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Van Griffith Kia
Granbury, TX
151 Reviews
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151 Reviews of Van Griffith Kia
June 03, 2014
Amazing service and great experience! As a first-time, new car buyer, I was apprehensive to purchase a car from an individual I did not know. Everyone has heard the nightmare stories of hi As a first-time, new car buyer, I was apprehensive to purchase a car from an individual I did not know. Everyone has heard the nightmare stories of high-pressure sales, intense negotiations, and rude sales people. Well, I had the exact opposite experience. Jay was an amazing individual who really made my first car purchase memorable. He was very helpful and honest about everything, which was quite refreshing. He accommodated every request I had and was a valuable resource for questions. If he did not know the answer, he would find the individual who could help me. I am so thankful for this amazing car purchase! Without Jay, I would not have had as good of a time. Also, I wanted to mention/thank Brad for his honesty and knowledge in the finance department! Again, much like Jay, he was up front and helpful in answering all of my questions. More
by hhoward14
Employees Worked With
Brad Ferris, Jay Simons
Helpful April 09, 2014
Awesome Service! I have never had a NEW car and was really nervous at trading in my 2004 Saturn Vue. When I walked in and met Eddy Patterson he was more than willing t I have never had a NEW car and was really nervous at trading in my 2004 Saturn Vue. When I walked in and met Eddy Patterson he was more than willing to help me with what I needed and very professional. I never felt pushed into anything or overwhelmed by the prices or the experience of it all. He was very courteous and professional in helping me to choose what fit me best. After that he introduced me to Jim Dollins who made the numbers work for me. I am one HAPPY NEW KIA OWNER! Thank you guys for going above and beyond to help me get into the best new car ever! I will absolutely be telling everyone about your awesome service. So glad I didn't go to the Toyota Dealership where I started out to go.You guys are the BEST! God Bless! Sincerely Beverly Piper More
by BevMcgintyPiper
Employees Worked With
Eddy Patterson, Jim Dollins
April 05, 2014
Kia optima sun and sound package Words can not express how much I love my car , everyone there was very friendly and helpful !! I went in there looking for used and bought NEW and whe Words can not express how much I love my car , everyone there was very friendly and helpful !! I went in there looking for used and bought NEW and when we were looking for new I thought I was goin to have to settle for cloth seats and no leather but in the in I basically only paied about 3000 more and they still had my payment where I needed them to be !!! Our interest rate is amazing for us as a young couple !!! Thank you guys for everything I will for sure be sending people your way !!! I am so glad to have done my business with y'all !!!! More
by Desa
Employees Worked With
Chad, Brad , and Dawn !! They were all great loved them !!! , Brad Ferris, Dawn Law
March 30, 2014
Loving my new sorento Great experience because of great service. Our family is growing and they were able to get us into a sorento that will best fit our family. Great experience because of great service. Our family is growing and they were able to get us into a sorento that will best fit our family. More
by Kldowell123
Employees Worked With
Brad Ferris, Michael Garr, Jim Dollins
March 25, 2014
Service tech. Bad exprience twice missing parts. rrfuse to fix prom or claim responsibilty. bad expr twice talk with service twice said take care prob now refuse. and denies fault to fix prom or claim responsibilty. bad expr twice talk with service twice said take care prob now refuse. and denies fault More
by frankenfield
Employees Worked With
service dept and gm son and service man
February 28, 2014
I had checked out your web site on Friday and my wife and I decided to drive into Granbury from Brownwood on Saturday. About 20 minutes out of Granbury, BradFerris gave me a call to follow-up on my web site I decided to drive into Granbury from Brownwood on Saturday. About 20 minutes out of Granbury, BradFerris gave me a call to follow-up on my web site visit. I told him I was heading that way and would arrive in a few minutes. Upon arrival Brad greeted me at the door By Name. I assume Brad was working with another customer because he asked if Marcus could help me, Which was fine. I told Marcus that I was looking for a 2012 or 2013 Soul, but I would like to test drive a 1.6 and a 2.0 so that I would know the differents in performance. He promptly accomadated and during the test drives expland the features of the Soul. He also explaned the discounts that were available. Marcus listens to the customer. I didn't have to repete myself and he didn't waste my time showing me cars that didn't meet my needs. We talked about tradea trade-in. I told him that I had dented my door on my car and that it should be ready by the end of the coming week. But I didn,t drive it down because of body work and I didn't think the dealership would offer what I thought I could sell it for. He explained the Tax savings of a trade-in, which I hadn't realy thought thru. To shorten a long story we did some paperwork and was nicely surprized by the dealerships offer for my trade-in,unseen and trusting me to bring them the car after the repair is completed. The deal was sealed. This was by far the best,easyest new car buy I,ve ever done afterall the paper work was completed, I think at least half the dealership including the owner came by to Thank and congradulate us on our new car purchase. More
by bingrut
