Van Horn Chevrolet of Plymouth

Willing to work with you I originally went to the dealership to look at and test drive a pickup. Austin was very patient with me as i thoroughly looked over the truck both ins I originally went to the dealership to look at and test drive a pickup. Austin was very patient with me as i thoroughly looked over the truck both inside and out. They were more than willing to work with me on keeping my monthly payment pretty close to where i wanted it to be once i decided to purchase the vehicle. Since i drove an hour and 20 minutes from my house to the dealership, they offered to deliver the truck to my house after it had been completely detailed again and the luxcare package was applied. Overall i am pleased with the service, with the exception of a couple of things. The tires need to be replaced soon. One tire had gouges and cuts in the tread. They would not budge on putting a new, or even used set of tires on, even though the tire condition was noted on the final inspection. Also, there was some overspray from the undercoating that was on the paint of the fender that i had pointed out. That was missed during detailing apparently. More

Excellent service, great response time Van Horn salesman (Bryan Gutchow) was extremely fast to respond to my email request regarding more information on a pre-owned vehicle that had become Van Horn salesman (Bryan Gutchow) was extremely fast to respond to my email request regarding more information on a pre-owned vehicle that had become newly available. He was able to answer all of my questions and allowed me to take the vehicle for an evening to allow my wife and I to discuss our decision and options. Bryan was very thorough in showing me all of the options regarding the truck I had decided to purchase, however, he was absolutely no pressure regarding these options. This was my favorite part of his approach. Christian was also extremely personable he made the paper work process for my loan easy and painless while touching on all of my available options. The overall customer service experience was amazing! As an excellent added bonus, free oil changes for the duration that I own my vehicle! More

Great job kellyn This dealership is the best I have ever dealt with. Kellyn made sure that we were well taken care of, answered any questions we had explained everythi This dealership is the best I have ever dealt with. Kellyn made sure that we were well taken care of, answered any questions we had explained everything, help me setup my phone, you name it she took care of it. The only problem we had was the distance we had to travel plus we got in a huge rain storm going and coming back. But even with that l would buy another car from them (just when it’ not raining). Good job Krllyan Schneider!! More

2006 Chevrolet Corvette C6 Jorren was very helpful to me as I was buying this car from out of state. He took the time to send me additional information I requested. Everyone at Jorren was very helpful to me as I was buying this car from out of state. He took the time to send me additional information I requested. Everyone at Van Horn was a pleasure to work with. More

Daughters Equinox My daughters first car purchase event was outstanding! Austin, Justin and Christian made our purchase flow flawlessly! Austin did a great job and was My daughters first car purchase event was outstanding! Austin, Justin and Christian made our purchase flow flawlessly! Austin did a great job and was very knowledgable. A great team and dealership exceeded our expectations! More

Experience Kelly is definitely a shining star of this dealership. She is very personable, but also very professional. She made sure we were comfortable with ev Kelly is definitely a shining star of this dealership. She is very personable, but also very professional. She made sure we were comfortable with everything. More

Excellent! I worked with Kellyn multiple times over the course of a couple months while trying to get the ball rolling with a new vehicle. The entire time she wa I worked with Kellyn multiple times over the course of a couple months while trying to get the ball rolling with a new vehicle. The entire time she was very welcoming, honest, and always did whatever should could to accommodate my wants/needs in my new vehicle. More

Great staff and great prices The staff was great to work with and was very patient with me. The prices were very competitive. Service was great, would recommend to others. The staff was great to work with and was very patient with me. The prices were very competitive. Service was great, would recommend to others. More

New Customer for Life!!! The team at Van Horn Chevrolet in Plymouth are absolutely wonderful! I will never have to shop different dealers again. I am new to the area and sch The team at Van Horn Chevrolet in Plymouth are absolutely wonderful! I will never have to shop different dealers again. I am new to the area and scheduled an appointment with them to see if they could help me get into another vehicle after my financial nightmare. Everyone of them went above and beyond what they needed to to do and I left that day in a brand new car!!! I could not believe it. And free oil changes for life just topped my whole experience working with them. I will recommend this dealership to everyone I know. More

They went above and beyond They really went out of their way to get me into the car despite initial trouble with my payment options and address verification (I live on a border) They really went out of their way to get me into the car despite initial trouble with my payment options and address verification (I live on a border). They stayed about two hours late for me! I initially came to them because their prices are on the lower end of the spectrum and they offer oil changes for life. I let them know what I was looking for about a month back and sales rep Jafar kept in contact with me. It was his vehicle suggestion that I eventually went with. They sent a driver to Manitowoc to bring the car that I was interested in to Plymouth. Customer service was top notch :) I have three small caveats that keep this from being a 5 star review. The first is that like any dealership they push hard for you to purchase additional warranties and services. The second is that when we were going over the paperwork at the end I noticed that the final price didn't have the web discount that I'd mentioned when I came in (if you inquire on their website then a lower price will be quoted). The paperwork was quickly revised for me when I pointed this out. To give them the benefit of the doubt it was several hours later and at the very end of the day. It is however a very good idea to read your paperwork carefully. The third is that their document fee is $379 which is on the higher end for Wisconsin (per Edwards' website). I think that this is why they can get away with pricing their vehicles as low as they do. However the fee is clearly listed on their website and like I said the vehicles are priced very competitively so I didn't mind the higher fee. Overall I am very happy with my purchase and would definitely buy from them again :) More