleasant staff; although unorganized Upon inquiring about a vehicle online, we were contacted immediately the next morning and spoke to a very pleasant receptionist. We scheduled an appoi Upon inquiring about a vehicle online, we were contacted immediately the next morning and spoke to a very pleasant receptionist. We scheduled an appointment to meet with a sales person. Prior to our visit, the sales person called to confirm our appointment and told us that he would have the truck inside and would make sure it was ready for us to look at and test drive. When we arrived the following AM (30 minutes after the dealership opened), the salesperson we were scheduled to meet with was busy. We waited for 30 minutes before meeting with someone else, who was not familiar with what we were looking for or the truck we were there to see. The truck was still parked outside, covered with ice and snow. The salesperson also has to leave to put gas in the truck. Needless to say making an appointment did not expedite this process. Thankfully the staff was pleasant and friendly, or we would have left. More