Employees Worked With
Brad Ferris, Marcus Chavez, Jim Dollins
February 26, 2014
I was very pleased with my experience here. They were all very friendly and quickly understood by needs. I needs great gas mileage and I was on a budget. They helped me to locate a vehicle with really all very friendly and quickly understood by needs. I needs great gas mileage and I was on a budget. They helped me to locate a vehicle with really good gas mileage. The worked with me on pricing and trade in value and we were able to stay within my budget. I would recommend this dealer to my friends and family. Thanks Van Griffith Kia for all of you assistance. More
by bbolten
Employees Worked With
Brad Ferris, Michael Garr, Jim Dollins
February 25, 2014
Yes I would recommend this dealership. This is our second car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento. car buying experience with them. Both times we were please with the entire experience. I absolutely love my new Sorento. More
by rshort62
Employees Worked With
Brad Ferris, Jay Simons , Jimmy Carden, Jim Dollins
February 18, 2014
Very friendly and knowledgeable staff. Price of my new serento and I feel like I was given a very good price for my trade-in. The best thing for me is it didn't take hours upon hours to make this sale. I serento and I feel like I was given a very good price for my trade-in. The best thing for me is it didn't take hours upon hours to make this sale. I feel very comfortable that Brad and Jay gave me the best deal. I have always dreaded going car shopping but they made it a very pleasant and (SHORT) experience! More
by chris056
Employees Worked With
Brad Ferris, Jay Simons
February 13, 2014
For 2 years now, I have been telling myself that perhaps I just expected too darned much out of the support surrounding my first brand new car purchase. However, the latest event has finally trumped my thou I just expected too darned much out of the support surrounding my first brand new car purchase. However, the latest event has finally trumped my thoughts of unrealistic expectations. I would like it to be known that I do still love my little Soul. However, I feel that the relationship with the dealership from which I purchased my car has really fallen flat beyond being the channel through which I acquired my car. The moment I walked into the show room for the first time, it was as though everybody was my best friend...then I signed the paperwork, making the purchase official. Since then, these are the less than stellar interactions that immediately come to mind: *There was a mix up in the delivery of my license plates. * I was told that there was no courtesy light in my glove compartment when I called the service department about the intermittent light flash in the passenger floor board area that I suspected was the courtesy lamp. I was told that it could take a day or more to fix the problem & that "the" loaner car was not available. When asked if it was possible to get a phone call when the loaner was available, the call never came. Whenever I called about the status of the wait, I got the impression that I was an inconvenience. With concerns about my new car catching fire due to an electrical short, I got a bit more insistent that something needed to happen to get my car repaired & since I had only purchased the one car from Van Griffith, I had no back-up vehicle to rely on. Oh, and it turned out that I DO have a courtesy lamp...because imagine my "amusement" when I discovered the tech specs underneath my passenger seat... * I asked about why their policies are so different from most other dealerships who return your car after service with a wash & vacuum because they seem to have pride in the product that our vehicles represent (not to mention that the dealership name is proudly displayed on the vehicle!). Oh, and also, some dealerships offer free oil changes, etc. when you purchase from them. To which the reply was, "We do not have the facilities." ??? * I tried to redeem a coupon for a free wash, pulled from the website, only to be told, "We don't have a car wash." * And now, the latest...because of the recent ice storms we have been experiencing lately, I had occasion to use my windshield washer...only to find out that the last time I brought it in to Van Griffith for service, the fluid top-off meant filling my reservoir with water instead of wiper fluid. Which I discovered as I was going down the road. Imagine my surprise! Thank Heavens the sudden ice sheet that developed did not result in an accident!!! This has given me pause to wonder if some of the other little oddities (occasional rough idle, strange noises, ammonia smell from the a/c, intermittent ghosts) may be a result of the service done. I did voice my concerns to my salesman in the beginning and he assured me that all I needed to do was look him up whenever I came in & he would personally see to it that I was properly taken care of. Well, it is kinda hard to deal with a salesman who never seems to be there when you come in. And these are some of the reasons that I have decided to take my future business to a different dealership. I no longer feel as comfortable or SAFE in my car after the business dealings experienced at Van Griffith Kia. I must say that this really comes as a huge disappointment when talking about a major purchase. In the beginning, I could only say good things about how the purchase went. Now, sadly, when asked, I can only comment to the personal experiences received since the finalization of the purchase. I will choose more wisely when I get ready to make my next purchase and most especially when it comes to making recommendations for a good dealership. More
by Ducky1
Employees Worked With
Service writer, Brad Ferris, Dawn Law, Michael Garr, Jim Dollins
